Can someone keep a mattress wrongly delivered to them?

tezzasmif

I bought a clearance mattress from Woolroom on credit. It was out for delivery on Tuesday. Tracking showed driver had been at drop 16 of 17 so was 1 drop away. After the exact time of drop passed I got a text to say delivery cancelled. Its taken til today Friday after numerous attempts to find out what id going on to be told Rhenus the delivery company labelled mattresses wrong. Woolroom don't even know if Rhenus mixed up mattresses across different companies?!
Now I'm left wondering if someone has my mattress (someone clearly has) and have decided they're keeping it are they allowed to do that?
Please advise 

powerful_Rogue

tezzasmif said:

I bought a clearance mattress from Woolroom on credit. It was out for delivery on Tuesday. Tracking showed driver had been at drop 16 of 17 so was 1 drop away. After the exact time of drop passed I got a text to say delivery cancelled. Its taken til today Friday after numerous attempts to find out what id going on to be told Rhenus the delivery company labelled mattresses wrong. Woolroom don't even know if Rhenus mixed up mattresses across different companies?!
Now I'm left wondering if someone has my mattress (someone clearly has) and have decided they're keeping it are they allowed to do that?
Please advise 

Of course they can't.

So what have Woolroom said as the remedy?

voluted

Whether they can keep it or not is irrelevant.

What is relevant is you don't have a mattress you paid for, so you need to focus on getting that resolved. What happened to the other mattress isn't your problem.

GrumpyDil

Assuming that the company you purchased from organised the delivery that's not really your problem (although the simple answer is no). 

However, the seller does need to arrange to send a new item out. 

sheramber

If Woolroom cancelled delivery then they are aware you did not receive your item and should be taking steps to fulfill your order.

Whoi has or hasn't got  the mattress is not your concern, that is between the mattress company and the delivery company

tezzasmif

Thanks everyone. What I'm hung up on is that the mattress is clearance so essentially a one-off and worried someone has it who doesn't have to return it and Woolroom might just say they can't fulfill the order.
I couldn't get straight answer from Woolroom and kept chasing until today they rang me back saying the delivery company have messed up royally. They didn't confirm I'll even get the mattress. So no remedy 

elsien

tezzasmif said:

Thanks everyone. What I'm hung up on is that the mattress is clearance so essentially a one-off and worried someone has it who doesn't have to return it and Woolroom might just say they can't fulfill the order.
I couldn't get straight answer from Woolroom and kept chasing until today they rang me back saying the delivery company have messed up royally. They didn't confirm I'll even get the mattress. So no remedy 

There is a difference between people are allowed to do, and happens in practice. The delivery company is not going to be hammering on the door, demanding the mattress back. The police are not going to be interested.
 I completely understand what you’re saying about losing the clearance offer, but all the seller has to do is give you a refund so that you are back in the position you were in before the purchase. 

Flugelhorn

people at other end probably wondering why no-one is coming to pick up this mattress which is clogging up the hallway 

tezzasmif

Thanks all so basically the delivery company aren't likely to go and collect the mattresses delivered to wrong houses so Woolroom not letting me know what's going on is most likely them evading the issue and avoiding refunding my deposit?

elsien

No, it’s them taking time to check properly what’s happened, confirm with the delivery company, and maybe check if they do have a replacement. 

The mattress may have been dumped outside the house of someone honest who is trying to work out how to return it.

It’s been less than a week  so not having had your refund yet is not a sign that they are trying to diddle you. You need to be a little more patient. 

Flugelhorn

elsien said:

No, it’s them taking time to check properly what’s happened, confirm with the delivery company, and maybe check if they do have a replacement. It’s been less than a week  so not having had your refund yet is not a sign that they are trying to diddle you. 

agree - give them time.

I had a problem with an elusive cooker hood that got lost in the delivery system (not ordered by me but the kitchen company to replace one that had arrived damaged) - the computer tracking system just was haywire and no-one could find it - took well over a week for the supplier / courier etc to sort it out