eBay Refunded Buyer; Buyer Didn't Return Item.

the_lunatic_is_in_my_head

Pazzy1 said:

The buyer puportedly claimed that the 'Item (was) Not As Described', There was nothing wrong with the item, the buyer only said that that because he wanted a refund on the postage (special delivery) because I send it late, Apparently his missues needed it for her trip to Sunny Spain. 

As above eBay covers the item arriving late as SNAD

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Exclusions and special coverage when the item doesn't match the listing

The item arrived after the latest estimated delivery date

Covered: The return is treated as if the item didn't match the listing.

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

Pazzy1

GadgetGuru said:

Pazzy1 said:

FlorayG said:

Was it 'not received' or 'not as described' this doesn't make sense

The buyer puportedly claimed that the 'Item (was) Not As Described', There was nothing wrong with the item, the buyer only said that that because he wanted a refund on the postage (special delivery) because I send it late, Apparently his missues needed it for her trip to Sunny Spain. 

Do you have this in writing from the buyer in the eBay messaging system?
If so, contact eBay - actually talk to a representative. Inform them the buyer has mis-used the returns system by returning an unwanted item as faulty.
I'd be kicking up a stink with eBay as much as possible if it was me. Don't give up. Be persistent with them. Although they have already refunded the buyer so can't do much there, the best you can hope for is for eBay to refund you from there own pocket. Unfortunately it means the buyer has a free MacBook....

Yes, I have all wrote the buyer wrote.

I highly doubt eBay is going to offer a refund, as it seems they have it in their terms SNAD.

Lesson to all sellers on eBay, the buyers are always right.

Pazzy1

the_lunatic_is_in_my_head said:

Pazzy1 said:

The buyer puportedly claimed that the 'Item (was) Not As Described', There was nothing wrong with the item, the buyer only said that that because he wanted a refund on the postage (special delivery) because I send it late, Apparently his missues needed it for her trip to Sunny Spain. 

As above eBay covers the item arriving late as SNAD



Exclusions and special coverage when the item doesn't match the listing

The item arrived after the latest estimated delivery date

Covered: The return is treated as if the item didn't match the listing.

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

Thanks for the advice.

Yes, it looks like I have to go down the route of sending them a nice letter to brighten up their day.  Already lost the money now, so to teach the buyer a lesson I shall go through small claims.

Lesson here is to always read the small print (terms) 

soolin

Pazzy1 said:

the_lunatic_is_in_my_head said:

Pazzy1 said:

The buyer puportedly claimed that the 'Item (was) Not As Described', There was nothing wrong with the item, the buyer only said that that because he wanted a refund on the postage (special delivery) because I send it late, Apparently his missues needed it for her trip to Sunny Spain. 

As above eBay covers the item arriving late as SNAD



Exclusions and special coverage when the item doesn't match the listing

The item arrived after the latest estimated delivery date

Covered: The return is treated as if the item didn't match the listing.

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

Thanks for the advice.

Yes, it looks like I have to go down the route of sending them a nice letter to brighten up their day.  Already lost the money now, so to teach the buyer a lesson I shall go through small claims.

Lesson here is to always read the small print (terms) 

You need to be honest with yourself, it’s not even small print, you have admitted you shipped late and then either ignored things or didn’t read the case messages. EBay doesn’t just go away if you ignore it. 

It might just be eBay but there is still a level of professionalism needed to sell, I can only say again if you didn’t have time to give the sale your attention then with hindsight waiting until you had time to ship and read messages would have seen all of this go away.  At most it needed 2 minutes of your time to have dealt with the case if all buyer had wanted was a small refund on postage. 

I’m sorry you have lost your money, and I hope you manage to retrieve your Mac, but for anyone reading this who is worried about using eBay, this situation was entirely preventable. Incidentally, I would get on with letters and follow up straight away now, delaying doing anything now will just cause further problems trying to resolve this. 

Pazzy1

soolin said:

Pazzy1 said:

the_lunatic_is_in_my_head said:

Pazzy1 said:

The buyer puportedly claimed that the 'Item (was) Not As Described', There was nothing wrong with the item, the buyer only said that that because he wanted a refund on the postage (special delivery) because I send it late, Apparently his missues needed it for her trip to Sunny Spain. 

As above eBay covers the item arriving late as SNAD



Exclusions and special coverage when the item doesn't match the listing

The item arrived after the latest estimated delivery date

Covered: The return is treated as if the item didn't match the listing.

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

Thanks for the advice.

