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Declined transaction from NatWest to Revolut money now missing
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Posts: 376 Forumite


I sent £450 via my card from NatWest to Revolut but due to being distracted I never completed the authorisation request on my banking app.
It looks like the amount was deducted from my balance at NatWest but shows a declined at Revolut (reason is 3DS authorisation not complete). There is no literally no sign of it even as a pending transaction in NatWest (I did the same amount successfully later which is my Revolut and is pending at NatWest).
Anybody else had this happen and will it reverse itself or do I need to do something to sort it out?
It looks like the amount was deducted from my balance at NatWest but shows a declined at Revolut (reason is 3DS authorisation not complete). There is no literally no sign of it even as a pending transaction in NatWest (I did the same amount successfully later which is my Revolut and is pending at NatWest).
Anybody else had this happen and will it reverse itself or do I need to do something to sort it out?
Total Value of wins in 2009: £900 appox. 2010: £730
Wins 2011: Carlisle Utd Tickets (twice!), Baby Food Hamper, Straighteners, Chugginton Toy
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Comments
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I’ve not had this happen, but probably the best way to resolve this is contact your bank? Also, I know Revolut have bed reviews for customer service, but I’ve contacted them a few times using the online chat and found them very helpfulI am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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