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Free Trial Sign Up that never was? Media maze digital?
james72
Posts: 72 Forumite
Anyone heard of mediamaze . digital ?????
My partner got a bill for the end of some 7 day free trial
They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact.
Seems like on Monday 28th my partner signed up
That day she was out with a friend so a lot of small purchases at pubs/burger king/etc
They're T&C are all carefully worded. Telling people how they signed up through a banner ad. But not really telling you who they are or what/where you signed up.
They won't refund the £30
The bank seem to be on their side.
Anyone know anything about them? As it's more of a puzzle - how they managed to weasel the sign up. And if you don't realise you have signed up - how can you cancel?
Anyway my partner has 100% not used any of their services... so it's currently an expensive lesson... we'll a £30 lesson... that modern life can be rubbish.
The rest of this post is their info about payments, does it sound like they know they are tricking people???
By using Online Payment methods, (such as credit cards, e-wallets/Google pay etc) for subscription to Media Maze user’s acknowledge and accept the following terms. These terms are not isolated and must be accepted with our supporting terms and policies provided on media maze . digital
Directly through our platform: User's may interact with out sites directly, when attempting to download a paid item, user’s will be redirected to a safe subscription flow, that offers users full view of our site and terms, all costs associated with our subscription model and a safe payments page, where users will be prompted to enter their applicable online payment details to complete subscription to our services and access our paid content.
At no point does our Company, subsidiaries and or group entities collect and store your online payment details such as credit card details and or account numbers. We use leading payment providers who are all PCI compliant to facilitate our online payments. We at no point can see your online payment card and or wallet details and encourage users not to share this information with us when contacting us or our third party customer support partners.
Users whose payment is declined due to insufficient funds will be subjected to Staggered billing, which means that we are entitled to charge the card the full subscription fees in multiple charges until all amounts due are paid in full. This does not exempt customers from the company collecting all outstanding and due payments owing and outstanding for unpaid subscriptions.
We note that all prices related to the subscription service is displayed before subscription takes place and is visible on all billing reminder notifications. The Company hereby states that we cannot be held liable for the use of incorrect, spam and/or fake email addresses/accounts used by users during the subscription process.
We the company reserve the right to change these price points by updating our advertising campaigns and/or these terms and making them available to our user’s on our sites at all times. It is thus the User’s responsibility to remain abreast of any amendments made herein.
Note that the costs will automatically be charged as soon as the subscription is confirmed, whether the service is used or not. Where a Free Trial period has been offered User’s will be charged upon the expiration of the Free Trial period.
Users must be aware that all online payment transactions will be subjected to a payment system controlled and run by our trusted partners such as PSP and Gateway service providers, who are independent third parties and therefore we cannot be held liable for any loss, damages, unlawful conduct and/or any discriminatory practices displayed or conducted by our partners. Users are urged to read all terms and conditions before transacting.
If you are not satisfied with your purchase, you may request a refund by contacting our customer support team at support page. We will review your request and notify you of the outcome of our review. If your refund request is approved, we will credit your online payment/credit card account for the full amount of the purchase price, less any applicable fees or charges. Kindly be advised that refunds will only be issued to online payment method ie credit card used at the time of purchase and will only be issued to the purchaser of the product, no third parties, such as spouses, relatives, partners, etc will be entitled to or may request a refund on the purchaser's behalf or in their own capacity.
Please note that we reserve the right to deny refund requests for any reason, including but not limited to the following:
● Products or services that have been used or consumed;
● Failure to comply with our terms and conditions of sale;
● Fraudulent activity or abuse of our refund policy;
● Refund requests made outside of the specified time frame.
In the event that a refund is granted, it may take up to 7-10 working days for the refund to appear in the User’s account.
Customers are advised that Media Maze may contract out our customer support services to third parties. Such parties are bound by our policies and terms as provided to them. We encourage customers interacting with these services to read and understand the terms and policies these partners provide on their site.
