We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Notice of disconnection and debt collection from O2 but I don't have an account with them
I've had a letter from O2 stating notice of disconnection and unpaid bill of £32. It has my name and address and an account number but no mention of mobile number. I don't have an account with O2. My first thought was that it was a scam, so I didn't use the numbers quoted on the letter. Trying to get through to someone on their maze of telephone options is all but impossible but I did eventually get through to someone who tried looking into the account number, quoted three mobile numbers to send a verification sms but all three were unknown to me. Quoted an email address that was also unknown to me. Got through to someone who took a few more details to log a fraud ticket.
Other than that, what else should I do? I don't want some debt agency calling because even though I feel the burden of proof is on O2 or someone else, I know how these things play out.
Other than that, what else should I do? I don't want some debt agency calling because even though I feel the burden of proof is on O2 or someone else, I know how these things play out.
0
Comments
-
Did you have an account with Virgin mobile? Virgin mobile is now O21
-
Nope. I've been on EE for years and have kept the same number over that time.1
-
Check your credit file and warn your banks that you may have had a data breach and you need to be warned if there are any odd payments.
Keep rechecking your credit file over the next year to stay safe. Do it via a free site not one of the "pay to see your credit score ones" as they are not worth the money in any sense.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇3 -
Wow, thanks guys. Just done that with Experian and found this! (Which I have no knowledge of and looking over my bank statements, no mention or connection to any transaction).
1 -
Get on the O2 and ask for the matter to be referred to the fraud dept (I believe they're not 'customer facing' and can only deal with frontline). They'll run an investigation and sort it out. I had the same thing happen many years ago, they were very good back then...
2
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349.6K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 452.9K Spending & Discounts
- 242.6K Work, Benefits & Business
- 619.3K Mortgages, Homes & Bills
- 176.3K Life & Family
- 255.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards