Ryan air cancelled flight e-mail

martindow

ThorOdinson said:

Small Claims Court.

Are Ryanair based in Ireland?  If so you can't use the UK court system.  It may not be that straightforward making a claim.

eskbanker

martindow said:

ThorOdinson said:

Small Claims Court.

Are Ryanair based in Ireland?  If so you can't use the UK court system.  It may not be that straightforward making a claim.

2.3 Governing law and jurisdiction

2.3.1      Except as otherwise provided by the Convention or applicable law, your contract of carriage with us, these terms and regulations shall be governed by and interpreted in accordance with the laws of Ireland.

2.3.2      You are entitled to bring a claim against us in your local court, except that Irish courts shall have exclusive jurisdiction in relation to claims under EU Regulation 261/2004 where you have not complied with clauses 15.2.1 to 15.2.8 of these Terms and in relation to non-consumer (i.e., business to business) claims.

https://www.ryanair.com/gb/en/useful-info/help-centre/terms-and-conditions/termsandconditionsar_848058169

ThorOdinson

Well that's as clear as mud.

GWVHOWIE

Hi all,

I hope none of you find yourselves in the same situation I did.

Ryanair cancelled my flight at 1am. By 8am I had applied for a refund, and by 9am I had booked replacement flights. At 11am, Ryanair reinstated the original flight.

Their position was that they don’t refund reinstated flights. I could understand that policy if I had waited until after reinstatement to request a refund. But in my case, the refund was requested well before the reinstatement — and yet Ryanair still refused to pay out.

The solution: I went through ADR Aviation (Alternative Dispute Resolution). I uploaded all my emails and screenshots of chats with Ryanair customer service. Today (2nd September 2025), I’ve been fully reimbursed. The claim was lodged in December 2024, so it took about nine months — but it was successful.

Would highly recommend this route to anyone stuck in a similar dispute.

Thanks,
G

bagand96

GWVHOWIE said:

Hi all,

I hope none of you find yourselves in the same situation I did.

Ryanair cancelled my flight at 1am. By 8am I had applied for a refund, and by 9am I had booked replacement flights. At 11am, Ryanair reinstated the original flight.

Their position was that they don’t refund reinstated flights. I could understand that policy if I had waited until after reinstatement to request a refund. But in my case, the refund was requested well before the reinstatement — and yet Ryanair still refused to pay out.

The solution: I went through ADR Aviation (Alternative Dispute Resolution). I uploaded all my emails and screenshots of chats with Ryanair customer service. Today (2nd September 2025), I’ve been fully reimbursed. The claim was lodged in December 2024, so it took about nine months — but it was successful.

Would highly recommend this route to anyone stuck in a similar dispute.

Thanks,
G

A ludicrous situation. Once receiving a cancellation notification it's entirely reasonable for a passenger to make alternative arrangements.  If they later reinstate the flight or find the cancellation notice was in error than that's their fault.

Glad AviationADR found in your favour, a court judge almost certainly would too.  Out of interest did you claim just for the refund, or for the cost of the replacement flights?