Large Octopus Energy bill after receiving no bill for over a year

Gerry1

ams_222 said:

Gerry1 said:

ams_222 said:

QrizB said:

ams_222 said:

QrizB said:

ams_222 said:

It's not, because I've not received any bills for the entirety of 2024. So the bill I have just received doesn't show the different tariffs I have been on throughout the year. According to Octopus I have been on different tariffs (3 or 4, I can't remember what he said)

That sounds odd.

Normally when there's a tariff change, you'd get billed up to the date of the change on the old tariff and after that date on the new one. Even where thee aren't any actual meter readings, the supplier will estimate a reading for the date of the changeover.

If you don't have this shown on your bill, it's unusual.

What's the name of your tariff? Is it Flexible Octopus, or something else?

It's flexible tariff and no we received no note of the tariff changes either

Ok, I'd expect there to be a page looking a bit like the one in this post:

https://forums.moneysavingexpert.com/discussion/comment/81232920/#Comment_81232920

... showing the change of tariff and the estimated reading on that date.

Can you share a photo of your bill? Cross out your personal details.

The estimated annual usage (electricity only) is 4700.7 kWh for a two bed flat where we've never turned the heating on. As far as I'm aware we've not done anything that would be using excessive amount of electricity

Assuming you don't have gas, that's only slightly above Medium use (3900kWh) and well below High (6700kWh).

Interesting, I've read on Ofgem that the average is much less. 6700kWh is for a large house with 4-5 bedrooms. This is a 2 bed flat and like I said, we've never turned the heating on at all since we moved in. As it stands, they've estimated we use slightly more energy than a 4+ bedroom house

Nope, far from it.

Source: https://www.ofgem.gov.uk/sites/default/files/2023-05/TDCV 2023 Decision Letter.pdf

You're Profile Class 2 if your S-number starts 02.  Electricity use is higher in Profile Class 2 because E7 users are usually flats rather than large houses.

ams_222

Hi all, I wanted to thank you all for your advice!

To give an update, in an email, I wrote down my frustrations with the lack of bill and how it's lead to a debt I was unaware of. Octopus acknowledged the mistake and cleared my debt of £395, on top of the £40 they'd already removed! Considering I wasn't expecting anything to be removed from the debt I am more than happy with this result!

Going forward I'm definitely going to be more vigilant and speak up sooner if I notice a mistake/lack of bills, as well as keeping a spreadsheet with my electricity usage so I can monitor that too.

Thanks again!

Slinky

Excellent news regarding the write off. Regarding your usage, if as you say you never have the heating on, there's something using an awful lot of energy. Is your immersion heater permanently switched on?