Can someone keep a mattress wrongly delivered to them?

born_again

What makes you think someone else has got the mattress & it is not sat in delivery co's warehouse, given the cancelation notice?
As it makes no sense to delivery to a 3rd party & then send a cancelation msg to you. 🤷‍♀️

tezzasmif

born_again said:

What makes you think someone else has got the mattress & it is not sat in delivery co's warehouse, given the cancelation notice?
As it makes no sense to delivery to a 3rd party & then send a cancelation msg to you. 🤷‍♀️

Because Woolroom initially said the wrong mattress had been sent out for me then yesterday said customers had called them saying they had received the wrong mattress 

LightFlare

Unsolicited goods generally are considered differently to an ordering/delivery error.

Neither allow you to automatically just keep the goods (immediately)

sheramber

Assuming they know who the mattress was delivered to it will take time to sort it out. 

If there is not another one available you will just have tto wait until they do or request a refund.

Okell

tezzasmif said:

born_again said:

What makes you think someone else has got the mattress & it is not sat in delivery co's warehouse, given the cancelation notice?
As it makes no sense to delivery to a 3rd party & then send a cancelation msg to you. 🤷‍♀️

Because Woolroom initially said the wrong mattress had been sent out for me then yesterday said customers had called them saying they had received the wrong mattress 

So they have been in touch with you - you say they spoke to you yesterday - and they know who has it because that person has contacted them.

So what did they say when you asked them what would happen?  Are they going to recover the wrongly delivered mattress and return it to you, or are they going to refund you?  What did they say when you asked them?

elsien

Originally  you implied with your title that the person it had gone to wasn’t wanting to give it back;  now you’re saying that that they have indeed contacted the retailer to say they’ve got the wrong thing. Sounds like they are trying to sort things out.

So we’re back to being patient again. 

born_again

tezzasmif said:

born_again said:

What makes you think someone else has got the mattress & it is not sat in delivery co's warehouse, given the cancelation notice?
As it makes no sense to delivery to a 3rd party & then send a cancelation msg to you. 🤷‍♀️

Because Woolroom initially said the wrong mattress had been sent out for me then yesterday said customers had called them saying they had received the wrong mattress 

Not exactly what you said in the OP.🤷‍♀️

tezzasmif

To clarify- Woolroom have not been clear. So my original post is querying my worry that someone has my mattress and wants to keep it. I did not say a customer has contacted Woolroom specifically saying they have been sent the mattress meant for me. I have only said when chased Woolroom admitted customers had phoned complaining they had the wrong mattress.Woolroom had to be chased daily to get any info and on the last call I'm none the wiser as to what's happening. They also don't know if Rhenus mixed up mattress sent from other companies.
So essentially I have asked here- IF a customer wants to keep goods they didn't order but have received can they do this? 

tezzasmif

elsien said:

Originally  you implied with your title that the person it had gone to wasn’t wanting to give it back;  now you’re saying that that they have indeed contacted the retailer to say they’ve got the wrong thing. Sounds like they are trying to sort things out.

So we’re back to being patient again. 

I wasn't implying I knew where the mattress is, I'm worried about the possibility someone who has received it might want to keep it. Unfortunately for me the delivery company aren't responding to whatsapp msgs so I don't know where the mattress is. And by the sounds of it neither Rhenus nor the Woolroom know either. It's a clearance one off marked mattress so if I can't receive that exact mattress I don't get a mattress and I'm extremely disappointed as at full price it was way out of my price league. I have searched their website for almost a year hoping a clearance mattress would come up so was really happy to find this one.

MattMattMattUK

tezzasmif said:

elsien said:

Originally  you implied with your title that the person it had gone to wasn’t wanting to give it back;  now you’re saying that that they have indeed contacted the retailer to say they’ve got the wrong thing. Sounds like they are trying to sort things out.

So we’re back to being patient again. 

I wasn't implying I knew where the mattress is, I'm worried about the possibility someone who has received it might want to keep it. Unfortunately for me the delivery company aren't responding to whatsapp msgs so I don't know where the mattress is. And by the sounds of it neither Rhenus nor the Woolroom know either. 

That you do not know where it is is largely irrelevant, it is not yours to find and is not legally yours either, as it was never delivered it remains the property of the retailer and is their problem.

tezzasmif said:
It's a clearance one off marked mattress so if I can't receive that exact mattress I don't get a mattress and I'm extremely disappointed as at full price it was way out of my price league. I have searched their website for almost a year hoping a clearance mattress would come up so was really happy to find this one.

It is unfortunate but it is what it is, you can either keep expending time on it and get nowhere, or you can accept it and stop wasting your own time.