Tesco Customer Services e-mail address

schiff

Anyone know one? Very deaf and can't get the hang of Relay. Otherwise getting a visit from a helper or sending a letter.
TIA

born_again

If you are wanting to do something in relation to your account then any email is a waste of time & why they do not have one. As there is no way of verifying a customer.

Can be the same with a letter. As they would need to speak to you to go through security. Which as you point out is your issue.

Brie

does this still work??  it did 4 years back!

customer.service@tesco.com

carly

Does their whatsapp messaging service still work? I used it to great effect several times earlier this year.   0800 917 7403. 

ManyWays

Messaging through the banking app is often the best way. Make the point that you are deaf and need to communicate in writing.

UKX69

schiff said:

Anyone know one? Very deaf and can't get the hang of Relay. Otherwise getting a visit from a helper or sending a letter.
TIA

Schiff has hit it on the head! My major gripe. Being profoundly deaf myself, I find that I cannot contact companies as many have removed their email addresses from their websites. Like schiff, I do not want to go down the road of 3rd party apps. I have started to complain to banks about this and hope to start a thread on it.

eskbanker

DasTechniker said:

schiff said:

Anyone know one? Very deaf and can't get the hang of Relay. Otherwise getting a visit from a helper or sending a letter.
TIA

Schiff has hit it on the head! My major gripe. Being profoundly deaf myself, I find that I cannot contact companies as many have removed their email addresses from their websites. Like schiff, I do not want to go down the road of 3rd party apps. I have started to complain to banks about this and hope to start a thread on it.

But standard email isn't secure enough for account-specific dialogue within the context of financial services, so the direction of travel is very much away from that and towards other channels - obviously there are still accessibility requirements so alternatives must be provided but the days of email being used universally for genuinely confidential matters are numbered....

55ryan

DasTechniker said:

schiff said:

Anyone know one? Very deaf and can't get the hang of Relay. Otherwise getting a visit from a helper or sending a letter.
TIA

Schiff has hit it on the head! My major gripe. Being profoundly deaf myself, I find that I cannot contact companies as many have removed their email addresses from their websites. Like schiff, I do not want to go down the road of 3rd party apps. I have started to complain to banks about this and hope to start a thread on it.

I'm going to answer this one having worked in larger companies who removed their email addresses.

The fact is, having an email address does not work in larger companies. An email sent to an address that has to be forwarded on and answered by different departments is time consuming and doesn't give the customer an immediate answer usually. In the meantime, the impatient customer emails again complaining. It goes round in circles. The amount of printouts we had was ridiculous. Some might say, why not have an email address for deaf people. The problem is that forums like this would then be putting that email address around and all and sundry would be using it.

I've been there and done it several times in different companies who were overwhelmed with emails. Companies that already had email addresses dropped them, another one introduced one. All were a nightmare. The team I took over in one job had over 5000 emails outstanding. That wasn't uncommon in my experience or those I knew in business.    

I'm all for AI bots who can answer, to a degree, the questions a customer has. Email addresses have had their day in large businesses. It is impractical and bad for business and the customer. I have every sympathy for you, but email addresses are not the go to place in larger corporations. Smaller companies aren't much better in my personal experience.  

  

schiff

Brie said:

does this still work??  it did 4 years back!

customer.service@tesco.com

I sent a tester which wasn't immediately marked 'not sent', so I was hopeful. Then got a reply 'this address is not monitored etc etc'. But thanks anyway.

UKX69

55ryan said:

DasTechniker said:

schiff said:

Anyone know one? Very deaf and can't get the hang of Relay. Otherwise getting a visit from a helper or sending a letter.
TIA

Schiff has hit it on the head! My major gripe. Being profoundly deaf myself, I find that I cannot contact companies as many have removed their email addresses from their websites. Like schiff, I do not want to go down the road of 3rd party apps. I have started to complain to banks about this and hope to start a thread on it.

I'm going to answer this one having worked in larger companies who removed their email addresses.

The fact is, having an email address does not work in larger companies. An email sent to an address that has to be forwarded on and answered by different departments is time consuming and doesn't give the customer an immediate answer usually. In the meantime, the impatient customer emails again complaining. It goes round in circles. The amount of printouts we had was ridiculous. Some might say, why not have an email address for deaf people. The problem is that forums like this would then be putting that email address around and all and sundry would be using it.

I've been there and done it several times in different companies who were overwhelmed with emails. Companies that already had email addresses dropped them, another one introduced one. All were a nightmare. The team I took over in one job had over 5000 emails outstanding. That wasn't uncommon in my experience or those I knew in business.    

I'm all for AI bots who can answer, to a degree, the questions a customer has. Email addresses have had their day in large businesses. It is impractical and bad for business and the customer. I have every sympathy for you, but email addresses are not the go to place in larger corporations. Smaller companies aren't much better in my personal experience.  

55ryan, many thanks for your reply.

You’ve raised many valid points. I suppose one of the main ones is as you say, the impatience of customers expecting a quick if not instant reply. Something we have grown accustomed to with messaging. I do recognise that many companies do not have the time or indeed the staff to handle general emails and as you suggest, AI bots may be the way forward. I did write to a few companies bemoaning the lack of email addresses for disadvantaged customers and the only one to actually do anything was my bank NatWest. They supplied me with an address “Only for general and not sensitive communication”.  The one reply that sticks in my mind was from a well known building society that went: “Sorry to hear of your difficulties communicating with organisations. We do not have any addresses that we can supply you with. If you need to get in touch, please phone…….”. It says it all!

cheers.

SacredStephan

The CEO is Ken Murphy. Try guessing his email address.