Flight price changed after details confirmed

Ballard

I booked an internal Peruvian flight with Latam, through booking.com yesterday. The details were confirmed by email but when I checked on the Latam website, the hold baggage that I’d added (two at £19) were not there. I checked with booking.com and they’ve come back with a request for an additional £12. They also gave me 30 minutes to pay this or they refund the 2x£19 and cancel the baggage but I was in a meeting so missed this
email. 

I can add the baggage to the flights on the Latam website for £25 each, which tallies with the requested £12.

I’m not actually bothered about the money as it’s nothing over the cost of a holiday, but it’s frustrating. I’ve asked booking.com for more details. 

Has anyone else had similar? 

heatherw_01

This is just one of the issues you can incur by not booking direct.

All you can do it contact them again and say you were in a meeting so missed the email.

Third party sites can have many issues and you are reliant on the site you booked with to sort it out.

Ballard

heatherw_01 said:

This is just one of the issues you can incur by not booking direct.

All you can do it contact them again and say you were in a meeting so missed the email.

Third party sites can have many issues and you are reliant on the site you booked with to sort it out.

I agree, but the option of booking direct with the airline potentially brings language issues into the equation. I normally book direct with an English speaking firm. I did have issues in Argentina last year when the airline cancelled a flight and I had to navigate in a language I do not understand to get myself on the next flight. Had I booked with a UK operator that time I’d at least have understood what was happening. 

martindow

Ballard said:

heatherw_01 said:

This is just one of the issues you can incur by not booking direct.

All you can do it contact them again and say you were in a meeting so missed the email.

Third party sites can have many issues and you are reliant on the site you booked with to sort it out.

I agree, but the option of booking direct with the airline potentially brings language issues into the equation. I normally book direct with an English speaking firm. I did have issues in Argentina last year when the airline cancelled a flight and I had to navigate in a language I do not understand to get myself on the next flight. Had I booked with a UK operator that time I’d at least have understood what was happening. 

While that's true, there is no guarantee that a third party would deal with a problem in a timely or satisfactory way.  With translation being so easy on the web, booking direct avoids a lot of potential problems.

Ballard

Thanks for all of your help. 

Ballard

Having moaned about booking.com, I should come back and say that they rectified the issue and by baggage is now on the booking with Latam without me having paid anything further. A small gripe is that they didn’t let me know that it had been resolved, but I can live with that.