Are these deadlines/statutes correct?

acarter1970

Confused. The CAA website states the following, so surely non-compliance with UK261 would mean I can approach them?

"Consumer enforcement The CAA can take action against businesses that violate consumer law or passenger rights legislation. The CAA can seek undertakings from businesses to comply with the law, and if they don't, the CAA can request an Enforcement Order from the court. "

mdann52

acarter1970 said:

Confused. The CAA website states the following, so surely non-compliance with UK261 would mean I can approach them?

"Consumer enforcement The CAA can take action against businesses that violate consumer law or passenger rights legislation. The CAA can seek undertakings from businesses to comply with the law, and if they don't, the CAA can request an Enforcement Order from the court. "

You can approach them, but the CAA are not compelled to instruct or enforce airlines paying compensation under UK261/EU261, as per Ruijssenaars v Staatssecretaris van Infrastructuur en Milieu.

The CAA only take enforcement action against airlines where non-compliance is widespread, and even then won't order compensation to be paid to individual passengers.

The only time it's really worth bothering to approach the CAA is where there is no available ADR provider. CEDR will give you a decision binding on the airline, the CAA won't