Group Nexus PCN received - Hire vehicle

movedto03

> T +044 (0)1925 816-626

What a way to munge a phone number!


Err, no.

01925 816626
or
+44 1925 816626.

Silent9174

Gr1pr said:

No, leave it on this one, it's part of the saga 

Ideally you want proof of the cancellation and pass to the people trying to bill you,  after checking the small print in the hire or lease agreement 

Please note that it was an invoice pcn from a private parking company that you received,  it was not a fine or a penalty from an authority,  so dont let them bamboozle you with incorrect legal words 

You might owe them the fee if they correctly worded it into the contract you signed,  otherwise you didn't agree to it because its probably not mentioned at all

Check, add proof , dispute if you have the solid ground 

Hello and thank you for your reply.

I have made the email reply below.

I will also attach the screenshot of the PCN page where it shows as cancelled/zero fee etc.

__________________________________________________________________________

Dear Sir/Madam,

The parking charge notice in relation to the incorrect administration costs applied by Hertz UK Ltd has been cancelled, please see attached proof of cancellation.  Any cost-related dispute in relation to costs associated with processing the incorrectly issued invoice should be taken up with its issuer.

Traffic Fines and Penalties

You are responsible for paying the full penalty for any parking fine or

charge, traffic fine or other penalty you incur during your rental.

Fines Administration Charge

Standard charge to recover our costs of dealing with any road charge,

parking fine or charge, traffic fine or other penalty you incur during your

rental.

https://images.hertz.com/pdfs/RT_FULL_GB_EN.pdf

As stated in the contract terms and conditions quoted above, the hirer would be responsible for any parking fine or charge incurred by the hirer, as this is not the case in this instance, and given that the charge has been correctly cancelled, no valid charge or penalty was ever incurred by the hirer.

Kindest regards.

__________________________________________________________________________

Silent9174

Furthermore I plan to email Hertz UK Ltd customer service department directly with the following:

"Hello, I am being contacted by a debt collection agency on behalf of Hertz UK Ltd regarding an administration fee for an invalid and cancelled parking charge notice.  This parking charge has since been cancelled by the issuing authority, I have attached a screenshot of the payment page showing the cancelled parking charge.  As per your terms and conditions of rental the hirer will only be liable for parking fines and charges that they actually incur, as no charge was incurred  in this instance and no violation committed by the hirer there should be no liability for any administration costs on the hirers behalf in this instance."

Any thoughts are welcome and sorry for making this so long winded - wish me luck! 

Coupon-mad

Remove 'issuing authority' and 'fines' and 'violation' (none are right for PPCs) and remind them that this was only an invoice. Say that, and all of this:

Point out that the BVRLA confirmed on 2/7/2024 (two months before Hertz even got the PCN) the following:

https://www.bvrla.co.uk/resource/shifting-liability-added-to-private-parking-code-of-practice.html#:~:text=The%20new%20Code%20comes%20into,for%20rental%20and%20leasing%20companies.

Simply transferring liability (filling in a slip or sending a template reply to parking firms) does not cost Hertz anywhere near £44. Even if this sum was hidden in the hire agreement small print somewhere, it is a disproportionate unexpected financial burden - whether the PCN was later cancelled or not - and the term also fails the test of 'prominence' which is mandatory in the Consumer Rights Act 2015.

As such, the £44 charge term was not agreed and is unfair on at least two counts. Unfair terms are unrecoverable. Further, professional debt recovery firms will know from the FCA CONC rule 7 'Disputed Debt' (required to be followed by CSA members) states that:

"A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes the debt on valid grounds or what may be valid grounds."

Silent9174

Hello Coupon-mad and thank you very much for your reply, I have sent the amended response to Hertz and the recovery company and will wait to hear back from them.

I will update once I hear back, thank you again!

Silent9174

Hello again,

So after sending the reply I have received the following from the debt collection agency, I have received no reply from Hertz even after trying their customer contact department twice.

______________________________________________________________________________________

Hi

 

Thank you for your email and thank you for completing security.

 

I can confirm Hertz have passed your account to EOS Solutions debt collection with an outstanding balance of £42.

 

Please see attached a copy of the said invoice. When this has been reviewed, please call our office on 01925 816626 to discuss this further and agree payment resolution.

 

Failure to do so may result in further debt collection activity including; litigation, charges being added and a field agent visiting your address.

 

Kind regards,

 

Yosika
Digital Communications Advisor  

 

T 01925 816626

[Removed by Forum Team]

Home - EOS in United Kingdom (eos-solutions.com)

______________________________________________________________________________________

It seems they are threatening to pay me a visit in person, I feel inclined to just pay the £42.00 and get them off my back but I know in my heart of hearts I am being ripped off by these people, really dont know what to do and would appreciate any help...

I haven't phoned them yet but I get the feeling the matter is not up for discussion, they want their £42.00 and that's that.  I'd also prefer to deal with them via email so all correspondence and communication is recorded.

Thanking you all!

Coupon-mad

No 'field agent' is coming out. They lied.

Stop falling for a daft debt collector lie!

Silent9174

Another threatening email sent to me by the graduate at the debt collection agency:

I will not be phoning them, any correspondence with them I want to maintain in email form, so far I have not replied to the below email.

___________________________________________________________________________________

Hi,

 

Further to the below email, we are yet to receive a response and your account remains unresolved. Please call our office on 01925 816626 to discuss your account further or reply via return email.

 

Failure to do so may result in further debt collection activity.

 

 

Kind regards,

 

Yosika
Digital Communications Advisor  

 

T 01925 816626

y.thayakaran@eos-solutions.uk.com

Home - EOS in United Kingdom (eos-solutions.com)

 

 

 

EOS. Changing finances for the better.

EOS Solutions UK Plc • Lytham House • Kelvin Close • Birchwood • Warrington • WA3 7PB • United Kingdom
Registration Number: 01070670

Managing Director: Anthony Jenks

 

 

Save a tree. Don‘t print this email unless it‘s really necessary.

 

This email may contain confidential and/or privileged information.

If you are not the intended recipient or have received this email in error, please notify the sender immediately and destroy this email.

Silent9174

Hello I was phone called by the debt collector company today and asked to pay the outstanding balance of £42.00, I already stated that the invoice has been cancelled they said that they need to see proof, I have already sent a screenshot of the web page which shows £0.00 oustanding against the PCN number.

My question is would it be worth contacting Group Nexus and ask for confirmation that the invoice has been cancelled?

Coupon-mad

No just ignore them. This is the debt collector for Hertz though? The fact that the PCN was cancelled is only slightly relevant.

Hertz think you owe them an admin fee.

Your answer is: I don't, I didn't agree to this and the PCN was cancelled anyway. If the admin fee was in your t&cs, it was not sufficiently prominent and is wholly disproportionate to the work involved, so it fails the test in the Consumer Rights Act 2015.