Amazon court case

Sarahspangles

Autumn2024 said:

@Aylesbury_Duck, thank you! posting on this thread is doing wonders for me in terms of getting it out of my system!

Okay in case it’s useful! There are actually names for people who won’t accept the reasonable outcome of a complaint or case, who keep trying to pursue the same issue or organisation in different ways. ‘Vexatious litigants’ get a kind of enjoyment out of wasting everyone’s time including their own. ‘Querulants’ don’t even enjoy the ride, so they’re more sad than bad, and sometimes they’re even a bit mad. Or end up that way.

Even if you’re right, and not getting something completely out of proportion, it’s still better to move on. At the end of the day, the best revenge is to live well.

mikb

eskbanker said:

lincroft1710 said:

The last line of the letter was always 

"I would apologise for the error and any inconvenience caused"

The inclusion of the word 'would' in that would wind me up if I was receiving one of those - the sentence works fine without it and putting it in introduces an connotation of qualification, e.g. "I would apologise if I thought we'd done anything wrong".

Absolutely.

"I'm sorry if you feel that our previous apology was not sincere". In other words, you are the problem, along with your feelings. Not us!

Also, "On this occasion, as a gesture of goodwill, we will ..." (goes on to state that they will do the thing that was the bare minimum in complying with consumer law ...) is not a gesture of goodwill but a firm gesture of two-fingers to the customer.

voluted

mikb said:

eskbanker said:

lincroft1710 said:

The last line of the letter was always 

"I would apologise for the error and any inconvenience caused"

The inclusion of the word 'would' in that would wind me up if I was receiving one of those - the sentence works fine without it and putting it in introduces an connotation of qualification, e.g. "I would apologise if I thought we'd done anything wrong".

Absolutely.

"I'm sorry if you feel that our previous apology was not sincere". In other words, you are the problem, along with your feelings. Not us!

Also, "On this occasion, as a gesture of goodwill, we will ..." (goes on to state that they will do the thing that was the bare minimum in complying with consumer law ...) is not a gesture of goodwill but a firm gesture of two-fingers to the customer.

The problem is, people would be even more upset if they just said what they're thinking.

"I'm sorry if you feel that our previous apology was not sincere" vs "I'm not in the least bit interested, nor do I get paid enough to care about your hurt fee-fees."

"On this occasion, as a gesture of goodwill, we will ..." vs "You're just getting annoying now. Here's a tenner. Stop bothering us."

Much as I'd love to speak my mind, the snowflakes wouldn't just melt, they'd instantly turn to steam.

PHK

Sarahspangles said:

Autumn2024 said:

@Aylesbury_Duck, thank you! posting on this thread is doing wonders for me in terms of getting it out of my system!

Okay in case it’s useful! There are actually names for people who won’t accept the reasonable outcome of a complaint or case, who keep trying to pursue the same issue or organisation in different ways. ‘Vexatious litigants’ get a kind of enjoyment out of wasting everyone’s time including their own. ‘Querulants’ don’t even enjoy the ride, so they’re more sad than bad, and sometimes they’re even a bit mad. Or end up that way.

Even if you’re right, and not getting something completely out of proportion, it’s still better to move on. At the end of the day, the best revenge is to live well.

Can I sue the OP for the upset and annoyance caused by the OP repeatedly refusing to quantify the loss they’ve claimed to have suffered? 

Thats not meant maliciously but OP if you want advice about a loss, you need to state what that loss is and how Amazon’s actions caused it. 

Murphybear

Autumn2024 said:

la531983 said:

How much are you willing to spend in order to even have a chance of getting that?

I haven't looked into it, but I have a heightened sense of justice, of which I am scared of myself. I wish i could just let it go, but I can't watch a big business getting away with things. In my dealings with them, I discovered some other ugly details of their practices, which Amazon should be ashamed of. 

My experience of Amazon has been the complete opposite.  As I live in a fairly rural area I do the majority of my non food shopping at Amazon. In many years and hundreds of purchases I have only had one problem which was the fault of the manufacturer, not Amazon.  A small electrical appliance had some problems.  Amazon sent me a replacement immediately.  The second one had the same problem so Amazon sent me a third AND refunded my money.  The third one was fine. 

That doesn’t sound like an organisation that is ashamed of its practices.  

cannugec5

I recently had a problem with an Amazon order. I’d ordered doggie dentalstix. The pack should have contained ten packs of seven.  But as it was an open and sticky taped box I was wary. There were only 9 packs of 7 in the box. I messaged Amazon and they immediately refunded the whole lot and said I didn’t need to return any. I was hoping for a refund of the one missing pack not the whole lot. I was really pleased - and so is my dog  

the_lunatic_is_in_my_head

Murphybear said:

My experience of Amazon has been the complete opposite.  As I live in a fairly rural area I do the majority of my non food shopping at Amazon. In many years and hundreds of purchases I have only had one problem which was the fault of the manufacturer, not Amazon.  A small electrical appliance had some problems.  Amazon sent me a replacement immediately.  The second one had the same problem so Amazon sent me a third AND refunded my money.  The third one was fine. 

