UKPC Licence plate error

Coupon-mad

Should be an easy POPLA win then, if you can evidence this was a single digit keying error and quote the Code of Practice on keying errors.

TBrown302818

Coupon-mad said:

If you are certain that the ONLY matter that caused a PCN was a single digit keying error then appeal with that evidence to POPLA and point out that UKPC have breached the BPA CoP by not cancelling the PCN.

But I wonder if there's a second issue here.

They haven't mentioned keying error anywhere. The NTK could be for exceeding paid-for time.

So how long did you pay for and how long does the NTK say the car was on site?

As you're so knowledgeable, you have me thinking. Is there something else?
I am searching through the BPA CoP but ultimately in the information i've posted, the only address is one to what was stated and the was 'the vehicle was present on site in excess of the time paid for /without paying

So just go ahead with 17.4 of BPA's CoP?

Coupon-mad

No. Include more points. POPLA appeals are covered in the 3rd post of the NEWBIES thread.

TBrown302818

1) The operator ha failed to comply with 17.4 The Code recognises that keying errors can be grouped into 2 main areas; A) Minor Keying Errors Examples of a minor keying error could include: • 0 instead of o • I instead of L • 1 instead of I • Up to one letter wrong, removed, or swapped • Up to one number wrong, removed, or swapped • Numbers and/or letters in the wrong order (but where the correct registration is still recognisable) These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.

2)The signs in this car park are not prominent, clear or legible from all parking spaces and there is insufficient notice of the sum of the parking charge itself (Then Ill add the text from the corresponding NEWBIES:POPLA post)

3)The operator has not shown that the individual who it is pursuing is in fact the driver who may have been potentially liable for the charge (Then Ill add the text from the corresponding NEWBIES:POPLA post)

Of all the posts and appeals I have found these are the points I intend to use in mine.

Please let me know if Ive gone wrong ere 

fisherjim

There seems to be a lot of confusion and supposition around all this, not surprising as UKPC are lying dimwits (proven) but also use confusion and poor communication/signage to their greedy advantage.

However, you also seem to have confused yourself:

You have responded to them thus; "stating that no two identical vehicles with the same licence bar one digit parked for the exact amount of time that day" that will have confused the idiot in the office shovelling rejection letters around in their Wooburn Green office, but that was taken as your appeal.

They then did their usual trick of asking for the driver's name to make their job easy.

At this point you seemed to think you could appeal again with the template from here you can't.

They never lied to you about not hearing from you they basically never got the information they wanted in their reply i.e. the driver's details.

No where have they acknowledged anything about a keying error, this can be for one of two reasons, they are ignoring it as they would have to cancel, or more probably because it is because they think you did not pay for the correct hours parked as they have actually stated in the correspondence.

You haven't said where the car park is for us to analyse signage/previous posts on here if available, so it's difficult to wade through this one, but can you actually park through a two day period?

Remember also with POPLA appeals you cannot just say the signage is defective you have to supply dated evidence, and UKPC nearly always supply office master copies of signage rarely dated photos taken on the day, so you have to debunk that when they try it on.

Half_way

In the UK these are known as number plates, and the font used on uk number plates has identical characters for the number 1 and the letter I as well as the number 0 and the letter O being identical

TBrown302818

fisherjim said:

There seems to be a lot of confusion and supposition around all this, not surprising as UKPC are lying dimwits (proven) but also use confusion and poor communication/signage to their greedy advantage.

However, you also seem to have confused yourself:

You have responded to them thus; "stating that no two identical vehicles with the same licence bar one digit parked for the exact amount of time that day" that will have confused the idiot in the office shovelling rejection letters around in their Wooburn Green office, but that was taken as your appeal.

They then did their usual trick of asking for the driver's name to make their job easy.

At this point you seemed to think you could appeal again with the template from here you can't.

They never lied to you about not hearing from you they basically never got the information they wanted in their reply i.e. the driver's details.

No where have they acknowledged anything about a keying error, this can be for one of two reasons, they are ignoring it as they would have to cancel, or more probably because it is because they think you did not pay for the correct hours parked as they have actually stated in the correspondence.

You haven't said where the car park is for us to analyse signage/previous posts on here if available, so it's difficult to wade through this one, but can you actually park through a two day period?

Remember also with POPLA appeals you cannot just say the signage is defective you have to supply dated evidence, and UKPC nearly always supply office master copies of signage rarely dated photos taken on the day, so you have to debunk that when they try it on.

Thanks for the message. No confusion on my part. From the pcn I provided them with proof of payment as divulged further up, I paid when I got there and it was valid until the next morning. There is no issue with the length of time. They've obviously not identified the single keying error as coupon_mad has identifed. Therefore the issue is they're saying i parked without paying. When they replied and asked for the drivers details, I responded accordingly, again with the letter from coupon_mad. They then gave me the popla code and said that they didn't hear from me.

Now I am appealing directly to popla. 

fisherjim

OK, remember UKPC are slippery eels and that POPLA only make their decisions on the operator keeping to the rules of engagement, not on what happened on the day, and POPLA try their hardest to side with their paymasters, you have to throw it all at it.

It will be interesting to see what made up trash the idiots supply as their evidence, but you get a chance to comment on that, bring that back here for us to look at.

TBrown302818

Hi All
Happy New Year

I have my N180 form. Even though Ive done this before I just want to check.

Using the newbies then defence thread I have this:

Name of court : Luton County Court
Claim number
To be completed by: (My name)
Who is : Defendant (ticked)

Contact details completed for compulsory settlement/ mediation 

C1 Small claims : Yes
D1 : No

I am not content for the case to be heard 'on the papers' because that seems to disproportionately give an advantage to a legally represented party. I feel strongly after all these months of intimidating demands from this aggressive parking firm and their agents, that I need a voice at an attended hearing. I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions. E1: My mobile E2: Availability  E3 Interpreter: No E4: Additional support: Yes, I am dyslexic. Clearly explained terms and time to process is required F1: Luton County Court. It is my local court and I have mobility issues F2: Written expert evidence: No F3: Witnesses: 1 F4: Availability F5: Interpreter: No F6: Vulnerable?: No G This section is language based: English for all Signature Defendant ticked again I am emailing a the N180 to claimresponses.cnbc@justice.gov.uk and also to UKPC @ claims@ukparkingcontrol.com

Please can someone give me the nod regarding all this. Many thanks

Coupon-mad

I thought your case was at POPLA in November? Is this posted on the right thread?