Virgin Media harrassment

littleboo

Have you been speaking with the bereavement team? If not, try them, they should be more sensitive.
https://community.virginmedia.com/blog/Digital-life/how-to-let-us-know-if-the-account-holder-has-died/4018511

M25

SimpsonSadly said:

They are saying I have to pay nearly £400

Why not pay it if it's causing you such a problem?

caprikid1

M25 said:

SimpsonSadly said:

They are saying I have to pay nearly £400

Why not pay it if it's causing you such a problem?

Thats what parking companies and the likes of this company rely on , bullying and harassment.

£400 may not be a lot to you but it's massive to some.

p00hsticks

caprikid1 said:

M25 said:

SimpsonSadly said:

They are saying I have to pay nearly £400

Why not pay it if it's causing you such a problem?

Thats what parking companies and the likes of this company rely on , bullying and harassment.

£400 may not be a lot to you but it's massive to some.

I think we have still to establish

a) exactly what 'harassment' is taking place,
b) whether Virgin accept that the contract was correctly cancelled though (its sounds as if not), and
c) if not, then  where the fault lies, as the OP doesn't appear to have been directly involved in the communications with them but was relying on third party 'admins' . 

One persons 'harassment' is another persons (companies) billing for payment for services delivered and chasing up if that bill does not get paid....

oldernonethewiser

SimpsonSadly said:

Will check it out but the admins do not communicate very well. Is it not illegal for Virgin to transfer the contract to me without my knowledge or approval?.

Who or what are the admins and in what capacity are/have they been dealing with the Will?

Virgin may have done nothing wrong but only having bits of a story makes it difficult to work out what has been happening.

SimpsonSadly

Apologies, “admins” refers to the administrators who are my late husbands family. At the time of my husbands death his adult children ( my step children )took control of his affairs saying they would deal with things but they haven’t communicated with me about their decisions resulting in this mess. 

Harassment, as I see it is the fact I am being hounded for a debt which I did not create and knew nothing about. 

Keep_pedalling

SimpsonSadly said:

Apologies, “admins” refers to the administrators who are my late husbands family. At the time of my husbands death his adult children ( my step children )took control of his affairs saying they would deal with things but they haven’t communicated with me about their decisions resulting in this mess. 

Harassment, as I see it is the fact I am being hounded for a debt which I did not create and knew nothing about. 

It seems the issue has been created by your step children rather than VM. Have you raised the issue with them? 

When an account holder dies VM give the option of transferring the account or closing it. Might be worth you contacting the bereavement team to see if they can sort this out for you. 

https://www.virginmedia.ie/contact/bereavement/#:~:text=We're%20really%20sorry%20to,we'll%20sort%20everything%20out.

oldernonethewiser

SimpsonSadly said:

Apologies, “admins” refers to the administrators who are my late husbands family. At the time of my husbands death his adult children ( my step children )took control of his affairs saying they would deal with things but they haven’t communicated with me about their decisions resulting in this mess. 

Harassment, as I see it is the fact I am being hounded for a debt which I did not create and knew nothing about. 

If the "admins" have not dealt with this properly then rather than harassment, Virgin are chasing a genuine debt.

It appears you have been let down by those that might have been expected to sort things out for you.

You need to communicate with your late husband's family and find out exactly what they have, and perhaps more importantly haven't, done.  Get confirmation of things in writing from banks, utilities etc. 

SimpsonSadly

You’re right but it’s so damn difficult to get hold of them. It makes me think they are actually trying to hide things from me. Found out there was a PoA, can I challenge a decision which was made using the PoA ?.

p00hsticks

SimpsonSadly said:

You’re right but it’s so damn difficult to get hold of them. It makes me think they are actually trying to hide things from me. Found out there was a PoA, can I challenge a decision which was made using the PoA ?.

A PoA for who ? Any PoA for your husband ceased on his death. 

I would hope that you would be aware if you had one yourself and who the named PoA's are - you will have had to sign it. And even if you do have one, then it is the responsibility of those named to act according to your wishes while you have capacity, and in your best interests when not.