That doesn’t sound like an organisation that is ashamed of its practices.  

cannugec5 said:

I recently had a problem with an Amazon order. I’d ordered doggie dentalstix. The pack should have contained ten packs of seven.  But as it was an open and sticky taped box I was wary. There were only 9 packs of 7 in the box. I messaged Amazon and they immediately refunded the whole lot and said I didn’t need to return any. I was hoping for a refund of the one missing pack not the whole lot. I was really pleased - and so is my dog  

These are just examples of big companies offering rubbish service and then handing out go away money, which as fickle consumers we are happy to accept. 

Would be better if they didn't sell rubbish that falls apart or packets with stuff missing to begin with by taking better care in where to source products and handling their inventory, but that's more expensive than handing out the odd refund. 

Autumn2024

PHK said:

Sarahspangles said:

Autumn2024 said:

@Aylesbury_Duck, thank you! posting on this thread is doing wonders for me in terms of getting it out of my system!

Okay in case it’s useful! There are actually names for people who won’t accept the reasonable outcome of a complaint or case, who keep trying to pursue the same issue or organisation in different ways. ‘Vexatious litigants’ get a kind of enjoyment out of wasting everyone’s time including their own. ‘Querulants’ don’t even enjoy the ride, so they’re more sad than bad, and sometimes they’re even a bit mad. Or end up that way.

Even if you’re right, and not getting something completely out of proportion, it’s still better to move on. At the end of the day, the best revenge is to live well.

Can I sue the OP for the upset and annoyance caused by the OP repeatedly refusing to quantify the loss they’ve claimed to have suffered? 

Thats not meant maliciously but OP if you want advice about a loss, you need to state what that loss is and how Amazon’s actions caused it. 

PHK, Yes, please go ahead and sue me! Do you just post for the sake of scoring points? If you bothered to read a thread before commenting it, you wouldn't waste your time typing your response. Why contribute If you have nothing constructive to add? I don't mind negative and critical responses, on the contrary - they help to look at things at a different angle. But why post if you didn't even take time to read the post? 

born_again

Autumn2024 said:

PHK said:

Sarahspangles said:

Autumn2024 said:

@Aylesbury_Duck, thank you! posting on this thread is doing wonders for me in terms of getting it out of my system!

Okay in case it’s useful! There are actually names for people who won’t accept the reasonable outcome of a complaint or case, who keep trying to pursue the same issue or organisation in different ways. ‘Vexatious litigants’ get a kind of enjoyment out of wasting everyone’s time including their own. ‘Querulants’ don’t even enjoy the ride, so they’re more sad than bad, and sometimes they’re even a bit mad. Or end up that way.

Even if you’re right, and not getting something completely out of proportion, it’s still better to move on. At the end of the day, the best revenge is to live well.

Can I sue the OP for the upset and annoyance caused by the OP repeatedly refusing to quantify the loss they’ve claimed to have suffered? 

Thats not meant maliciously but OP if you want advice about a loss, you need to state what that loss is and how Amazon’s actions caused it. 

PHK, Yes, please go ahead and sue me! Do you just post for the sake of scoring points? If you bothered to read a thread before commenting it, you wouldn't waste your time typing your response. Why contribute If you have nothing constructive to add? I don't mind negative and critical responses, on the contrary - they help to look at things at a different angle. But why post if you didn't even take time to read the post? 

You are missing the point @PHK is making.

If going to court you have to quantify any loss you are seeking redress for. Just plucking a figure out of thin air is never going to work. Judge would just throw that out.

TripleH

The loss suffered would be the difference between the amazon undelivered item and the replacement you found.

You would have needed to also show that you sought out a reasonably priced alternative as well.

Could a substitute have worked and why wasn't that chosen?

The above are all valid counter arguments to reduce your claim or argue you are being unreasonable by the opposing party.

What scenario are you after, how much time / effort / money are you prepared to allocate to achieve this outcome and what is the likelihood of your achieving that outcome (realistically)?

We fought for 3 years to get the snagging issues with our house sorted and whilst some have been done, others haven't (including the removal of a rotted mattress from the garden, looking story).

Are we right in wanting to get these items resolved? Yes.

Will they actually? No, sadly.

Sometimes being right isn't enough and you need to move on for your mental health.