Jet2 refusing flight delay compensation June 2024

eskbanker

Fig12 said:

The AESA site isn't easy to understand or navigate. But I think I have understood you have to register for E identification as a foreigner. How did you do that please I am in the application and UK isn't even listed as a country when it asks for passport issuer ?

For the benefit of anyone reading this thread in similar circumstances and finding that they can't enter 'UK' as a country, I clarified this on this poster's other thread:

https://forums.moneysavingexpert.com/discussion/6595190/aesa-jet-2-appeal-for-cancelled-flight

Susiediy

Just an update. 9 months on from submitting my claim to AESA I’m still waiting for a decision. I’ve tried emailing them to ask for an update on progress but the only reply I received gave me a phone number to ring. I rang the number (a Madrid number) but there is no option to choose a different language and unless you are fluent in Spanish is impossible to understand or get through to the correct department. Since it’s now a year since our flight delay I think I now have no option but to go to a claims company.  If AESA are going to allow jet2 to use them for arbitration, in my opinion they should have an English speaking helpline to deal with queries.

eskbanker

Susiediy said:

If AESA are going to allow jet2 to use them for arbitration, in my opinion they should have an English speaking helpline to deal with queries.

I think you may be misunderstanding the roles here - AESA are the Spanish aviation regulator so don't "allow" airlines to "use" them for arbitration but impose such conditions on them (not dissimilarly to what the CAA does in the UK)!  And while many Brits seem to expect foreign organisations to employ English speakers, there really is no such entitlement....

Susiediy

IMO a UK registered company shouldn’t be allowed to use a foreign arbitration service. They should have to use a UK or English speaking service. It is Jet2’s way of ensuring that no one can challenge their decision on whether or not their rejection of claims is valid or not. AESA have now started looking at my claim, one year later, and have sent a letter, in technical legal Spanish, requesting further documents. I have returned scans of those but now I’m back in a waiting loop. Lesson learnt for future disputes is, don’t bother with AESA, go straight to the small claims court or Bottonline. It’s not worth the hassle or long wait to deal with AESA. 

bagand96

Susiediy said:

IMO a UK registered company shouldn’t be allowed to use a foreign arbitration service. They should have to use a UK or English speaking service. It is Jet2’s way of ensuring that no one can challenge their decision on whether or not their rejection of claims is valid or not. AESA have now started looking at my claim, one year later, and have sent a letter, in technical legal Spanish, requesting further documents. I have returned scans of those but now I’m back in a waiting loop. Lesson learnt for future disputes is, don’t bother with AESA, go straight to the small claims court or Bottonline. It’s not worth the hassle or long wait to deal with AESA. 

But by the same logic would you exclude the many foreign airlines from using UK based English speaking ADR services? Which I'm sure many UK based passengers find very useful?

You're not forced to use ADR, as you say you have other options that are UK based and English speaking.