Mandatory refund of up to £85k for APP fraud

mikedaveross

There should be safety nets there to catch individual special circumstances, but we now live in a blame culture where no personal responsibility is being taken & its always someone elses fault.

I walked out in in the road in front of a car because I wasnt paying attention/on my phone & its the drivers fault.

I got fat eating junk/not exercising & its McDonald's fault.

I decided to ignore warnings & common sense & decided of my own free will to transfer my own money to someone else, but its not my fault & want someone else to take responsibility & give me my money back.

The worst is when people are greedy & fall for a 'too good to be true' offer & then play the victim when it doesnt come off.

This does sound like a scammers dream though. I can see it being spun as the 'victim' is somehow protected if the 'get rich quick' scheme doesnt come through.

If you are sending £85k to someone randomly, I think maybe you are part of the problem. This isnt resolving any issue.

GeoffTF

mikedaveross said:

I decided to ignore warnings & common sense & decided of my own free will to transfer my own money to someone else, but its not my fault & want someone else to take responsibility & give me my money back.

The press agrees with you 100%:

https://www.thisismoney.co.uk/money/article-13935179/Only-four-major-banks-building-societies-promise-cover-100-lost-fraud-new-banking-rules-introduced-week.html

LIPTWITCHER666

Hi all, Do we have any idea how far back we can make a claim for? I was scammed back in 2019. Reported it to the bank back then, was contacted by the action fraud team but nothing came of it

Thanks

Nasqueron

LIPTWITCHER666 said:

Hi all, Do we have any idea how far back we can make a claim for? I was scammed back in 2019. Reported it to the bank back then, was contacted by the action fraud team but nothing came of it

Thanks

This is not a retrospective thing where you can claim back money, you would have needed to lodge a case back then, beyond action fraud

MeteredOut

Nasqueron said:

LIPTWITCHER666 said:

Hi all, Do we have any idea how far back we can make a claim for? I was scammed back in 2019. Reported it to the bank back then, was contacted by the action fraud team but nothing came of it

Thanks

This is not a retrospective thing where you can claim back money, you would have needed to lodge a case back then, beyond action fraud

...and fraud prior to 7/10 does not have to dealt with in compliance with the new mandatory refund rules.

eskbanker

GeoffTF said:

mikedaveross said:

I decided to ignore warnings & common sense & decided of my own free will to transfer my own money to someone else, but its not my fault & want someone else to take responsibility & give me my money back.

The press agrees with you 100%:

https://www.thisismoney.co.uk/money/article-13935179/Only-four-major-banks-building-societies-promise-cover-100-lost-fraud-new-banking-rules-introduced-week.html

Despite being a Daily Heil piece, it doesn't seem to get on the soapbox about personal responsibility and just concentrates on the £100 excess and £85K limit in a relatively factual manner?

MysticalLady

Hi, Think it's good policy but feel there is more that can be done for vulnerable people. I had a celebrity romance scammer who was extremely clever. Not only did I believe but friends did. I was persuaded to send money in cash to a Cardiff address - total amount just under £50,000 in cash. After months of fighting with social services, banks taking control of my money,( they can do that legally ) being forced throughout covid to physically go to the bank and having to ask for permission to take money out of my account for shopping as I still use cash all while struggling with my health. I had to ask for help to get to the banks as I couldnt drive at the time. I now have it on my accounts that Im at risk which does help me stay safe. Having strokes does leave your ability to discern others and their trustworthiness, I was in my late 60's and not stupid but obviously gullible and thats what they play on. The police were involved and the whole case has been sent to the fraud department. I doubt if I will ever see that money again because it was sent as cash. So it has been financially crippling as that money was my inheritance so doubly hurtful.  I certainly feel that more could be done to stop this happening to others. Not only is it emotionally crippling but financially too.  I'm unsure what can be put in place other than strickter security from the social media companies especially celebrity sites, more investigations. I hope no-one else goes through what I endured to the point it has had a massive impact on my health. All I will say on a positive note, I'm alive, still breathing and grateful for my friends getting me through.  Thank you for letting me tell this story

eskbanker

MysticalLady said:

I was persuaded to send money in cash to a Cardiff address - total amount just under £50,000 in cash.

[...]

I doubt if I will ever see that money again because it was sent as cash.

You literally withdrew £50K in cash from your bank(s) without meaningful challenge?  Over how many transactions?

Even if you normally use cash for shopping, etc, I'd have thought that the bank(s) should have queried what was going on, but were you coached into giving plausible explanations?

Chiles

My apologies if this has already been answered but, is there a time limit on when the scam happened ie. could I claim for a scam in 2020 during covid?

MeteredOut

Chiles said:

My apologies if this has already been answered but, is there a time limit on when the scam happened ie. could I claim for a scam in 2020 during covid?

The new mandatory rules are only for new scams from 7th October, so it depends on your bank and what rules they had in place prior to that. Many of the the traditional banks were signed up to the voluntary code, but i suspect 4 years is leaving it too long now.