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The Top Regular Savers Discussion Thread

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  • RosieRooBear
    RosieRooBear Posts: 193 Forumite
    100 Posts Second Anniversary Name Dropper
    refluxer said:
    Rudyson said:
    refluxer said:
    Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).

    The application is currently unavailable.

    We are currently experiencing some problems and are unable to continue with your application. Please try again later.

    I've just opened one in the last half hour with no problem. 
    I'm still unable to open the account. I closed my only Hanley Eco BS account (a Branch Saver) a couple of months ago but still have access to online banking, so was hoping I could apply from there and avoid having to prove my ID again.

    I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?

    If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss. 
    @refluxer, I closed my RS with them about a year ago but like you still had online access. I opened it as a “new customer” online to start with, but in the application form there is a question asking if you are an existing customer and asking for your account number. I put in my old RS account number even though it was closed. My application went through perfectly and didn’t have to fill out any security questions etc. When I checked the Hanley app straight after it was already showing. Hope this helps.
  • Aidanmc
    Aidanmc Posts: 1,486 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    When applying for The Hanley Economic BS One Year Online Smart Saver (TAR10) Reg Saver as a new customer it asked me to set up a password and memorable info. I have now received an email with a temporary system-generated password, still waiting for a letter, which the email says will contain a temporary User ID. Rather strange to have been asked to create a password at sign up and not use it.
    When i applied, as a new customer (never having any Hanley accounts before), never received any email with temporary password. Waiting on letter in post with user ID
  • roked
    roked Posts: 100 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    masonic said:
    fuzzzzy said:
    HHUK said:
    roked said:

    I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents
    Hanley

    I tried to reply directly from the encrypted message (after signing in with the passcode) but despite several attempts was unable to attach the files saved on my PC. Not something that is normally an issue when using my usual email service.  
    I actually just replied to the encrypted e-mail today to say that I would not be going ahead with my application and to request they return my debit card payment.
    ( I have a banner above the outlook e-mail to say it is encrypted but can see the message as normal without actually having to sign into anything. I guess the differences are due to different e-mail services?) 
    But the e-mail reply won't send. Obviously this must be something to do with encryption stopping me replying.
    I will obviously give them a ring but wondered if someone more technically savvy can explain what is happening in simple terms in case I should encounter receiving encrypted e-mails again.
    As you are using an Outlook email account, the difference may be that you've received the encrypted message directly into your inbox rather than a link being sent to the HEBS secure email system. But as you have not set up a S/MIME identity, you don't have the ability to send encrypted emails. Though I doubt you are alone in using Outlook as your email provider, so it is a bit odd that you seem to be alone in receiving the encrypted email directly.
    Maybe there is some kind of verification between the device you are using and the outlook account i.e. you have linked the two and that means it trusts it and immediately shows it. It doesnt explain why you cant attach though.
    I have you tried opening the email on another device? e.g. your phone and randomly attaching something on there to see if it works.
  • happybagger
    happybagger Posts: 1,082 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited Today at 7:52PM
    Kim_13 said:
    There seems to be a theme here with those who have previously closed a HEBS account experiencing the most issues opening the new RS.
    When I re-established my membership at HEBS with their Branch Saver account, obviously I opened it in branch, I told them I was a previous customer (about 3 years before) and they found me straight away, and simply confirmed the details.

    This isn't as easy when opening online to make that point, though @RosieRooBear above says putting in your old details works
  • allegro120
    allegro120 Posts: 2,153 Forumite
    1,000 Posts Second Anniversary Name Dropper
    refluxer said:
    Rudyson said:
    refluxer said:
    Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).

    The application is currently unavailable.

    We are currently experiencing some problems and are unable to continue with your application. Please try again later.

    I've just opened one in the last half hour with no problem. 
    I'm still unable to open the account. I closed my only Hanley Eco BS account (a Branch Saver) a couple of months ago but still have access to online banking, so was hoping I could apply from there and avoid having to prove my ID again.

    I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?

    If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss. 
    I am in the same position and finally my account is open and I can see it in the app.  I've started with "existing" - that did't work, went for "new" - didn't work, called them and went trough another application with them - no result, called this morning quoting reference number - they said they will investigate, called me back just after 5pm and got it working. I think they are just having some technical issues, but according to posts in this thread most were able to open this account without any problems.

    Try to apply as a new customer.  There's no ID check in the application, just usual personal details, takes about 2 minutes to fill out the form. 