● Registration of multiple accounts to use multiple free trial periods
● Deactivation and reactivation of subscriptions in order to reuse trial periods
● Use or misleading and or deceptive means or communications to gain further free trials
● Anyother method that goes against law, morality and or public opinion.
We have a zero-tolerance policy towards misuse of our sites and promotions. We reserve our rights to at our sole discretion apply any one or more of the following consequences to a user or users who have conducted the aforementioned infringements and/or who are suspected of conducting such misuse of our services and or promotions.
1. Blacklisting users from using our services in the future
2. Termination and or suspension of the users account
3. Pursue any and all further Legal Actions against such users without limitations to damages and/or criminal proceedings
My partner got a bill for the end of some 7 day free trial
They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact.
Seems like on Monday 28th my partner signed up
That day she was out with a friend so a lot of small purchases at pubs/burger king/etc
They're T&C are all carefully worded. Telling people how they signed up through a banner ad. But not really telling you who they are or what/where you signed up.
They won't refund the £30
The bank seem to be on their side.
Anyone know anything about them? As it's more of a puzzle - how they managed to weasel the sign up. And if you don't realise you have signed up - how can you cancel?
Anyway my partner has 100% not used any of their services... so it's currently an expensive lesson... we'll a £30 lesson... that modern life can be rubbish.
The rest of this post is their info about payments, does it sound like they know they are tricking people???
Terms for Online Payments
By using Online Payment methods, (such as credit cards, e-wallets/Google pay etc) for subscription to Media Maze user’s acknowledge and accept the following terms. These terms are not isolated and must be accepted with our supporting terms and policies provided on media maze . digital
Subscription Model
Through browser A user may click on an advertising banner which offers our services. The user is then redirected to our subscription flow. The first page will ask a user to enter their email address, Later user’s will be asked to furnish their credit card or to link to their wallet or online payments platform details. Without this information, the subscription process cannot be completed. Once the process is complete, an email is sent to users confirming that you have registered.Directly through our platform: User's may interact with out sites directly, when attempting to download a paid item, user’s will be redirected to a safe subscription flow, that offers users full view of our site and terms, all costs associated with our subscription model and a safe payments page, where users will be prompted to enter their applicable online payment details to complete subscription to our services and access our paid content.
At no point does our Company, subsidiaries and or group entities collect and store your online payment details such as credit card details and or account numbers. We use leading payment providers who are all PCI compliant to facilitate our online payments. We at no point can see your online payment card and or wallet details and encourage users not to share this information with us when contacting us or our third party customer support partners.
Fees
User’s engaging Media Maze through online payment methods acknowledge and understand that mediamazedigital is a subscription based service and thus user’s will incur a monthly recurring fee. Kindly note that our prices are jurisdiction specific and will be fully displayed on the interactive advertisements materials and before purchase so that users are fully appraised of prices at all times, User’s are expected to note these price points at all times.Users whose payment is declined due to insufficient funds will be subjected to Staggered billing, which means that we are entitled to charge the card the full subscription fees in multiple charges until all amounts due are paid in full. This does not exempt customers from the company collecting all outstanding and due payments owing and outstanding for unpaid subscriptions.
We note that all prices related to the subscription service is displayed before subscription takes place and is visible on all billing reminder notifications. The Company hereby states that we cannot be held liable for the use of incorrect, spam and/or fake email addresses/accounts used by users during the subscription process.
We the company reserve the right to change these price points by updating our advertising campaigns and/or these terms and making them available to our user’s on our sites at all times. It is thus the User’s responsibility to remain abreast of any amendments made herein.
Note that the costs will automatically be charged as soon as the subscription is confirmed, whether the service is used or not. Where a Free Trial period has been offered User’s will be charged upon the expiration of the Free Trial period.
Users must be aware that all online payment transactions will be subjected to a payment system controlled and run by our trusted partners such as PSP and Gateway service providers, who are independent third parties and therefore we cannot be held liable for any loss, damages, unlawful conduct and/or any discriminatory practices displayed or conducted by our partners. Users are urged to read all terms and conditions before transacting.
