Flight cancelled with BA but trying to claim back expenses but totally ignored

heatherw_01

BluecarNorth1 said:

Hi Just an update tried ringing BA last Wednesday the 15th. It's not possible to get through to complaints on the phone so you have to ring their helpline and then they have to email complaints (obviously no use emailing complaints as they never replied to my 13/12/24 email) I was then told I would have a reply in 72 hours  but obviously heard nothing.
So today I have sent a letter to be signed for saying I will be taking them to court.
Don't understand why I don't seem to exist to them and now it's going to cost them a further £50 for small claims court?

Did you use the website's complaints form? Is this the one you said you didn't get a reply from?
As you can track the status of a complaint on their site.
https://www.britishairways.com/content/information/help-and-contacts/complaints-and-claims

After this step you go to CEDR.

BluecarNorth1

Yes I can go on that and it says your complaint is pending/open and you don't need to do anything else but week after week month after month nothing changes. 
They have received the letter threatening legal action which they signed but as usual don't do anything.
I am totally flummoxed by their lack of response.

eskbanker

BluecarNorth1 said:

Yes I can go on that and it says your complaint is pending/open and you don't need to do anything else but week after week month after month nothing changes. 
They have received the letter threatening legal action which they signed but as usual don't do anything.
I am totally flummoxed by their lack of response.

Sending a Letter Before Action is intended to be the final step before taking the proposed legal action, so if you set a deadline and they haven't responded then go ahead with your claim, as you told them you would....