Missing balance transfer hsbc/sainsbury

Belenus

born_again said:

Topbird77 said:

All the card details were correct but I clicked the wrong recipients name. Surely the transaction should of failed? 

Is there such a credit card as allsaints mastercard?

Never ever.

Hoenir

Topbird77 said:

All the card details were correct but I clicked the wrong recipients name. Surely the transaction should of failed? 

There's a considerable difference between Allsaints and Sainsbury's. You would have been asked to confirm the details before proceeding. There's no grounds for HSBC to not transfer the monies as you requested. 

Fingers crossed that Allsaints reject the transfer. 

Topbird77

Yes I know but I had the wrong glasses on. Looks like a court case as it was my fault. My fault or not , not one person has mentioned the person or business who has this money fraudulently.  I'm now trying to get the details from head office  then it will be a civil court matter.. it's seriously  making me ill. I'm fighting for money that's hsbc money and they say I've got to pay it back.

retiredbanker1

Topbird77 said:

Yes I know but I had the wrong glasses on. Looks like a court case as it was my fault. My fault or not , not one person has mentioned the person or business who has this money fraudulently.  I'm now trying to get the details from head office  then it will be a civil court matter.. it's seriously  making me ill. I'm fighting for money that's hsbc money and they say I've got to pay it back.

If it goes that far  you may require a  Norwich Pharmacal Order (NPO) in order to get the name and address of the people who have received your money.
This will not be cheap or any guarantee that the money will be paid back.

Olinda99

don't worry - if the card details were correct ie you put the correct 16 digit long number it would not have gone to anyone else's card even if you put alllsaints instead of sainsburys - the numbers are unique

it is most likely still with hsbc somewhere

dougle2479

This exact same thing has happened to me. HSBC have put the onus on me to investigate where the money has gone. also, same issues as the top person. Allsaints mastercard, I cannot find this company... im a Premier HSBC member, this holds little weight for this bank. im on the verge of complaint to the financial ombudsman. Its so far cost me £450 in interest payments on a debt that technically doesnt exist. and its been going on for 5 months now. 

born_again

dougle2479 said:

This exact same thing has happened to me. HSBC have put the onus on me to investigate where the money has gone. also, same issues as the top person. Allsaints mastercard, I cannot find this company... im a Premier HSBC member, this holds little weight for this bank. im on the verge of complaint to the financial ombudsman. Its so far cost me £450 in interest payments on a debt that technically doesnt exist. and its been going on for 5 months now. 

Have you been through HSBC complaint process?

dougle2479

born_again said:

dougle2479 said:

This exact same thing has happened to me. HSBC have put the onus on me to investigate where the money has gone. also, same issues as the top person. Allsaints mastercard, I cannot find this company... im a Premier HSBC member, this holds little weight for this bank. im on the verge of complaint to the financial ombudsman. Its so far cost me £450 in interest payments on a debt that technically doesnt exist. and its been going on for 5 months now. 

Have you been through HSBC complaint process?

yes, ive now lodged my second complaint with them. same as the original poster, all my details were correct but somehow its gone to all saints Mastercard. im always very thorough when doing this sort of thing. 

dougle2479

Topbird77 said:

Yes I know but I had the wrong glasses on. Looks like a court case as it was my fault. My fault or not , not one person has mentioned the person or business who has this money fraudulently.  I'm now trying to get the details from head office  then it will be a civil court matter.. it's seriously  making me ill. I'm fighting for money that's hsbc money and they say I've got to pay it back.

have you had any joy tracing the transfer yet, mine is still in limbo

Baggiesfan83

Found this & have exactly the same problem. Correct account number etc but supposedly incorrect bank & theyve just sent it. The interesting part is i was also told it was an all saints mastercard too but they dont exist. Ombudsman saying its gone to a creation account which iasdunr maybe to do with an online shop. This transaction was 31st August 2024 & no as of 30th may still unresolved & HSBC seemingly uninterested. Im waiting on the ombudsmans decision now. By the way HSBC reversed 10% out of nowhere when i rang one day. No reason why nothing they just said it wss happening on the phone in november 2024. Since nothing case closed for them. Shambles.