Yes, it looks like I have to go down the route of sending them a nice letter to brighten up their day.  Already lost the money now, so to teach the buyer a lesson I shall go through small claims.

Lesson here is to always read the small print (terms) 

You need to be honest with yourself, it’s not even small print, you have admitted you shipped late and then either ignored things or didn’t read the case messages. EBay doesn’t just go away if you ignore it. 

It might just be eBay but there is still a level of professionalism needed to sell, I can only say again if you didn’t have time to give the sale your attention then with hindsight waiting until you had time to ship and read messages would have seen all of this go away.  At most it needed 2 minutes of your time to have dealt with the case if all buyer had wanted was a small refund on postage. 

I’m sorry you have lost your money, and I hope you manage to retrieve your Mac, but for anyone reading this who is worried about using eBay, this situation was entirely preventable. Incidentally, I would get on with letters and follow up straight away now, delaying doing anything now will just cause further problems trying to resolve this. 

You’re absolutely right. Selling on eBay does require a level of professionalism, as a buyer I would expect the same from a seller.

Indeed, I completely agree that a quick response could have resolved things early on, and all this could be avoided.  Hindsight's is a wonderful thing. 

Hopefully, this experience serves as a reminder for everyone to stay on top of transactions. I appreciate your advice on not delaying further action now—definitely time to send those follow-up letters and try to get this sorted.

Pazzy1

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

*Update*

Well, I have sent the letter via Signed For delivery. The signature was not by the buyer, but the concierge. So, in your wise opinion what should be the next course of action?  Send the Bill around? Sarcasm of course.

soolin

Pazzy1 said:

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

*Update*

Well, I have sent the letter via Signed For delivery. The signature was not by the buyer, but the concierge. So, in your wise opinion what should be the next course of action?  Send the Bill around? Sarcasm of course.

Assuming the letter was an LBA and you have allowed the amount of time you gave them in that letter to resolve this, then you follow it through. An LBA states you will be taking legal action, so now you start those proceedings via the small claims court. 

Pazzy1

soolin said:

Pazzy1 said:

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

*Update*

Well, I have sent the letter via Signed For delivery. The signature was not by the buyer, but the concierge. So, in your wise opinion what should be the next course of action?  Send the Bill around? Sarcasm of course.

Assuming the letter was an LBA and you have allowed the amount of time you gave them in that letter to resolve this, then you follow it through. An LBA states you will be taking legal action, so now you start those proceedings via the small claims court. 

Well, might as well.

Splendid, thank you. 

Pazzy1

soolin said:

Pazzy1 said:

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

*Update*

Well, I have sent the letter via Signed For delivery. The signature was not by the buyer, but the concierge. So, in your wise opinion what should be the next course of action?  Send the Bill around? Sarcasm of course.

Assuming the letter was an LBA and you have allowed the amount of time you gave them in that letter to resolve this, then you follow it through. An LBA states you will be taking legal action, so now you start those proceedings via the small claims court. 

Oh, and another thing. What if the buyer has decided to abscond, sounds silly for a £350 laptop, but the concierge signed for the letter, not the buyer. So, is it still worth carrying on with the proceedings?

Spoonie_Turtle

Pazzy1 said:

soolin said:

Pazzy1 said:

That doesn't give the buyer a free item but if they are ignoring you it looks like you're going to have to send a letter to them requesting they engage or you'll have to recover the loss via small claims. This is called a letter before action and there will be template letters on Google, worth sending for the cost of a stamp, it's then a personal decision as to whether to write this off or go through with small claims. 

*Update*

Well, I have sent the letter via Signed For delivery. The signature was not by the buyer, but the concierge. So, in your wise opinion what should be the next course of action?  Send the Bill around? Sarcasm of course.

Assuming the letter was an LBA and you have allowed the amount of time you gave them in that letter to resolve this, then you follow it through. An LBA states you will be taking legal action, so now you start those proceedings via the small claims court. 

Oh, and another thing. What if the buyer has decided to abscond, sounds silly for a £350 laptop, but the concierge signed for the letter, not the buyer. So, is it still worth carrying on with the proceedings?

If the buyer lives in a building with a concierge whose job it is to receive the post, then of course that's who would sign for it not the individual it's addressed to, surely.

Unless you mean the postie signed for it before putting it through the letterbox, but that could simply mean the buyer just wasn't at home at the time.

I guess there's always a chance they could have moved between receiving the original item and now, but nothing so far indicates that's any more likely to have happened than normal.