Are these deadlines/statutes correct?

acarter1970

Lost bag claim UK to Spain, as per Montreal convention, 2 years

Claim for accommodation and food and alternative flights because of abandonment during last years air traffic control mess (Switzerland to UK, had to fly via Spain instead, 3 nights hotel, etc) - ??? how long? And is it UK261 or some other law?

Mark_d

What you're claiming for	Deadline for claiming
Damaged luggage	7 days after getting your luggage
Missing or damaged contents	7 days after getting your luggage
Delayed or missing luggage	21 days after the flight
Lost luggage - it’s officially lost after 21 days	As soon as possible after it’s officially lost

Food/accommodation should be sorted out by the airline at the time of the disruption.  I don't think you can do whatever you like and expect the airline to pick up the bill

acarter1970

Mark_d said:

What you're claiming for	Deadline for claiming
Damaged luggage	7 days after getting your luggage
Missing or damaged contents	7 days after getting your luggage
Delayed or missing luggage	21 days after the flight
Lost luggage - it’s officially lost after 21 days	As soon as possible after it’s officially lost

Food/accommodation should be sorted out by the airline at the time of the disruption.  I don't think you can do whatever you like and expect the airline to pick up the bill

It was basically bedlam in the airport and everyone was in the same boat, having to fend for themselves. We basically did what everyone else was doing - sort ourselves out.

eskbanker

I can see why an airline might have issues with reimbursing a self-booked three day diversion to Spain, but that's not to say that a case can't be made that it was the most reasonable option - which airlines are involved in both of your claims?

acarter1970

I'm really only trying to find out which piece of legislation covers that right, and whether there is a deadline for claiming such...

eskbanker

The identity of the airline affects which legislation applies....

acarter1970

British Airways

eskbanker

acarter1970 said:

British Airways

...in which case, yes, it is the UK261 regulations that apply.

These oblige the airline to offer passengers rebooking or a refund, but it's not unheard of for passengers to make their own arrangements if unable to make contact with the airline (or dissatisfied with presented alternatives) and submit a reimbursement claim thereafter - however, as the regulations don't cater for that scenario, there's no timescale specified for settlement.

Re-routing in accordance with Article 8 of Regulation (EU) 261/2004 explains the CAA's view of how it should work, based on the EU regulations, which are practically identical to the UK variant.

If there's been no meaningful response to your claim within eight weeks, you can escalate to BA's nominated ADR provider, CEDR, for adjudication, or you could take your chances with small claims.

acarter1970

eskbanker said:

acarter1970 said:

British Airways

...in which case, yes, it is the UK261 regulations that apply.

These oblige the airline to offer passengers rebooking or a refund, but it's not unheard of for passengers to make their own arrangements if unable to make contact with the airline (or dissatisfied with presented alternatives) and submit a reimbursement claim thereafter - however, as the regulations don't cater for that scenario, there's no timescale specified for settlement.

Re-routing in accordance with Article 8 of Regulation (EU) 261/2004 explains the CAA's view of how it should work, based on the EU regulations, which are practically identical to the UK variant.

If there's been no meaningful response to your claim within eight weeks, you can escalate to BA's nominated ADR provider, CEDR, for adjudication, or you could take your chances with small claims.

Thank you.

acarter1970

Can anyone tell me, as BA are refusing to budge, indeed they are being downright rude, can the Civil Aviation Authority look into this now?

mdann52

acarter1970 said:

Can anyone tell me, as BA are refusing to budge, indeed they are being downright rude, can the Civil Aviation Authority look into this now?

The CAA have no enforcement powers when it comes to Uk261.

CEDR are your best bet, who provide ADR services to BA.