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EasyJet - compensation for changed itinerary.

pthompson
pthompson Posts: 142 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
edited 5 February at 10:05AM in Flights, currency & car hire
Hi all,

With 3 months' notice, EasyJet's changed the itinerary of my booked flight.  It's now due to arrive in Palermo at 21:30 rather than 10am -- which means I'd miss the reason for my trip. 

My only option is to buy another flight on the previous day, buy an overnight stay, and lose a day of work.   Am I entitled to any form of compensation from EasyJet?

Thanks.

Comments

  • JGB1955
    JGB1955 Posts: 3,729 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    You have 3 options, none of which involve 'compensation'.

    1) get a refund
    2) get a voucher
    3) change your flight (avoiding the £30 charge by contacting customer services).

    The flight has to be 'disrupted' by at least 5 hours to qualify.  It takes some time to get beyond the chatbot and speak to a human, but I found the human very efficient.  The money was back in my account the next day.
    #2 Saving for Christmas 2024 - £1 a day challenge. £325 of £366
  • Newbie_John
    Newbie_John Posts: 936 Forumite
    500 Posts Second Anniversary Name Dropper
    Only from your travel insurance - anything else affected - prepurchased tickets, rentals etc.

    EasyJet is only required to replace your flight for one that suits better or refund what you paid. 
  • pthompson
    pthompson Posts: 142 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    JGB1955 said:

    The flight has to be 'disrupted' by at least 5 hours to qualify.  

    The new arrival time will be 11.5 hours later than what I booked.  Are you saying that doesn't qualify as 'disruption' because they've given so much advance notice?

    Thanks.
  • eskbanker
    eskbanker Posts: 35,214 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    pthompson said:
    JGB1955 said:

    The flight has to be 'disrupted' by at least 5 hours to qualify.  
    The new arrival time will be 11.5 hours later than what I booked.  Are you saying that doesn't qualify as 'disruption' because they've given so much advance notice?
    I don't believe that was the implication, no - 11.5 hours is clearly more than five so your schedule change should give rise to the options outlined in that post, which should also have been explained in EasyJet's notification to you?
  • bagand96
    bagand96 Posts: 6,381 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Speak to easyJet. They should rebook you on the flight then day before. 
  • jimi_man
    jimi_man Posts: 1,288 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    pthompson said:
    JGB1955 said:

    The flight has to be 'disrupted' by at least 5 hours to qualify.  

    The new arrival time will be 11.5 hours later than what I booked.  Are you saying that doesn't qualify as 'disruption' because they've given so much advance notice?

    Thanks.
    There are two issues here. One is that because there has been a change in your timings of over five hours, you’re entitled to one of the options detailed in JGB1955’s post above. 

    The second is the issue of compensation and because it’s this far out you aren’t entitled to any form of compensation. Airlines routinely adjust their schedules and it’s part and parcel of what they do. A change over 14 days out doesn’t trigger any compensation. 
  • NoodleDoodleMan
    NoodleDoodleMan Posts: 3,937 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    I suspect I'm preaching to the converted here - but I would not consider accepting a voucher from Easyjet under any circumstances, a refund in accordance with the regulations is a no brainer.
    Opinion based on recent(ish) bad experience with them.
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