The Top Regular Savers Discussion Thread

flaneurs_lobster

mon3ysav3r said:

Scottish BS

I have just received a phone call out of the blue and they wanted security information from me to continue the call, so I declined to give it out on an incoming call, and phoned back on their main number. Turns out they just wanted to check that I had received their post and passbook from back in December when I opened the Regular Saver account! Have never received that level of customer service from other institutions.

Hope you took the opportunity to complain about the outrageous 0.5% drop in the rate.

flaneurs_lobster

CeliaSeas said:

I opened the co-op regular saver about a month ago and it was pretty much instant as I remember.
(I did however have problems setting up the prerequisite co-op current account, in the end I phoned them and they sorted it very quickly)

My OH opened a CA for the RS in December, was rather tortuous, they needed sight of ID which we could do at a branch we have locally. About 2 weeks lapsed overall.

Bob2000

mon3ysav3r said:

Scottish BS

I have just received a phone call out of the blue and they wanted security information from me to continue the call, so I declined to give it out on an incoming call, and phoned back on their main number. Turns out they just wanted to check that I had received their post and passbook from back in December when I opened the Regular Saver account! Have never received that level of customer service from other institutions.

I opened an online saver with SBS with the intention  of being able to open the ONLINE regular saver at a later date,  which never happened!  Still branch/post only.

Anyway, about 5 days later, l also had a phone call from them asking if l received  my passbook and post. I explained  to them that it was only an online application l applied for and didn't expect  a passbook. Turns out it was a mistake on their part and shouldn't have been  posted.

So yes, great customer service and also they can make mistakes.

Bob2000

West brom winter ready RS

So it looks like everything is working like it should and up and running.  But does anybody think  I should, maybe, open an additional  easy access  account  with the Brom, or will the winter ready just convert  into easy access  on maturity? 
This is my first account  with them, so I don't know how they operate. 

Kim_13

Born2Save_3 said:

Kim_13 said:

Born2Save_3 said:

DarlingtonBS Incorrect Interest Payment and Account Withdrawal/Closure

Does anyone know of a fix ETA ?

I was able to close my Issue 1 RS ok, however with Issue 3, there has not been a withdraw/close option for some days now. As I can get a better rate elsewhere, I've been able to withdraw the amount I deposited into the Issue 3 to an easy access account I have with Darlington and then do a withdrawal to nominated.  This seems to have gone through ok. The RS Issue 3 now shows a balance of the interest credited on 31/12/25, so I haven't taken more then I should.  However, I am concerned that there may be issues when an interest payment fix is implemented; account below minimum balance ? I might transfer £1 in just to be safe.  Although, this is a workaround and I really wanted to close the account.

When did you open your Issue 3 and how much had you paid into it? Most interest payments should be at least £1 I’d have thought.

Yes, I might be ok. I'm just concerned that if Darlington do a reversal on the interest paid, my account will be £0, and it may draw attention.  I haven't received the transfer yet into my nominated so maybe the indirect route out has been blocked as well, but Darlington RS I3 and maybe I2 transfers to other Darlington accounts seems to go ahead fine.

I wouldn't worry about drawing attention; as you say, you haven't taken more than you should. Darlington ought to realise that if a balance is briefly £0, it is of their own making since a) It was their error that started this and b) It would mean that they had removed the incorrect interest before applying the correct interest. The balance will never be £0 if Darlington first apply the correct interest, then remove the incorrect interest and then remove the block or design a fix that enables them to recoup just the amount of the interest credit that the saver was not entitled to.

With the time they're taking, I'm expecting the latter.

Customers are usually given 30 days to bring accounts back up to minimum. I've had a nil at Santander for ages and they've only just given notice to close it if the balance stays at nil.

allegro120

mon3ysav3r said:

Scottish BS

I have just received a phone call out of the blue and they wanted security information from me to continue the call, so I declined to give it out on an incoming call, and phoned back on their main number. Turns out they just wanted to check that I had received their post and passbook from back in December when I opened the Regular Saver account! Have never received that level of customer service from other institutions.

I've received the same phone call from Scottish BS soon after the account was opened.  I thought they are calling because something went wrong, but they just asked if I received passbook, if I'm happy with everything and if I have any questions about the account.

saverkev

s71hj said:

Just looking for some advice on the FD RS. My standing order goes from FD current account 22nd. Obviously I can't fund RS directly from my Santander edge up account so do a standing order Santander to FD current account . Through a couple of maturity cycles the standing order is now over 2 weeks before the FD payment to the RS. What is the latest date of the month I can do the payment from Santander to FD current account for the money to be there in time for the FD to FD standing order? 

First Direct

Same day the FD standing order is due should be fine but to be safe the day before would be sensible in case the Santander SO is late for some reason.
I send a manual payment from HSBC to FD current account same day

allegro120

s71hj said:

Just looking for some advice on the FD RS. My standing order goes from FD current account 22nd. Obviously I can't fund RS directly from my Santander edge up account so do a standing order Santander to FD current account . Through a couple of maturity cycles the standing order is now over 2 weeks before the FD payment to the RS. What is the latest date of the month I can do the payment from Santander to FD current account for the money to be there in time for the FD to FD standing order? 

I don't pre-fund  my FD current account. When the deposit is taken they send notification to my phone early in the morning and I restore my balance back to zero.  There's no overdraft charge if you do it on the same day.

s71hj

allegro120 said:

s71hj said:

Just looking for some advice on the FD RS. My standing order goes from FD current account 22nd. Obviously I can't fund RS directly from my Santander edge up account so do a standing order Santander to FD current account . Through a couple of maturity cycles the standing order is now over 2 weeks before the FD payment to the RS. What is the latest date of the month I can do the payment from Santander to FD current account for the money to be there in time for the FD to FD standing order? 

I don't pre-fund  my FD current account. When the deposit is taken they send notification to my phone early in the morning and I restore my balance back to zero.  There's no overdraft charge if you do it on the same day.

Useful to know. I had Notfications turned off with FD so have remedied this. 

allegro120

Bob2000 said:

West brom winter ready RS

So it looks like everything is working like it should and up and running.  But does anybody think  I should, maybe, open an additional  easy access  account  with the Brom, or will the winter ready just convert  into easy access  on maturity? 
This is my first account  with them, so I don't know how they operate. 

Summary box says "At the end of the 10 month term, your savings (including interest earned) will be reinvested in a variable rate easy access account."