Free Trial Sign Up that never was? Media maze digital?

immunoguy

Same scam here with £29.99 on credit card payable to ok24care with Brockenhurst as the address. ok24care is a legitimate company providing customer services; they don't have offices in Brockenhurst and had no record of having charged my credit card or obtained my email addresses. So it looks as if media maze are simply using their name. The bank is being helpful and refunding.

ConfusedbySea

Almost exactly the same as others have reported, except I didn't subscribe or pay for anything as far as I am aware.  £29.99 debited today by ok24care, having been pending for a couple of days.  I have never heard of them nor Media Maze (Digital). I contacted my bank, thinking it was taken using an old credit card number, but the card ending suggests it was done using Apple Pay.  Which means only I should have been able to take this action - on my phone.  Tracing my steps back, the only thing I did 7 days beforehand was to set up a 'seller' account with eBay, which uses my debit card, not Apple Pay. They deduct 1p but otherwise no more payments should be made unless trading, which I haven't done so far. I cancelled the 'subscription' with ok24care yesterday.

I also wrote to Media Maze yesterday: 
"Hello. Like some others I have read about, I appear to have a pending charge of £29.99 for a subscription which I did not take out through Apple Pay. Apparently there is a 7 day trial, which I did not take up. I have not signed up for any subscriptions this past month, so how have I been signed up to something I never heard of? The payee on my bank account shows ok24care.com - another company I have never heard of. Either this payment needs to be cancelled or refunded if it has gone through. Please advise on the way forward. Regards."

and their reply today: 
Dear Sir/Madam,

Thank you for your email. 

We confirm that you have been unsubscribed from the requested services.

We thank you for reaching out.

Kind Regards

Customer Support    

So very impersonal, possibly automated and I don't know what to do now.

born_again

ConfusedbySea said:

Almost exactly the same as others have reported, except I didn't subscribe or pay for anything as far as I am aware.  £29.99 debited today by ok24care, having been pending for a couple of days.  I have never heard of them nor Media Maze (Digital). I contacted my bank, thinking it was taken using an old credit card number, but the card ending suggests it was done using Apple Pay.  Which means only I should have been able to take this action - on my phone.  Tracing my steps back, the only thing I did 7 days beforehand was to set up a 'seller' account with eBay, which uses my debit card, not Apple Pay. They deduct 1p but otherwise no more payments should be made unless trading, which I haven't done so far. I cancelled the 'subscription' with ok24care yesterday.

I also wrote to Media Maze yesterday: 
"Hello. Like some others I have read about, I appear to have a pending charge of £29.99 for a subscription which I did not take out through Apple Pay. Apparently there is a 7 day trial, which I did not take up. I have not signed up for any subscriptions this past month, so how have I been signed up to something I never heard of? The payee on my bank account shows ok24care.com - another company I have never heard of. Either this payment needs to be cancelled or refunded if it has gone through. Please advise on the way forward. Regards."

and their reply today: 
Dear Sir/Madam,

Thank you for your email. 

We confirm that you have been unsubscribed from the requested services.

We thank you for reaching out.

Kind Regards

Customer Support    

So very impersonal, possibly automated and I don't know what to do now.

https://www.ok24care.com/

Phone them up & ask which site passed your details on.

5.2. Refund Policy

We at ok24care aim to create a seamless experience that strikes a balance between our Partner objectives and policies and customer expectations. We understand that sometimes, customers may need to request a refund for a purchase made through our Partners' websites when using card payment methods. We advise that refunds for card payments are granted at the sole discretion of our company and must comply with our Partners' refund policy.

If you are not satisfied with your subscription, you may request a refund by contacting our customer support team at support@ok24care.com. Refunds for such transactions will be granted in our sole discretion. We will review your request and notify you of the outcome of our review. If your refund request is approved, we will credit your card. Kindly be advised that refunds will only be issued to the card used at the time of purchase and will only be issued to the purchaser of the product. No third parties, such as spouses, relatives, partners, etc., will be entitled to or may request a refund on the purchaser's behalf or in their own capacity. The amount and form of such a refund, and the decision to provide them, are at our sole and absolute discretion. The provision of a refund in one instance does not entitle you to a refund in the future for similar instances, nor does it obligate us to provide a refund in the future, under any circumstances.

Please note that ok24care reserves the right to deny refund requests for any reason, including but not limited to the following:

• Products or services that have been used or consumed;
• Failure to comply with our terms and conditions and supporting policies;
• Fraudulent activity or abuse of our refund policy;
• Refund requests made outside of the mandatory time frame, where applicable;
• Any other legitimate reason we may have for denying such a refund, including but not limited to partner policies.

In the event that a refund is granted, it may take up to 20 working days for the refund to appear on the User’s card statement.

Skiddaw1

Similar happened to a friend of mine when a few of us met up for a coffee/lunch at a local (small chain) cafe. Cafe asks you to order via scanning a QR code at the top of the menu. Friend scanned and attempted (unsuccessfully) to order and then discovered she'd been signed up to a similar organisation. Thankfully she noticed in time to cancel the subscription. We raised issue with the cafe, who realised someone has been 'doctoring' their menus.

ConfusedbySea

So following my post about Media Maze / ok24Care, I have written to both and all they have done is bluntly say that my subscription has been cancelled.  I have tried to contact ok24care but can't get through on the phone. I have tried using the Media Maze customer support form, but it just rejects anything your write and wipes clean the message box, after you have written something, stating 'A problem has occurred while sending your message. Please contact us using the other channels below.'  Rubbish!  This is a total scam and I can't afford to lose this money. I don't know how I can escalate this, but I want to. Not giving up!

born_again

ConfusedbySea said:

So following my post about Media Maze / ok24Care, I have written to both and all they have done is bluntly say that my subscription has been cancelled.  I have tried to contact ok24care but can't get through on the phone. I have tried using the Media Maze customer support form, but it just rejects anything your write and wipes clean the message box, after you have written something, stating 'A problem has occurred while sending your message. Please contact us using the other channels below.'  Rubbish!  This is a total scam and I can't afford to lose this money. I don't know how I can escalate this, but I want to. Not giving up!

2 posts up.
Phone them. Number is on their site.