Amazon court case

Autumn2024

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

Penguin_

What financial loss did you incur?

la531983

You took it to court and lost. I would safely say you have exhausted all options.

born_again

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

None, given court ruled against you.
Prime is not a guaranteed delivery service.

If you suffered a financial loss, that sounds like you could be a business?

Penguin_

born_again said:

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

None, given court ruled against you.
Prime is not a guaranteed delivery service.

If you suffered a financial loss, that sounds like you could be a business?

My thoughts exactly.

MattMattMattUK

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?

None in relation to the case, which is why the judge dismissed your case.

In terms of the court case, if you wanted to throw tens of thousands of pounds away you could try appealing, if you wanted to throw hundreds of thousands away you could keep appealing all the way up the legal chain. 

Sarahspangles

Give yourself the right to move on.

user1977

born_again said:

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

If you suffered a financial loss, that sounds like you could be a business?

And whether or not you are, I fully expect Amazon's terms exclude any consequential losses (if there were any entitlement to those in the first place).

Autumn2024

Penguin_ said:

What financial loss did you incur?

Cost of replacement at a higher cost, cost of shipment that I had to arrange as an alternative (had it arrive on time I would not have to ship it), loss of earnings due to time off to wait for the re-delivery. 

Autumn2024

born_again said:

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

None, given court ruled against you.
Prime is not a guaranteed delivery service.

If you suffered a financial loss, that sounds like you could be a business?

born_again said:

Autumn2024 said:

Hi, 

I am a newbie here and would appreciate advice from consumer rights experts. 

Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was placed. I filed a money claim court case as I suffered a financial loss as a result but Amazon argued that the refund resolved the issue. My contention was that the Prime Premium delivery was chosen because timely receipt was crucial. The refund, issued after three failed deliveries and over 30 emails, letters, and messages, caused me financial loss and constituted a breach of contract.

It took two years to reach a hearing, but the judge dismissed my case. What are my rights in this situation?
 

None, given court ruled against you.
Prime is not a guaranteed delivery service.

If you suffered a financial loss, that sounds like you could be a business?

No, I am a private individual, not a busiess. 

Ayr_Rage

How did you suffer a financial loss as a private buyer?