  • allegro120
    allegro120 Posts: 2,153 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited Today at 8:05PM
    That's why I always keep a relationship open with a token £1
    HEBS
    I would've done, but there was nothing of the kind available at the time I closed my RS.  I didn't want a costly relationship.
  • drphila
    drphila Posts: 362 Forumite
    Part of the Furniture 100 Posts Name Dropper
    refluxer said:
    Rudyson said:
    refluxer said:
    Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).

    The application is currently unavailable.

    We are currently experiencing some problems and are unable to continue with your application. Please try again later.

    I've just opened one in the last half hour with no problem. 
    I'm still unable to open the account. I closed my only Hanley Eco BS account (a Branch Saver) a couple of months ago but still have access to online banking, so was hoping I could apply from there and avoid having to prove my ID again.

    I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?

    If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss. 

    Started in same position as you (can access online banking but no open/active accounts) and got same error message as you. 

    So  went to the product page , clicked the "The account can only be opened and managed online" link in the middle of the page.

    Started application and ignored instruction for existing customers to log in and apply, and did new application (including entering closed account number when asked) and succesfully opened new account that way
  • nigelholl2
    nigelholl2 Posts: 17 Forumite
    10 Posts Second Anniversary
    edited Today at 8:25PM
    kermchem said:
    You can mature last year’s Christmas saver into a new issue 4 6 month bond, send the residue to an external account, and open a new Christmas saver
    Sorry if this seems pedantic, but that is how I am, and the question needs asking
    Is this the correct route to gain an extra 6 month acc?
    I have Iss3 & 4 , and was wondering whether you needed to open a new issue, and then roll over, or roll over and then open a new issue
    Or is this just pertinent to the Christmas Saver
    All your thoughts would be appreciated, as this sort of query is not covered in FAQ's
  • allegro120
    allegro120 Posts: 2,153 Forumite
    1,000 Posts Second Anniversary Name Dropper
    refluxer said:
    Rudyson said:
    refluxer said:
    Just tried to open the Hanley Eco BS 1 Year Online Smart Saver and it looks like they might have disabled online applications for now - I get the same message either while applying through online banking (as an existing customer) or from their homepage (as a new customer would).

    The application is currently unavailable.

    We are currently experiencing some problems and are unable to continue with your application. Please try again later.

    I've just opened one in the last half hour with no problem. 
    I'm still unable to open the account. I closed my only Hanley Eco BS account (a Branch Saver) a couple of months ago but still have access to online banking, so was hoping I could apply from there and avoid having to prove my ID again.

    I guess it's possible that they'll allow you to access online banking for a while in order to obtain documents or statements for old accounts, but not allow you to open new accounts ?

    If anyone is in a similar position (can access online banking but has no open/active accounts) and has been able to open this RS account then please let me know, otherwise I'll give it a miss. 
    @refluxer, I closed my RS with them about a year ago but like you still had online access. I opened it as a “new customer” online to start with, but in the application form there is a question asking if you are an existing customer and asking for your account number. I put in my old RS account number even though it was closed. My application went through perfectly and didn’t have to fill out any security questions etc. When I checked the Hanley app straight after it was already showing. Hope this helps.
    I did this in my first "new customer" attempt and it didn't work.  I guess it all depends on how unlucky you are :)  
  • kermchem
    kermchem Posts: 53 Forumite
    10 Posts Name Dropper Photogenic
    kermchem said:
    You can mature last year’s Christmas saver into a new issue 4 6 month bond, send the residue to an external account, and open a new Christmas saver
    Sorry if this seems pedantic, but that is how I am, and the question needs asking
    Is this the correct route to gain an extra 6 month acc?
    I have Iss3 & 4 , and was wondering whether you needed to open a new issue, and then roll over, or roll over and then open a new issue
    Or is this just pertinent to the Christmas Saver
    All your thoughts would be appreciated, as this sort of query is not covered in FAQ's
    The terms and conditions of Principality 6 month bond issue 4 say that you can only hold one account of this issue, so, no this is not the correct route to gain a 6 month account. There is no “correct” way to get an extra 6 month account, because an extra account is not correct. 
    But several forumites have reported that they have submitted maturity requests for Christmas 2025 savers to mature into 6 month issue 4 accounts. 6 month issue 3 accounts have matured into extra 6 month accounts, and the 12 month saver bonds have also. 
    Sometimes it does not work and the reasons may be where the remaining cash is being sent to a Principality easy access account, which might require human intervention in Cardiff and the breach of t&c being noticed. 
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