The Top Regular Savers Discussion Thread

trickydicky14

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

jameseonline

I've just updated Saffron Android app (along with NatWest, RBS, Ulster & Zopa) with no issues 

Bobblehat

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

Mon3ysav3r reckons you can (2 days ago in this thread).

Edit: Except the £1000 is the "app" version, not online?

mon3ysav3r

Bobblehat said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

Mon3ysav3r reckons you can (2 days ago in this thread).

I meant to say you can have the two non branch versions, I have the Monmouthshire BS - Regular Saver Issue 8 (500 quid a month, 6% variable, applied for online) and App Exclusive Regular Saver Issue 1 (1K a month, 7% variable, applied for on app, and added to online accounts).

I am not sure about the Branch 500 quid a month 7% variable version as I don't have that, the two nearest agent branches to me are both around 40 miles away.

trickydicky14

Bobblehat said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

Mon3ysav3r reckons you can (2 days ago in this thread).

Edit: Except the £1000 is the "app" version, not online?

Yes I got that wrong I should have said app, thank's.

Section62

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

mon3ysav3r

Section62 said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

This matches what is says on their website:

"There is no limitation to having this [Branch Exclusive] Regular Saver alongside other Regular Saver accounts."

https://www.monbs.com/savings/branch-exclusive-regular-saver/ 


Unfortunately they do contradict themselves as to if you can manage the account via online/app. I wouldn't want to have to travel to branch to withdraw money at the end of the term.

Initially it says

"You would like to open & manage your account in branch and agency "

but then in the Summary box it says

"How to manage

• Online (My Accounts), in branch or agency, or via the MonBS app."

WillPS

mon3ysav3r said:

Section62 said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

This matches what is says on their website:

"There is no limitation to having this [Branch Exclusive] Regular Saver alongside other Regular Saver accounts."

https://www.monbs.com/savings/branch-exclusive-regular-saver/ 


Unfortunately they do contradict themselves as to if you can manage the account via online/app. I wouldn't want to have to travel to branch to withdraw money at the end of the term.

Initially it says

"You would like to open & manage your account in branch and agency "

but then in the Summary box it says

"How to manage

• Online (My Accounts), in branch or agency, or via the MonBS app."

Even if online access is prevented (I very much doubt it is) there will certainly be a non-branch closure process.

jameseonline

Just got myself the Monmouthshire 7%, only took a few minutes to agree & wait to be approved.

Got the details of the account sent via email, the email is titled Welcome letter for app registration 

brucefan_2

Re: Monmoutshire 7% app-based RS

An account of my dealings with CS this morning - please ignore if not relevant to you.

The app still refusing to show me two options for receiving a 6-digit verification code, I decided to call CS this morning. Hardly had to wait anytime before being put through to a CS agent, who wasn't the one who has been referenced positively in this thread.

I explained the situation re the app, that I had un- and re-installed etc., but that I couldn't get beyond the screen mentioned above, could he please possibly set things in motion to get it re-set  for me and could I please open an account over the phone, given that the app wasn't apping,

The CS agent was very pleasant and polite - his reponse was that he'd need to check what might be happening with the app and no way could he open an account over the phone.  Not done. Not a thing. I responded that I was aware of at least several customers who had done such a thing, because of the ongoing and known-about app issues.

"Would you mind staying on hold please sir, while I check a few things out"  

8 minutes later, I was informed that nobody from the Technical Team was available to give him advice on what to advise me to do about the app. And ... he couldn't open an account for me on the phone without approval from a manager. Unfortunately, his manager wasn't available.

On enquiring (quite reasonably I thought) what I should do next then, it was suggested to me that I should try downloading the app on to a different device!!!

Explaining patiently that I don't have a different device, we agreed that I should receive a call-back this afternoon, by which time, I suggested, both his Manager and the Tech Team personnel might have become available.

The conversation was conducted quite amicably but was nonetheless very frustrating. 

The CS agent seemed completely unprepared for me raising an issue about the functioning of the app and appeared to not have any solution to offer. I came away from the conversation with the impression I had spoken to someone on their first day of a work experience placement - very polite, very pleasant and almost grateful when I steered the conversation to me getting a call-back this afternoon.

I would have expected MBS to have briefed their CS agents: we have an issue with the app, determine exactly what it is from the customer, explain that x, y, z will happen and we need them to do this, this and this.

There's still plenty of afternoon left for the call to come - if there's anything constructive which might be of help, I'll report back.