Can I get my money back from a property course that I haven't signed a contract for?

Wellz

I paid in full for a 12 month property course (just this week) and attended one of the calls that same week and a 1 to 1 call with the provider of the course after the group call and then got sent the next day a contract to sign on the basis of the terms and conditions.

I have not signed this contract/accepted the terms and conditions. However, I did receive a "welcome" email which I was given on the day I had an introductory call, about what the course would entail if I did sign up and then got another email that followed on from this that basically has the same layout but just additional information about what is laid out in the 12 month membership along with a zoom call link after I made payment.

Do you think I would be entitiled to a full refund given the details I have shared?

Aylesbury_Duck

Wellz said:

I paid in full for a 12 month property course (just this week) and attended one of the calls that same week and a 1 to 1 call with the provider of the course after the group call and then got sent the next day a contract to sign on the basis of the terms and conditions.

I have not signed this contract/accepted the terms and conditions. However, I did receive a "welcome" email which I was given on the day I had an introductory call, about what the course would entail if I did sign up and then got another email that followed on from this that basically has the same layout but just additional information about what is laid out in the 12 month membership along with a zoom call link after I made payment.

Do you think I would be entitiled to a full refund given the details I have shared?

Not enough information with which to form a view.  We'd need to see the terms and conditions.  On the face of it you are in a contract because you agreed to them providing a service, you paid for it and the service has started.

Grumpy_chap

Wellz said:

I paid in full for a 12 month property course (just this week) and attended one of the calls that same week and a 1 to 1 call with the provider of the course after the group call and then got sent the next day a contract to sign on the basis of the terms and conditions.

I have not signed this contract/accepted the terms and conditions. However, I did receive a "welcome" email which I was given on the day I had an introductory call, about what the course would entail if I did sign up and then got another email that followed on from this that basically has the same layout but just additional information about what is laid out in the 12 month membership along with a zoom call link after I made payment.

Do you think I would be entitiled to a full refund given the details I have shared?

A contract can be formed verbally, or by actions / inactions, or by e-mail.

It seems as though you asked about a training course, paid for a training course, and commenced the training course.  That has very probably created a contract.

In the absence of anything else, that would be a contract under common law / statute obligations for each party.

Do the terms and conditions that have now been shared move things away from statute obligations?  If so, and you choose not to sign, then the contract that has been created should continue as it is - i.e. statutory obligations in each direction.

Why do you now want a refund instead of actually following the training through?

Wellz

Aylesbury_Duck said:

Wellz said:

I paid in full for a 12 month property course (just this week) and attended one of the calls that same week and a 1 to 1 call with the provider of the course after the group call and then got sent the next day a contract to sign on the basis of the terms and conditions.

I have not signed this contract/accepted the terms and conditions. However, I did receive a "welcome" email which I was given on the day I had an introductory call, about what the course would entail if I did sign up and then got another email that followed on from this that basically has the same layout but just additional information about what is laid out in the 12 month membership along with a zoom call link after I made payment.

Do you think I would be entitiled to a full refund given the details I have shared?

Not enough information with which to form a view.  We'd need to see the terms and conditions.  On the face of it you are in a contract because you agreed to them providing a service, you paid for it and the service has started.

So based on this the provider could make up on my one time participation that there is no refunds or partial refunds?

As for the contract in itself but also stated in the email, states that if no deal is made within 12 months of being part of the membership, money will be given back, plus £1000 as good a will gesture (email) - contract you'll get your course money back but it's on the basis of if you've met specific requirements - one of them being proviiding a minimum of 20 contacts for each weekly call.

However, reading further it does say I have a right to end said contract within 14 days cooling off period on if i'm exercising one of my rights, which is change of mind and can receive a refund, although potentially I may lose out on whatever it is material or training wise I have taken so far. Based on the consumers contracts regulations 2013. That's what it states, but yet I have not signed.

So I guess I've answered my own question to my problem.

Wellz

Grumpy_chap said:

Wellz said:

I paid in full for a 12 month property course (just this week) and attended one of the calls that same week and a 1 to 1 call with the provider of the course after the group call and then got sent the next day a contract to sign on the basis of the terms and conditions.

I have not signed this contract/accepted the terms and conditions. However, I did receive a "welcome" email which I was given on the day I had an introductory call, about what the course would entail if I did sign up and then got another email that followed on from this that basically has the same layout but just additional information about what is laid out in the 12 month membership along with a zoom call link after I made payment.

Do you think I would be entitiled to a full refund given the details I have shared?

A contract can be formed verbally, or by actions / inactions, or by e-mail.

It seems as though you asked about a training course, paid for a training course, and commenced the training course.  That has very probably created a contract.

In the absence of anything else, that would be a contract under common law / statute obligations for each party.

Do the terms and conditions that have now been shared move things away from statute obligations?  If so, and you choose not to sign, then the contract that has been created should continue as it is - i.e. statutory obligations in each direction.

Why do you now want a refund instead of actually following the training through?

