Concern about Amazon delivery

Murphybear

PixelPound said:

FlorayG said:

It was £120 and no PIN advised
But what would have been my case with Amazon if it HAD been taken from my step by a passerby?

I've had empty packages and amazon have simply refunded without question (apparently their system is such that if an item isn't there when packing the parcel is still sent (even if that was the only thing to be in the parcel).

Do you not use Amazon much? I've had items left on the step a few times (I work upstairs so by the time I get to the door they have left it and gone off) often with a photo, different delivery drivers have different methods and they are most likely on a timed schedule.

You would have been refunded as I think that's their policy, more cost effective than having to wait or schedule a redelivery. Not many packages go missing and if a few do in an area they change delivery (e.g. have all deliveries requiring a pin for a while).

This is my experience exactly.  Living in a rural area where the nearest suitable big shops can be 100 miles return I buy virtually everything that isn’t food online.  The vast majority from Amazon or EBay.  The quality of the deliveries varies a lot.  Some drivers take photos, some don’t.  We live in sheltered housing, flats are on just 2 levels and it’s a long walk from the entrance hall to some of the flats so parcels are often left in the entrance hall rather than delivered to the individual properties.  I’ve only had one item that didn’t turn up, worth about £50 and Amazon refunded me no questions asked. 

There’s a big eBay (and similar) section on MSE now and it’s full of helpful information.  Sadly parcels going missing seems to be more common now 

BrotherUuurgh

Replying to original post, it infuriates me what postage nowadays has turned into. "Handed to neighbour" , "left by wheelie bins" , "in back garden", or as OP says, they're driving off with your package the very instant they've knocked on the door... Honestly, what the hell... 

NO - if you cannot get a picture of me holding the package with a big smiley face inside my own house, you have NOT delivered my package! What's so hard to understand about this? It seems most, if not all, couriers are like this in my experience. 

I've bought a number of single items valued in vee £2k, and despite the retailer being the most reputable in the market, their couriers let them down. Every single time. Rarely do I ever get something actually delivered. 

born_again

BrotherUuurgh said:

Replying to original post, it infuriates me what postage nowadays has turned into. "Handed to neighbour" , "left by wheelie bins" , "in back garden", or as OP says, they're driving off with your package the very instant they've knocked on the door... Honestly, what the hell... 

NO - if you cannot get a picture of me holding the package with a big smiley face inside my own house, you have NOT delivered my package! What's so hard to understand about this? It seems most, if not all, couriers are like this in my experience. 

I've bought a number of single items valued in vee £2k, and despite the retailer being the most reputable in the market, their couriers let them down. Every single time. Rarely do I ever get something actually delivered. 

Problem is that if people are not in, courier has to come back. All adds to cost of the service. When is many cases there are safe places to leave items.
Most couriers have 3 strikes & it back to source. 🤷‍♀️

It's a case of never pleasing everyone all the time.
Personally if you want it in your hand, then go to shop & buy in store & keep local shops going 👍

sheramber

Drivers are allocaterd  5 minuters for each delivery. They do not have time to hang about intil someone may or may not answer the door. 

People want quick delveries. That comes at a cost.

FlorayG

born_again said:

BrotherUuurgh said:

Replying to original post, it infuriates me what postage nowadays has turned into. "Handed to neighbour" , "left by wheelie bins" , "in back garden", or as OP says, they're driving off with your package the very instant they've knocked on the door... Honestly, what the hell... 

NO - if you cannot get a picture of me holding the package with a big smiley face inside my own house, you have NOT delivered my package! What's so hard to understand about this? It seems most, if not all, couriers are like this in my experience. 

I've bought a number of single items valued in vee £2k, and despite the retailer being the most reputable in the market, their couriers let them down. Every single time. Rarely do I ever get something actually delivered. 

Problem is that if people are not in, courier has to come back. All adds to cost of the service. When is many cases there are safe places to leave items.
Most couriers have 3 strikes & it back to source. 🤷‍♀️

It's a case of never pleasing everyone all the time.
Personally if you want it in your hand, then go to shop & buy in store & keep local shops going 👍

They don't even wait two minutes to see if you open the door.
Lots of the stuff you can get from Amazon you can't get anywhere else - believe me, I only buy from there when there is no other option

Alderbank

born_again said:

BrotherUuurgh said:

Replying to original post, it infuriates me what postage nowadays has turned into. "Handed to neighbour" , "left by wheelie bins" , "in back garden", or as OP says, they're driving off with your package the very instant they've knocked on the door... Honestly, what the hell... 

NO - if you cannot get a picture of me holding the package with a big smiley face inside my own house, you have NOT delivered my package! What's so hard to understand about this? It seems most, if not all, couriers are like this in my experience. 

I've bought a number of single items valued in vee £2k, and despite the retailer being the most reputable in the market, their couriers let them down. Every single time. Rarely do I ever get something actually delivered. 

Problem is that if people are not in, courier has to come back. All adds to cost of the service. When is many cases there are safe places to leave items.
Most couriers have 3 strikes & it back to source. 🤷‍♀️

It's a case of never pleasing everyone all the time.
Personally if you want it in your hand, then go to shop & buy in store & keep local shops going 👍

The solution that works best for me, and ticks most of the boxes, is to have stuff delivered to a local pick-up point where possible.
I appreciate this service isn't always available, especially for bigger or heavier items, but for most things I have the choice of several collection points in the small coastal town where I live, within a mile or so of my house, many open until at least 10pm seven days a week.

The goods are delivered literally into my hand and the stores I use are happy for me to open the packaging there and then and to recycle the bundles of cardboard that Amazon always send.

I rarely need to return anything to Amazon but I recently collected something from my local Co-op about 8pm, found when I opened the pack that it was not what I expected, returned it there and then and had my refund credited from Amazon before leaving the shop.

KittenChops

PixelPound said:

FlorayG said:

Aylesbury_Duck said:

FlorayG said:

Aylesbury_Duck said:

FlorayG said:

It was £120 and no PIN advised
But what would have been my case with Amazon if it HAD been taken from my step by a passerby?

The retailer is responsible for the item until it's in your possession, so Amazon would have to sort it out if that did happen.  On your doorstep is not in your possession.

That's the point I'm asking about - the driver says he handed it to resident, not he left it on the doorstep

FlorayG said:

Aylesbury_Duck said:

FlorayG said:

It was £120 and no PIN advised
But what would have been my case with Amazon if it HAD been taken from my step by a passerby?

The retailer is responsible for the item until it's in your possession, so Amazon would have to sort it out if that did happen.  On your doorstep is not in your possession.

That's the point I'm asking about - the driver says he handed it to resident, not he left it on the doorstep

It doesn't matter, you still didn't receive it safely, so it remains the retailer's problem.  

So you are saying Amazon is obliged to take my word for it that their driver lied about delivery I'm just thinking about a case where someone might order something £1,200 and end up in the same scenario and item stolen from teh doorstep. The driver doesn't know how valuable an item is

Something that expensive would require a pin, so long as you don't give it out before you get the parcel you will be okay as they shouldn't leave it without as that's why the system is there.

We had something delivered by Amazon today which required a PIN - the driver didn't ask for the PIN, just handed the parcel over