Lebara ring time

jrbr

Very happy with Lebara on my Google Pixel phone but my wife's Samsung A34 rings for only 15 seconds before diverting to voicemail. I have referred this to customer service 3 times now and got the same instructions each time, ie dial **61*121*11*30# but it does not work. I've been promised a call back but heard nothing yet. It's been over 2 weeks now.  It seems to be a Vodafone problem as there several posts about it on their forums.

PHK

That code is correct. Check it is being entered into the dialler and press the call button. 

I would check that WiFi calling is not active before entering the code. It's okay to turn it on again once the command code has been sent. 

jrbr

PHK said:

That code is correct. Check it is being entered into the dialler and press the call button. 

I would check that WiFi calling is not active before entering the code. It's okay to turn it on again once the command code has been sent. 

Thanks, but WiFi calling was not turned on.

reddwarf2002

That code is correct - it works on my Samsung phone using Lebara sim. Instead of typing it into the keypad, try highlighting the code (long press on text) and select "call" from the options. This will avoid any mistakes as it is easy to mistype otherwise.

jrbr

reddwarf2002 said:

That code is correct - it works on my Samsung phone using Lebara sim. Instead of typing it into the keypad, try highlighting the code (long press on text) and select "call" from the options. This will avoid any mistakes as it is easy to mistype otherwise.

Thanks, Ive tried that one. I get the Mmi code started message so I'm pretty sure it's put in  correctly. It just has no effect though.

KxMx

I tried every which way to do mine (also Lebara) a few months ago, gave up as nothing worked. 

jrbr

Update. It has just started ringing for 30 seconds. No apparent reason. No response from Lebara to my complaint but maybe they dealt with it somehow.

reddwarf2002

jrbr said:

Update. It has just started ringing for 30 seconds. No apparent reason. No response from Lebara to my complaint but maybe they dealt with it somehow.

Their technical queries are very slow to resolve, but they eventually do get to the correct Vodafone team to action.

rightfoot_shifter

I'm experiencing the same problem with my Samsung. It shouldn't need to be this convoluted!