Yes, you are right when you've said:

It seems as though you asked about a training course, paid for a training course, and commenced the training course.

I think given what I have read in the docusign contract - it does say I have 14 day cooling period to either end the contract "because of something the company has done or going to do" or if I exercise my right to change my mind if I am a consumer (consumer contracts regulations)

Unfortunately it does go on to say that I don't have a right to change my mind if the webinar or package has commended during the cooling period.

I'll likely have to part ways with some money which is fair, but I guess the provider can decide to give 0 back given that I've had 1 group call and one 1 to 1 with the provider.

I've changed my mind on this because of the first group call, I left not feeling very confident more so in how the provider approached potential deals, one of which ended up being a grilling session by the home owner. 

The provder approached the home owner (by phone) with the intention of renting the property for themselves with 1 other and then switched the conversation around to say "actually we'll be subletting it out instead" which caused the home owner to catch on very quickly and blow a fuse (in my opinion) at the provider because of how the conversation was started and changed midway, for me it didn't feel very genuine and many of the calls started out like this.

I was reassured that not all sessions are like this, however, no one on the call answered back to confirm what the provider was saying was true, if anything they stayed silent and one answered and said "that home owner is quite rough they are"

If I'm going to do this journey of property, I at least want to be on the right foot with the home owner and not hoodwink people midway through conversation - I just don't think that's a genuine way of doing property, but that's me personally and maybe I'm in a bubble where in reality most property dealers are disingenuous.

born_again

Wellz said:

So based on this the provider could make up on my one time participation that there is no refunds or partial refunds?

As for the contract in itself but also stated in the email, states that if no deal is made within 12 months of being part of the membership, money will be given back, plus £1000 as good a will gesture (email) - contract you'll get your course money back but it's on the basis of if you've met specific requirements - one of them being proviiding a minimum of 20 contacts for each weekly call.

However, reading further it does say I have a right to end said contract within 14 days cooling off period on if i'm exercising one of my rights, which is change of mind and can receive a refund, although potentially I may lose out on whatever it is material or training wise I have taken so far. Based on the consumers contracts regulations 2013. That's what it states, but yet I have not signed.

So I guess I've answered my own question to my problem.

Ponzi scheme???

Just what site is this from?

Wellz

born_again said:

Wellz said:

So based on this the provider could make up on my one time participation that there is no refunds or partial refunds?

As for the contract in itself but also stated in the email, states that if no deal is made within 12 months of being part of the membership, money will be given back, plus £1000 as good a will gesture (email) - contract you'll get your course money back but it's on the basis of if you've met specific requirements - one of them being proviiding a minimum of 20 contacts for each weekly call.

However, reading further it does say I have a right to end said contract within 14 days cooling off period on if i'm exercising one of my rights, which is change of mind and can receive a refund, although potentially I may lose out on whatever it is material or training wise I have taken so far. Based on the consumers contracts regulations 2013. That's what it states, but yet I have not signed.

So I guess I've answered my own question to my problem.

Ponzi scheme???

Just what site is this from?

I'm not sure what constitutes as a ponzi scheme in this regard, only because I discovered this person being interviewed and so based on this, I reached out because I thought it was actually legit.

And it may very well be legit, just that in the way that business was conducted that first night, was very different to my expectations and in my opinion not genuine.

sheramber

Can you tell us  what site this course is on?

user1977

If their business model is based on ripping off punters (or “creatively misleading” them at least), it’s hardly surprising they may take the same approach with their new recruits.

Aylesbury_Duck

To get any meaningful help you're going to have to tell us what business this is, how you've been "recruited" and what your status is (e.g. sales consultant, agent, self-employed associate, franchisee, etc) how much you paid and by what method, when you entered into the contract and when the first service started.

Otherwise, we're all just guessing.

Ergates

Wellz said:

born_again said:

Wellz said:

So based on this the provider could make up on my one time participation that there is no refunds or partial refunds?

As for the contract in itself but also stated in the email, states that if no deal is made within 12 months of being part of the membership, money will be given back, plus £1000 as good a will gesture (email) - contract you'll get your course money back but it's on the basis of if you've met specific requirements - one of them being proviiding a minimum of 20 contacts for each weekly call.

However, reading further it does say I have a right to end said contract within 14 days cooling off period on if i'm exercising one of my rights, which is change of mind and can receive a refund, although potentially I may lose out on whatever it is material or training wise I have taken so far. Based on the consumers contracts regulations 2013. That's what it states, but yet I have not signed.

So I guess I've answered my own question to my problem.

Ponzi scheme???

Just what site is this from?

I'm not sure what constitutes as a ponzi scheme in this regard, only because I discovered this person being interviewed and so based on this, I reached out because I thought it was actually legit.

And it may very well be legit, just that in the way that business was conducted that first night, was very different to my expectations and in my opinion not genuine.

If the majority of the money comes from and/or effort spent on recruiting new "agents" (or whatever they're called with this "business") rather than selling things to customers, then it's a Ponzi scheme.