Company asking me to pay more than agreed

Notflippinlikely

Hi, I'm new here.

I'm just wondering what my rights are.

I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included.

I paid the remaining 5 installments in full. 

After 2 months of thinking that I had fulfilled my obligations, I received a phone call saying that I still owed one month's payment.

I checked my bank statements and I confirmed that I had indeed paid all of the payments.

They are now threatening me with  debt collection. 

I can prove that it was their inability to do basic maths that has left me in this position.

Where do I stand?

p00hsticks

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

Can you expand on this please ?
Did the five monthly payments you made indeed amount to the full 50% that you owed ?

eskbanker

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

That seems a strange way of phrasing it - are they pursuing you for exactly one month's payment (10%) that they allege they haven't received, or some other figure?  Or are they disputing that the financing was interest-free?

moneysavepound12

You need to be fully sure that you've payed everything and have evidence, then you'll be able to dispute this

Brie

Don't deal with them by phone.  Send them the prove it letter that is on one of the top stickies in the debt free wannabee board. You want to have them respond by post or email so that you have their response in writing.  When you have their figures you can then see where the discrepancy is and hopefully resolve it.

If they continue to disagree lodge a complaint with them.  

Aylesbury_Duck

Notflippinlikely said:

Hi, I'm new here.

I'm just wondering what my rights are.

I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included.

I paid the remaining 5 installments in full. 

After 2 months of thinking that I had fulfilled my obligations, I received a phone call saying that I still owed one month's payment.

I checked my bank statements and I confirmed that I had indeed paid all of the payments.

They are now threatening me with  debt collection. 

I can prove that it was their inability to do basic maths that has left me in this position.

Where do I stand?

It sounds like there may be more to this than you're letting on.  That's a strange turn of phrase to use, when I would have said "I can prove I've paid for the item in full".  Some of your other wording seems very carefully put, too.  I may be overly sceptical, but it just reads a little...oddly.

Did their mathematical inability mean there was a mistake in their original calculations and therefore that you've actually, despite paying the five instalments, knowingly underpaid for the item?

Newbie_John

5, 5, 5,.. 100% / 5 = 20%

sounds like an issue with VAT

do you have any documentation to show here to prove your point? 

Okell

I see nothing wrong with the way the OP has phrased this.

Notflippinlikely said:

... I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included

I paid the remaining 5 installments in full...

... I checked my bank statements and I confirmed that I had indeed paid all of the payments...

... I can prove that it was their inability to do basic maths that has left me in this position...

I assume the OP has something on paper showing the total amount payable (incl VAT) and can show that this total amount has been paid by him to the trader.

It would be interesting to see the trader's breakdown of the amount owed and how it compares to the OP's paperwork

Okell

Newbie_John said:

5, 5, 5,.. 100% / 5 = 20%

sounds like an issue with VAT

do you have any documentation to show here to prove your point? 

But the OP says he's being chased for a further monthly instalment which would be another 10% (or 9.1%) and not 20%

sheramber

Some actual figures would help

cost of item

how much paid for 50% 

how much paid for each of 5 payments

Has company received all the payments?

Since OP blames company maths did they advise wrong amounts to pay so OP is still due them some money?

Notflippinlikely

p00hsticks said:

Notflippinlikely said:

I can prove that it was their inability to do basic maths that has left me in this position.

Can you expand on this please ?
Did the five monthly payments you made indeed amount to the full 50% that you owed ?

I have paid all of the monthly payments that I agreed to pay on the finance agreement. They add up to the 50% that I owed.