Refund Policy for Online Payments
Our company values its customers and strives to provide quality products and services. We understand that sometimes, customers may need to request a refund for a purchase made through our website using an online payment method. Refunds for such transactions will be granted at the sole discretion of our company. In the case of third party partners providing customer support services to Media Maze, such refunds are governed by our policies.If you are not satisfied with your purchase, you may request a refund by contacting our customer support team at support page. We will review your request and notify you of the outcome of our review. If your refund request is approved, we will credit your online payment/credit card account for the full amount of the purchase price, less any applicable fees or charges. Kindly be advised that refunds will only be issued to online payment method ie credit card used at the time of purchase and will only be issued to the purchaser of the product, no third parties, such as spouses, relatives, partners, etc will be entitled to or may request a refund on the purchaser's behalf or in their own capacity.
Please note that we reserve the right to deny refund requests for any reason, including but not limited to the following:
● Products or services that have been used or consumed;
● Failure to comply with our terms and conditions of sale;
● Fraudulent activity or abuse of our refund policy;
● Refund requests made outside of the specified time frame.
In the event that a refund is granted, it may take up to 7-10 working days for the refund to appear in the User’s account.
Customers are advised that Media Maze may contract out our customer support services to third parties. Such parties are bound by our policies and terms as provided to them. We encourage customers interacting with these services to read and understand the terms and policies these partners provide on their site.
Free trial periods and misuse of these periods
At our Sole Discretion, We may offer our customers a free trial period, whereby users can engage with our services and get a feel for our content. We as a Company may take action against users who misuse our free trial promotions when offered. Such misuse may include but is not limited to:● Registration of multiple accounts to use multiple free trial periods
● Deactivation and reactivation of subscriptions in order to reuse trial periods
● Use or misleading and or deceptive means or communications to gain further free trials
● Anyother method that goes against law, morality and or public opinion.
We have a zero-tolerance policy towards misuse of our sites and promotions. We reserve our rights to at our sole discretion apply any one or more of the following consequences to a user or users who have conducted the aforementioned infringements and/or who are suspected of conducting such misuse of our services and or promotions.
1. Blacklisting users from using our services in the future
2. Termination and or suspension of the users account
3. Pursue any and all further Legal Actions against such users without limitations to damages and/or criminal proceedings
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Comments
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Update the bank says this is the company behind the company [i.e. who the money went to]
www . basebone . com0 -
Basebone are a South African company that offer content as a service, they're a platform basically for other companies to sell as content to their customers.
Media Maze is a trading style of Stylefish Entertainment Ltd that is an English company with a sole director based in South Africa but owned by another person in Monaco.
On the surface the later is buying the services of the former and just reselling them.
The signup process to Media Maze is fairly straightforward, on the page, not in a hidden T&Cs link, it says it free for 7 days but you will be charged £29.99 on the 14 Nov when your free trial ends. After giving your email address you have to give all your credit card details so its fairly blatant that your going to be paying for something.
It's not exactly clear how they came across this company, why they gave their credit card details to them or why they thought it was free despite needing to give credit card details.1 -
I'll guess it might have been a consequence of "a lot of small purchases at pubs".DullGreyGuy said:
It's not exactly clear how they came across this company, why they gave their credit card details to them or why they thought it was free despite needing to give credit card details.2 -
Ok.
The strange thing is - it's not something she knowingly signed up for.
I mean she's never used any product from them
She has Netflix. And that's all she uses.
But as I said to her, how did they get your credit card.
All she did on that day was go out on the town [so apple pay].
And bought a train ticket online trip.com
It's not like she has some app, or knowingly signed up for something.
The way the website is worded [T&C] are a little strange. The good news is - there are a lot of 'it's a scam' posts and the bank reversed their decision and refunded her.
It's strange they can't say - you signed up for x or y. I mean if they said - you signed up for a chess app... ok she doesn't play chess at all, just an example. Then you might go... "oh yeah, I did"... as it is - if she did sign up for something, they have done themselves no favours.
