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Price glitch
johnbuchanan90
Posts: 7 Forumite
Hi I purchased some flooring online at a price of £0. I resived a confirmation email and a despatch email (ready for collection). I then resived a phone call hours later asking me to payment for the flooring. I was told if I didn't make payment the order would be cancelled. Where do I stand in this situation.
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Comments
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Hello OP
Where there is an error that ought to have been obvious to you the contract can be voided.
If the flooring was say £30 a sm and they made mistake of pricing at £20 (and acceptance took place) you'd have argument to hold them to that but £0 is obviously a mistake so they can cancel the order.
You can agree to buy at whatever price you can agree with them but they can't force you to take the order at whatever price as the contract is void.In the game of chess you can never let your adversary see your pieces4 -
johnbuchanan90 said:Hi I purchased some flooring online at a price of £0. I resived a confirmation email and a despatch email (ready for collection). I then resived a phone call hours later asking me to payment for the flooring. I was told if I didn't make payment the order would be cancelled. Where do I stand in this situation.
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johnbuchanan90 said:Hi I purchased some flooring online at a price of £0. I resived a confirmation email and a despatch email (ready for collection). I then resived a phone call hours later asking me to payment for the flooring. I was told if I didn't make payment the order would be cancelled. Where do I stand in this situation.
By your own admission this was a "price glitch", so you knew it was an obvious error. They can cancel the contract.
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Ok no problem I was just checking as in some place I read it said the despatch email is the contract that thay must honour. This is why I was asking the question, I have no knowledge of the laws with this situation. So thanks but next time please refrain from the sarcastic comments. It's just someone looking for advice.
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It's not an uncommon misapprehension - and as already mentioned, there are circumstances in which a price does need to be honoured - but generally speaking a decent guideline is if the price seems just far too good to be true, then there is a decent chance that it may well be so!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
johnbuchanan90 said:Ok no problem I was just checking as in some place I read it said the despatch email is the contract that thay must honour. This is why I was asking the question, I have no knowledge of the laws with this situation. So thanks but next time please refrain from the sarcastic comments. It's just someone looking for advice.
As others have said, the law recognises that people make errors and therefore even if the contract is bound and there is an obvious mistake they can rescind the contract.
Your other problem, assuming you aren't in Scotland, with £0 being charged what is your consideration to make it a binding contract? This is why companies are sold for £1 etc because there needs to be consideration for the contract to be binding. You could have entered into a deed, which doesn't need consideration, but then both parties would need to have had witnesses to the agreement to enter into it.0 -
johnbuchanan90 said:Ok no problem I was just checking as in some place I read it said the despatch email is the contract that thay must honour. This is why I was asking the question, I have no knowledge of the laws with this situation. So thanks but next time please refrain from the sarcastic comments. It's just someone looking for advice.
To be fair, the sarcasm isn't totally unwarranted. Whilst you say you have no knowledge of the law, it's pretty clear than an obvious mistake isn't going to legally bind a company into giving you free flooring. How would you feel if *you* were bound by such a law?0 -
I believe that the sarcasm referred to by the OP was a fairly unpleasant comment which has since been removed, not the gentle joking that remains in the thread.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her4 -
Ok thanks for your help. I thought as much but just wanted to check.
And yes I am in Scotland why would that make any difference.0 -
johnbuchanan90 said:
And yes I am in Scotland why would that make any difference.0
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