Vintage Cash Cow -Advice needed

Sez809

Some time ago I sent two boxes of items to VCC, and they eventually came back with a poor offer, which I declined. (I wasn't expecting market value, I was using them for ease but the offer was derisory so I decided I would prefer to donate the items. ) I requested a return. I received some but not all of my items back. Costume jewellery, and some gold/silver items which had been sent carefully wrapped, some in original boxes, were returned in a tangled mess, without boxes, and wrapped in plastic and tape.  

I had sent two Hohner melodeons that had belonged to my grandfather; one was returned, but the other has not been. Neither had a brooch that they mentioned specifically in their offer to me. They also referred, in their phone call to some vintage kitchenalia (their phrase), the Victorian fire tools, and I myself made reference to an antique box and to both the melodeons I had sent.  All the above is missing, and they are not replying to my emails.
 
I foolishly did not document what was sent, however I'm hoping that they record their phone calls so that I can refer back to the items discussed. (I am so cross with myself for neglecting to record what I sent. )

Does anyone have a contact address for someone other than the general office staff, as it seems my emails are going unnoticed, and phone calls are not answered? 

Slight update: Just received an automated email from Parcel Force saying that VCC are sending a package to me. It will be interesting to see what is in it, seeing as VCC have not replied to my emails on the matter. I will update further. 

And as a word of advice, if you think something is worth selling, use someone you can physically take it to, not some faceless organisation online. Learn from my hard lesson. 

FlorayG

They did that to me too - sent everything back just chucked on a heap after I rejected their silly offer. Nothing valuable missing though in my case. I afterwards sold one of the items for more than their offer for the whole box

sandra2025

Used VCC for first time and had mistakenly put in "vintage" items carefully wrapped ( individually) sadly items returned thrown into box without wrapping and smashed to bits. VcC bkamed parcelforce but this wasnt simply because the items were left unwrapped inside so obviously goibg to be smashed So, dont send anything of value that is breakable. It doesnt say that on their website, just states "vintage items". Seemingly packers throw items in box of value because they know it wont be insured! Derisory offer  received too...hence request for return. Even worse was offer I sent in had addition £20 included in offer... they had ignored that...