Group Nexus PCN received - Hire vehicle

Silent9174

Hi guys I received the following email from GN:

Received on Mon 2nd Dec 2024.

Dear Sir/Madam, Thank you for your correspondence relating to your Parking Charge.0000 The representations stated in your correspondence have been noted and considered. Please forward to us the full name and address of the driver at the time this charge was incurred so that we can update our records accordingly. Also, in light of your claims, we are prepared to reconsider your appeal should we receive evidence of your custom at the site on the date in question. However, until such time as this evidence is received this Charge will continue to remain outstanding. We are placing this Charge on hold for 14 days from the date of this letter to allow time for the documentation requested to be received. Yours faithfully, CP Plus Ltd

Im thinking to ignore and wait for the 14 days to pass where they will send the PoPLA code, just wanted to keep the thread updated.

Any advice or input is always welcome.

Thanks.

Gr1pr

That is correct, a phishing expedition, ignore and wait 

Silent9174

Hi guys,

I haven't heard anything from either the rental company or GN regarding this, is it safe to say they've given up?  Is it normal for a response from them to take this long?

Fruitcake

I may be wrong, but I doubt GN have given up. They are probably scratching their brain cell and trying to work out what to do next whilst transferring their efforts to easier prey for the time being.

How did you get on with your (day to day) keeper complaint to the landowner and your MP?

Please in any case sign the petition linked from the post below, and get all your friends and family to do the same.

Parked in a disabled Bay, no ticket - Page 3 — MoneySavingExpert Forum

Coupon-mad

When logging in to view photos I assume the PCN still shows as outstanding?

You could put in a complaint to GN for failing to provide a POPLA code in a timely manner. See their complaints policy.

Silent9174

Coupon-mad said:

When logging in to view photos I assume the PCN still shows as outstanding?

You could put in a complaint to GN for failing to provide a POPLA code in a timely manner. See their complaints policy.

Hello I tried to login to my PCN using the original reference and VRN today and received the following: 

Your PCN has been cancelled

Your PCN has been cancelled. If you have any further enquires contact us by email appeal@appealpcn.co.uk so that our team may assist you directly.

Would have been nice to have been informed as it's been in the back of my mind, anyway thank you all so much for your help and I will get that petition signed.

Nellymoser

Rude unprofessional company with appalling standards of practice but hey ho BPA takes any firm that pays members fees.

Glad it's been cancelled 🥳 and please do sign petition 🙏 

Silent9174

Hello guys,

Just after I thought this was all said and done I was contacted by email this morning by a debt collection agency.  They are operating on behalf of the rental company (Hertz UK Ltd) who initially wanted to charge me £44.00 for processing the PCN and sending it to my address, so it seems even though the PCN has been officially cancelled by the Parking Company the rental company is still chasing me for their administration costs?! 

Should I reply to their email and tell them the PCN has been cancelled?  Just want to check the best course of action before going ahead with anything.

I would appreciate any help!

Thank you and please see below for the email I received this morning:

______________________________________________________________

Message for: ----------. Ref No: -------

contact@eos-solutions.uk.com

​

----------------

This email is exclusively intended for: -------------

EOS Reference No: ----------
Client Reference No: ----------

EOS Solutions UK Plc on behalf of Hertz (UK) Limited - Action Required

Dear -----
 
EOS Solutions have been asked to contact you by our Client, Hertz (UK) Limited, with regards to a personal matter we are dealing with on their behalf.

Please contact EOS Solutions UK plc either by return email or on 01925 816-626 quoting the reference number above as soon as possible so that we can discuss the matter further. 
 
Our opening hours are Monday to Friday from 8:30pm to 5pm.
We are closed on Bank Holidays

Kind Regards

EOS Solutions UK Plc 
T +044 (0)1925 816-626
contact@eos-solutions.uk.com • eos-solutions.com
 
 
EOS. Changing finances for the better.
EOS Solutions UK Plc - Lytham House - Kelvin Close - Warrington - WA3 7PB - United Kingdom
Managing Director: Anthony Jenks
Member of EOS Solutions UK Plc

Save a tree. Don‘t print this email unless it‘s really necessary.

This email may contain confidential and/or privileged information. 
If you are not the intended recipient or have received this email in error, please notify the sender immediately and destroy this email.

Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006)

EOS Solutions UK Plc  - Ground Floor - Lytham House - Kelvin Close - Warrington - WA3 7PB - T +44 (0)1925 816626
www.eos-solutions.uk.com
Board of Directors: A Jenks (Managing Director), K. Apter (Operations Director)
Registered in England No. 1070670
VAT Reg. No 446 6110 61
Member of Credit Services Association 

Silent9174

Sorry but Im also not sure if this discussion has been closed and whether I should start a new thread? 

Gr1pr

No, leave it on this one, it's part of the saga 

Ideally you want proof of the cancellation and pass to the people trying to bill you,  after checking the small print in the hire or lease agreement 

Please note that it was an invoice pcn from a private parking company that you received,  it was not a fine or a penalty from an authority,  so dont let them bamboozle you with incorrect legal words 

You might owe them the fee if they correctly worded it into the contract you signed,  otherwise you didn't agree to it because its probably not mentioned at all

Check, add proof , dispute if you have the solid ground