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The Top Regular Savers Discussion Thread
Comments
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refluxer said:Rudyson said:refluxer said:Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).
The application is currently unavailable.
We are currently experiencing some problems and are unable to continue with your application. Please try again later.
I've just opened one in the last half hour with no problem.
I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?
If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss.3 -
mon3ysav3r said:When applying for The Hanley Economic BS One Year Online Smart Saver (TAR10) Reg Saver as a new customer it asked me to set up a password and memorable info. I have now received an email with a temporary system-generated password, still waiting for a letter, which the email says will contain a temporary User ID. Rather strange to have been asked to create a password at sign up and not use it.0
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masonic said:fuzzzzy said:HHUK said:roked said:
I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents
I tried to reply directly from the encrypted message (after signing in with the passcode) but despite several attempts was unable to attach the files saved on my PC. Not something that is normally an issue when using my usual email service.
( I have a banner above the outlook e-mail to say it is encrypted but can see the message as normal without actually having to sign into anything. I guess the differences are due to different e-mail services?)
But the e-mail reply won't send. Obviously this must be something to do with encryption stopping me replying.
I will obviously give them a ring but wondered if someone more technically savvy can explain what is happening in simple terms in case I should encounter receiving encrypted e-mails again.
I have you tried opening the email on another device? e.g. your phone and randomly attaching something on there to see if it works.0 -
Kim_13 said:There seems to be a theme here with those who have previously closed a HEBS account experiencing the most issues opening the new RS.
This isn't as easy when opening online to make that point, though @RosieRooBear above says putting in your old details works0 -
refluxer said:Rudyson said:refluxer said:Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).
The application is currently unavailable.
We are currently experiencing some problems and are unable to continue with your application. Please try again later.
I've just opened one in the last half hour with no problem.
I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?
If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss.
Try to apply as a new customer. There's no ID check in the application, just usual personal details, takes about 2 minutes to fill out the form.
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surreysaver said:That's why I always keep a relationship open with a token £1
I would've done, but there was nothing of the kind available at the time I closed my RS. I didn't want a costly relationship.0 -
refluxer said:Rudyson said:refluxer said:Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).
The application is currently unavailable.
We are currently experiencing some problems and are unable to continue with your application. Please try again later.
I've just opened one in the last half hour with no problem.
I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?
If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss.Started in same position as you (can access online banking but no open/active accounts) and got same error message as you.So went to the product page , clicked the "The account can only be opened and managed online" link in the middle of the page.Started application and ignored instruction for existing customers to log in and apply, and did new application (including entering closed account number when asked) and succesfully opened new account that way0 -
kermchem said:You can mature last year’s Christmas saver into a new issue 4 6 month bond, send the residue to an external account, and open a new Christmas saver
Is this the correct route to gain an extra 6 month acc?
I have Iss3 & 4 , and was wondering whether you needed to open a new issue, and then roll over, or roll over and then open a new issue
Or is this just pertinent to the Christmas Saver
All your thoughts would be appreciated, as this sort of query is not covered in FAQ's0 -
RosieRooBear said:refluxer said:Rudyson said:refluxer said:Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).
The application is currently unavailable.
We are currently experiencing some problems and are unable to continue with your application. Please try again later.
I've just opened one in the last half hour with no problem.
I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?
If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss.0 -
nigelholl2 said:kermchem said:You can mature last year’s Christmas saver into a new issue 4 6 month bond, send the residue to an external account, and open a new Christmas saver
Is this the correct route to gain an extra 6 month acc?
I have Iss3 & 4 , and was wondering whether you needed to open a new issue, and then roll over, or roll over and then open a new issue
Or is this just pertinent to the Christmas Saver
All your thoughts would be appreciated, as this sort of query is not covered in FAQ'sBut several forumites have reported that they have submitted maturity requests for Christmas 2025 savers to mature into 6 month issue 4 accounts. 6 month issue 3 accounts have matured into extra 6 month accounts, and the 12 month saver bonds have also.Sometimes it does not work and the reasons may be where the remaining cash is being sent to a Principality easy access account, which might require human intervention in Cardiff and the breach of t&c being noticed.1
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