£6400 mobile bill for 6 day honeymoon

Veteransaver

zagfles said:

Veteransaver said:

This is always the trouble with contracts Vs PAYG. On payg you'd simply run out of credit.
Charges are part of the contract, but I'm surprised your network provider didn't put a cap on it, it's quite irresponsible to let someone run up a £6k bill (I though it was usual  for networks to notify you at eg £200 that you are running up a big bill.
They haven't done anything wrong necessarily but it's pretty sharp practice. A sudden £6k bill is a life changing sum of money so I can understand why the OP is annoyed.

Yes, as above, anyone can easily get mobile data in Morocco for under £1 a GB. If that's the sort of price an individual can buy for, how much do you think a large UK network could buy it for? Yet some charge stupidly high prices like £5000 per GB. It's clearly an attempt to rip off the careless.

Yeah yeah, should have checked the cost. Wonder how many of the sanctimonious "all your fault - why didn't you check the price" brigade have ever walked into a pub and ordered a drink without checking the bar tariff first. I'm sure if they'd been charged £10,000 for a pint they'd have paid up and said "silly me, my fault, should have checked the price". Because that really is a similar scale of ripoff. 

There used to be a default £45 worldwide cap on roaming costs that users would have take positive action to exceed.

See Mobile roaming in the EU after Brexit - House of Commons Library inc a link back to MSE. 

I do like the pint analogy. Yes absolutely it's a rip off. I'd be tempted to challenge it under "unfair terms " in the contract. 
And get evidence of what EE charge for data under their other tariffs.
Or try and get some publicity with it.

dazzaofdagenham

Went Mexico last year with my EE sim only…had a £30 cap on charges..
Arrived late into airport and then 45 mins transfer..

was whatsapping a few people and using internet to see how far hotel etc…got to hotel and thought right…ill find WiFi details from there on in..
next morning walking from room to Hotel reception my internet stopped…..It appears i had already used my £30 cap allowance..

lesson learned !!!!

Grumpy_chap

zeph24 said:

Went to Morocco on honeymoon. Incurred £6400 bill for data roaming. Only received one text from EE when I landed - no other communication or warning that I was incurring fees. No option to buy data roaming package. EE insisting the charges are correct - please someone help!!!

I understand it is easy to disable roaming data.
The OP confirms they received the text notification about charges, that was also their prompt to turn off roaming data.

At least the bill is far less than this recent case (also Morocco):
https://forums.moneysavingexpert.com/discussion/6568660/45-000-bt-bill#latest

PHK

Normally I would say use a local SIM but these will still be £1 to £2 per Gigabyte. Bought as a pack in advance. 

For Morocco the best bet is a travel eSIM which offer better rates. You can get unlimited data for about £40 which is cheaper than a local sim. 

400ixl

You can get a local sim with 25Gb (more than most people use as it is greater than most providers fair use policy for abroad) for £20 or less, so half the price.

PHK

That’s interesting. Please could you link to that because I could only find more expensive packs ?

QrizB

PHK said:

That’s interesting. Please could you link to that because I could only find more expensive packs ?

Several options are listed in an article linked to earlier in this thread:

https://forums.moneysavingexpert.com/discussion/comment/81176756/#Comment_81176756

400ixl

PHK said:

That’s interesting. Please could you link to that because I could only find more expensive packs ?

They sell them as you exit the airport arrivals for that money. Lots of people have commented on travel forums about them to validate their existence, including in the last few months, so I have no reason not to believe they don't exist.

PHK

Yes, I saw those but they are not quite that cheap. eg 30€ for 20Gb with the best buy being 20€ for 20Gb 

Murmansk

PHK said:

Yes, I saw those but they are not quite that cheap. eg 30€ for 20Gb with the best buy being 20€ for 20Gb 

A lot cheaper than what the OP paid!