Company asking me to pay more than agreed

TELLIT01

Is it possible that one of the payments went out late so they are claiming interest on the entire 50%?

eskbanker

Notflippinlikely said:

p00hsticks said:

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

Can you expand on this please ?
Did the five monthly payments you made indeed amount to the full 50% that you owed ?

I have paid all of the monthly payments that I agreed to pay on the finance agreement. They add up to the 50% that I owed.

So what is their side of the story?  Are they claiming that they only received four of the five monthly payments, or something else?

Notflippinlikely

eskbanker said:

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

That seems a strange way of phrasing it - are they pursuing you for exactly one month's payment (10%) that they allege they haven't received, or some other figure?  Or are they disputing that the financing was interest-free?

They keep changing their mind about the actual figures! They are not disputing anything to do with the agreement being interest free.

First they rang and said I owed the last monthly payment. I disputed this and said that I would look into it, which I did.

I then asked them for their "proof". They emailed me with a list of dates and payments. I realised that they only had  4 of the 5 payments that I made by DD. 

I pointed out their mistake and asked them if they would like a copy of my bank statements, to which they replied

"Please note, this doesn’t mean that you only must make 5 months installation payment, but payment must be made in full to own the machine. Please read the conditions on the DocuSign Form you have signed as per attached."

However, I have clearly paid the 5 installments, in full by DD as stated on my agreement.

eskbanker

Notflippinlikely said:

eskbanker said:

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

That seems a strange way of phrasing it - are they pursuing you for exactly one month's payment (10%) that they allege they haven't received, or some other figure?  Or are they disputing that the financing was interest-free?

They keep changing their mind about the actual figures! They are not disputing anything to do with the agreement being interest free.

First they rang and said I owed the last monthly payment. I disputed this and said that I would look into it, which I did.

I then asked them for their "proof". They emailed me with a list of dates and payments. I realised that they only had  4 of the 5 payments that I made by DD. 

I pointed out their mistake and asked them if they would like a copy of my bank statements, to which they replied

"Please note, this doesn’t mean that you only must make 5 months installation payment, but payment must be made in full to own the machine. Please read the conditions on the DocuSign Form you have signed as per attached."

However, I have clearly paid the 5 installments, in full by DD as stated on my agreement.

But surely they haven't just leapt from that to instructing debt collectors?  What have they said when you've asked for an explanation of exactly what that cryptic message is actually meant to mean?

Grumpy_chap

This seems odd in the fact of the apparent simplicity and short timeframe of the whole arrangement.  Those factor should make resolving any issue very easy.  (Notwithstanding, in my experience, five months is not a typical repayment period.)

Are the threats of debt collection specific, or just the generic letter?

Anyway, the OP has received a letter advising that the supplier claims not to have received full payment.
Presumably, the OP simply needs to respond with a simple letter along the following lines:

Dear Supplier,

Thank you for your letter.  There appears to have been a mistake in your Account Dept.

I purchased the machine for £1,000 on <date> and the agreement was 50% deposit and the remaining 50% on interest free finance to be paid in equal amounts over 5 months.  Copy of invoice and agreement attached for reference.

I have made payments as follows:

• <date> purchase, paid £500 by <means of payment>.  Evidence attached.
• <date> first monthly payment £100 by <means of payment>.  Evidence attached.
• <date> second monthly payment £100 by <means of payment>.  Evidence attached.
• <date> third monthly payment £100 by <means of payment>.  Evidence attached.
• <date> fourth monthly payment £100 by <means of payment>.  Evidence attached.
• <date> fifth monthly payment £100 by <means of payment>.  Evidence attached.

That is the full payment for the machine all completed as agreed.  I trust that you will be able to review your internal records and correctly assign the payments made against my purchase.

I look forward to your confirmation that this is fully resolved.

Love, hugs & kisses,
OP.

Once that is done, with the correct dates and values etc., the matter should be concluded swiftly.  
If, in doing the above, the OP finds that the number of payments made was incorrect, then the OP can resolve by making that additional payment.

If the above is done and the supplier continues to say payments were not made, the OP can simply keep the same evidence to present later should the issue proceed to court recovery action / claim.

Or, the supplier might receive the above and then provide some evidence as to the amounts the OP claims to have paid were not complete.  For example, third payment was not processed as the DD bounced or whatever.

Notflippinlikely

I'm sorry that some of you feel that my wording /phrasing is not perfect.

I am trying to understand the situation myself.

The company can't even decide themselves what I owe or what I even owe the money for!! At first it was 1 of the 5 payments which was £358.80, however they are now saying that I owe £450!!

I spoke to them on the phone as well as via email. On the phone the company representative asked "so can you pay this £450 now?"
I questioned that they actually wanted me to pay the money that I don't believe that I  even owe.
They replied that they were!

Grumpy_chap

I think dealing by phone may not be the best way as it allows record of exactly what was said to be misplaced or for different people to have different recollections.

Has the company written to you?
If so, a simple written response that sets out the payments due and made will keep everything logical and ensure there is record of exactly what has been said.

born_again

Notflippinlikely said:

I'm sorry that some of you feel that my wording /phrasing is not perfect.

I am trying to understand the situation myself.

The company can't even decide themselves what I owe or what I even owe the money for!! At first it was 1 of the 5 payments which was £358.80, however they are now saying that I owe £450!!

I spoke to them on the phone as well as via email. On the phone the company representative asked "so can you pay this £450 now?"
I questioned that they actually wanted me to pay the money that I don't believe that I  even owe.
They replied that they were!

So what was the total price.
And how much have you paid. Deposit & Via DD (making sure every DD went out) As odd that they say they are missing one DD, as they request the payment from your bank, so unless one bounced. Then any error is at their end.

Notflippinlikely

ACTUAL FIGURES AS PER VAT INVOICES

Machine £4,093.99
Additional item £375.00
Subtotal £4,468.99
Discount £1,103.99
VAT total £4038.00
Payment received £358.80
Balance due £3,679.20

The first Payment was 10% to secure the discounted machine which was on offer on the day.

I made another payment of
£1885.20 which I believed was 40% of the total bill.

I then paid 5 payments of £358.80 by DD.

eskbanker

Notflippinlikely said:

I'm sorry that some of you feel that my wording /phrasing is not perfect.

I am trying to understand the situation myself.

The company can't even decide themselves what I owe or what I even owe the money for!! At first it was 1 of the 5 payments which was £358.80, however they are now saying that I owe £450!!

I spoke to them on the phone as well as via email. On the phone the company representative asked "so can you pay this £450 now?"
I questioned that they actually wanted me to pay the money that I don't believe that I  even owe.
They replied that they were!

I can't speak for anyone else but am simply puzzled by exactly what you're being asked to pay (as you probably are too), and your earlier representation of the situation ("I can prove that it was their inability to do basic maths that has left me in this position") still doesn't really seem to capture the essence of it.  Anyway, as above, challenge them to document in writing how they've concluded that you owe them £450 and take it from there....