How to prevent a scam sufferd by O2 mobile customers

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Below are extracts from Guardian Money’s consumer champion Miles Brignall

 

Last month, I featured the case of an O2 mobile customer who had been sent a £150 bill for a call the company claimed was the result of a 50-minute call he had made to Armenia at 5am...several more readers and O2 customers have since contacted us to say they, too, had had the same problem. And all seem convinced that they did not make the call.

 

I sent two of the cases to O2. In each one it has now refunded the £150 they were both charged. It maintains both calls were made.

 

I would urge all O2 customers to log into their account and set a bill cap at £0, or a low sum appropriate to the number of international or chargeable calls they make. This will stop this scam in its tracks.