Economy 7 meter timings off

N_Pars

Swipe said:

If the meter thinks it's night time during the day then you won't get charged extra. The supplier won't even check nor care.

Unfortunately the new meter times doesn't work for us 😩 they fall during the hours we are out the house. We are early risers and would make use of the off peak rate early morning with the washing machine etc. 

Scot_39

Swipe said:

If the meter thinks it's night time during the day then you won't get charged extra. The supplier won't even check nor care.

The supplier will care - If on a proper dual rate tariff and it's costing them money.

And certainly it's in my suppliers T&Cs that customers are obligated to tell them if suspect a meter fault.

N_Pars

Could the clock change tonight possibly rectify the time on the meter? Or will it just change by an hour? Just a thought 🤔 

mmmmikey

N_Pars said:

Could the clock change tonight possibly rectify the time on the meter? Or will it just change by an hour? Just a thought 🤔 

Yes, interesting thought, certainly possible, but unlikely (I'm guessing).

The meter will have a real time clock that keeps the time in an obscure format and firmware that converts that into something that makes sense to humans. If the real time clock has failed (e.g because of a flat battery) and stopped recording time when the meter was disconnected then the meter is dead. But if the problem was a firmware glitch the clock change could bring it back to life. I'd bet on the real time clock's battery having failed though, which is consistent with comments earlier in this thread.

All a bit academic though because sounds like it will need changing for a smart meter. But do let us know what happens when the clocks change, which could be anytime if the meter doesn't currently know what time of day it is (or possibly what date).

N_Pars

mmmmikey said:

N_Pars said:

Could the clock change tonight possibly rectify the time on the meter? Or will it just change by an hour? Just a thought 🤔 

Yes, interesting thought, certainly possible, but unlikely (I'm guessing).

The meter will have a real time clock that keeps the time in an obscure format and firmware that converts that into something that makes sense to humans. If the real time clock has failed (e.g because of a flat battery) and stopped recording time when the meter was disconnected then the meter is dead. But if the problem was a firmware glitch the clock change could bring it back to life. I'd bet on the real time clock's battery having failed though, which is consistent with comments earlier in this thread.

All a bit academic though because sounds like it will need changing for a smart meter. But do let us know what happens when the clocks change, which could be anytime if the meter doesn't currently know what time of day it is (or possibly what date).

I will check what time the meter says in the morning, fingers crossed. I think it will likely need to be replaced but edf are not being very helpful so far.

Scot_39

N_Pars said:

Could the clock change tonight possibly rectify the time on the meter? Or will it just change by an hour? Just a thought 🤔 

My guess just the 1 hr.

But let's see what it does when it thinks it's 2am tomorrow.

Qyburn

Don't most dual rate tariffs stay on GMT all year round?

mmmmikey

Qyburn said:

Don't most dual rate tariffs stay on GMT all year round?

Yes, but some meters have a display that shows the time of day which is adjusted for daylight saving (even if the switching times aren't). If that's the case here it's feasible that if the RTC is working (a fairly big "if" in my view) and the issue was a firmware glitch then whatever triggers the time of day display change might correct a previous firmware glitch. Technically possible, but unlikely in my view.

It has to be said that these clock changes are an endless source of confusion, I guess we'll see the twice yearly flurry of posts on this early next week :-)

Scot_39

Qyburn said:

Don't most dual rate tariffs stay on GMT all year round?

In theory iirc the specs smart meters can be told to do either.

But mines -like you i believe like the majority - now smart but also the digital before it - stays gmt for tariffs and alcs switching.

I cannot remember what the rts I had before EOn abandoned its support years before current radio cut off - did in summer - thought it also remained gmt.

molerat

Scot_39 said:

Swipe said:

If the meter thinks it's night time during the day then you won't get charged extra. The supplier won't even check nor care.

The supplier will care - If on a proper dual rate tariff and it's costing them money.

And certainly it's in my suppliers T&Cs that customers are obligated to tell them if suspect a meter fault.

How will the supplier know ?  All they can go by is the reported R1 & R2 usage which will feed through the system and the supplier get charged for, no one can remotely break down when that particular rate is being used.

And the customer has reported a fault to the supplier so have done their bit.

The fact the energy industry is broken and incompetent is of no concern to the customer.