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smart parking AGAIN
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Sakhee100
Posts: 3 Newbie
Dear MSE forum
I would like some information in how to proceed with a parking charge from smart parking for
overstaying permitted time.
Date of contravention 18th August 2024
Wendys , Kingswood retail park , HULL
Date issued 3rd September 2024
Date I received letter 13th September 2024
After reading this forum I appealed the letter straight away stating I wasn't driving {which is true}.
I have not named the driver.
I have been waiting weeks for a response and a popla code and have received nothing,
until today 15 November 2024 - A letter from Debt Recovery Plus wanting £170.
Could you please advise how to proceed.
Many Thanks.
I would like some information in how to proceed with a parking charge from smart parking for
overstaying permitted time.
Date of contravention 18th August 2024
Wendys , Kingswood retail park , HULL
Date issued 3rd September 2024
Date I received letter 13th September 2024
After reading this forum I appealed the letter straight away stating I wasn't driving {which is true}.
I have not named the driver.
I have been waiting weeks for a response and a popla code and have received nothing,
until today 15 November 2024 - A letter from Debt Recovery Plus wanting £170.
Could you please advise how to proceed.
Many Thanks.
1
Comments
-
Hello and welcome.
The fourth post of the NEWBIES thread explains exactly how to deal with debt collector's letters, but to summarise that post - ignore them.1 -
Plus
Same advice as in this similar thread
https://forums.moneysavingexpert.com/discussion/6553698/smart-parking-ltd-parking-charge-notice#latest
Definitely ignore the debt collectors letters2 -
Very common with smart. Easy to beat though.
2 -
Same advice as on the linked thread.
This is rogue or negligent conduct seen ALL THE TIME from Smart and DR Plus and you must complain at the lack of POPLA code:Gr1pr said:The BPA AOS members list shows this if you click on their parking company complaints link on the right of the Smart Parking line
https://www.smartparking.com/uk/uk-complaints-policyA complaint must be made in writing via email or post:
Email: complaints@smartparking.com
Once you get a reply, if they fail to address your complaint, you complain about it to the BPA AOS compliance team online, on the BPA websitePRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD3 -
Many thanks for the advice. I've started by making a complaint to smart. now we wait.
Thanks again.1 -
Update.
Smart parking replied to my complaint today and have cancelled my parking charge.
It was due to a "technical error" that a response to my appeal was not sent.
Many thanks to everyone for your help.5 -
Typical of their systems
Glad its cancelled.0
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