And also they are meant to email she had signed up for something. They never sent any email.
And my partner is adamant she didn't sign up for anything
So it's all a mystery to me - how they got the card, why they broke their own rules in not emailing a confirmation, and the obvious lack of knowledge of the service [as in having never been on their website ever, or used any of their media] by my partner...0 -
Given she can't remember signing up, what are the chances the email given was mis-typed and hence an email was sent but she didn't get it as it was an incorrect email.
Whilst i don't like these services, the majority of people who claim they didn't sign up, eventually work out they did, they were just not paying attention when they did so and did it without realising at the time.
Unfortunately it was unlikely they were doing anything illegal, just not as clearly as they ideally should and it got past their attention at the time.
It isn't a scam, but it is worth people being reminded of and to pay attention.0 -
Bet it's Trip.com...
& clicked on a offer for cash back on another ticket.
Does she check her emails? Especially Spam/Junk on a regular basis?
There is nothing bank can do with these payments, until they are cancelled. So they are not siding with retailer. They are following card regulations.Life in the slow lane0 -
How do you know she signed up on that date?james72 said:Anyone heard of mediamaze . digital ?????
My partner got a bill for the end of some 7 day free trial
They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact.
Seems like on Monday 28th my partner signed up
That day she was out with a friend so a lot of small purchases at pubs/burger king/etc
...
- Did she get an email? If so where else does she use that address?
- Is it from a bank statement? If so the transaction will often shop up days later.0 -
They must have got her email address also.james72 said:Ok.
The strange thing is - it's not something she knowingly signed up for.
I mean she's never used any product from them
She has Netflix. And that's all she uses.
But as I said to her, how did they get your credit card.
All she did on that day was go out on the town [so apple pay].
And bought a train ticket online trip.com
It's not like she has some app, or knowingly signed up for something.
The way the website is worded [T&C] are a little strange. The good news is - there are a lot of 'it's a scam' posts and the bank reversed their decision and refunded her.
It's strange they can't say - you signed up for x or y. I mean if they said - you signed up for a chess app... ok she doesn't play chess at all, just an example. Then you might go... "oh yeah, I did"... as it is - if she did sign up for something, they have done themselves no favours.
And also they are meant to email she had signed up for something. They never sent any email.
And my partner is adamant she didn't sign up for anything
So it's all a mystery to me - how they got the card, why they broke their own rules in not emailing a confirmation, and the obvious lack of knowledge of the service [as in having never been on their website ever, or used any of their media] by my partner...0 -
The same thing happened to us. The first we knew of it was a £29.99 charge on our credit card to a company called OK24care.com. Turns out we apparently started a media subscription with Media Maze at 11.20PM on 7th Nov, with the first week free, and then the first payment came out at 11:30PM on 14th Nov. We certainly did not sign or share our email or card details with anyone at the date/time they stated. We're now fighting to get the first payment back but will probably be a losing battle as credit card company don't see it as fraud. We cannot find any details or customer reviews online for either OK24care or Media Maze which seems odd for a company that appatently provides media services.0
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Hi I've had this happen to me recently, it was picked up by my bank and stopped when they tried to take £47.43 from my account shortly after I tried to register with Ringo, somehow I'd clicked on their link and registered (which I didn't do) but now back home (as I was away) I've checked my email only to find they have sent me a 'your free trial is live' email together with the information that once the 'free trial' is concluded (1 week) I will then be charged £29.99 per month automatically. I never signed up for this and can only guess that it was a ringo scam type thing which I didn't automatically recognise as I was trying to sort out whilst standing in a car park, so grateful for my bank stopping the payment request, but strange amount to be trying to take in the first place, so obviously a scam but when you are trying to do something in a hurry (and looking for traffic wardens to avoid a fine) it's easy to think that what you are looking at is the app, however, at least I know how I came to be duped and thanks to Nationwide for being vigilant.0
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