Login Confusion

MSE_ForumTeam5

HI @Inforapennyinforapound - yes as you say you can read all of MSE's content without an account. 

There's a bit of info here about what an account lets you do, particularly with the app: https://www.moneysavingexpert.com/site/the-moneysavingexpert-app/#0151228962 

It also lets you 'save' certain articles or guides via the app to read later, perhaps on a bigger screen device etc, or just for easy reference on any device.

The MSE account is also now integrated with the Cheap Energy Club and Credit Club, the idea being to make things less fragmented between different bits of MSE than they have been in the past.

Arthurian

When I search for moneysavingexpert.com on my iPhone now, I get a pop-up screen which tells me I have to login. This is very annoying, since I know I can eventually reach the site via several other clicks, without having to login.  I just want to read the website.  Why is it now guarded by the pop-up screen?  Even worse, why can't I use the username or email and password I have for the forum? From my point of view this is the opposite of seamless and makes life more difficult.

MSE_James

Hi @Arthurian - sorry to hear that. I'm not totally sure what type of pop-up you're referring to - would you be able to share a screenshot?   It's not absolutely clear from what you say whether this is something from MSE's side, or your device / browser is trying to be 'helpful' by prompting you to log in. 

Arthurian

MSE_James said:

Hi @Arthurian - sorry to hear that. I'm not totally sure what type of pop-up you're referring to - would you be able to share a screenshot?   It's not absolutely clear from what you say whether this is something from MSE's side, or your device / browser is trying to be 'helpful' by prompting you to log in. 

Perhaps it was my phone trying to be helpful, but the problem has now disappeared.  I search for moneysavingexpert.com, and I can access the website without having the pop-up screen and without having to log in.  Thanks.

klemlao

I am completely confused by your changes. I have a club login and a forum login. The forum login seems to work now that I have confirmed my email address although that option was not on the page that said I needed to do it and having trawled a number of pages I'm not even sure where that was when I found it. The club one wouldn't work. Initially I got the 'there have been changes' and I must use my password to log into the Energy club (which I have not joined - yet - at least I don't think so). I'm not even sure just how many 'clubs'/sections etc you have or which I am a member of. Your overall website is not intuitive and not user friendly. Just how am I supposed to find out where I stand? It is another case of 'inside looking out'. You're on the inside with all the clues and info in front of you, we're on the outside trying to stare through a small window to see what's on your desk. What am I supposed to do?

MSE_Stephen

Hi @klemlao

We're aware it can be a bit confusing!

MSE_James already outlined the reasons, and how MSE are moving towards fixing things

 As it says on the Login Page...

Already set up an account for Credit Club, Cheap Energy Club or the App? You can use those details to login here, too. The Forum still has separate login for now. 

You can find details of how to contact for help with a specific club or feature on this page: 
https://www.moneysavingexpert.com/site/site-contacts/