Builder not providing contact details

nxdmsandkaskdjaqd

We purchase a new build bungalow 12 weeks ago from a 2 men builder (limited company).  The transaction was painful and at one stage we walked, but they made promises on the issues which in general were fulfilled. Till now the estate agent has been fielding all enquires, but the builders have now fallen out with him, as a result of questions being asked by us and the builders not responding.

We have asked for the contact details  of the builders via our solicitor, but the reply came back that he is not authorised to release these details.  The estate agent has also been told not to release their contact details.

I feel that we have upset the builder with our enquires (warranties for items in the house, ie gates, heating, white products, showers, etc).

Is there any legal precedence on the builder providing contact details?

I have yet to have a detailed conversation with my solicitor on my rights and a way forward.  Therefore just looking for opinions from others in the know.

Hoenir

Are you still in the process of purchasing the property? 

propertyrental

what name address was on the TR1 or TP1 (land registry transfer)?

What name was on the contract?

Did you get a new build NHBS warranty?

What address is given at Companies House for the Ltd company?

tacpot12

The time to get contact details, including home addresses, is before the contract is signed. You should have also established what warranty you were getting on the home, its mechanical parts,and the white goods. The solicito would normally enquire about a building warranty, but may not be on the ball about the other items. Whether or not this is their fault is something that might need input from the Legal Ombudsman. 

A reputable builder would have a process in place to handover the warranties and all the other information that the home owner might want, but this builder may not have such a process; indeed you may be the first customer who has ever asked them for these items!

They've got your money now, so I expect it will be very hard work to get them to provide anything further to you. If it were me, I would probably give up and just hope that nothing goes wrong. Even without a warranty, there is likely to be no realproblem getting anything fixed, it will just cost you a bit more. You should make notes now make, model and serial number of everything that has a serial number in the house, before these wear off or become to hard to read. You might try getting the warranties transferred to you, but I would expect most warranties (even if they are transferable) will not be transferred to you as you can't prove you have bought these items, just the house that they are in. 

nxdmsandkaskdjaqd

Hoenir said:

Are you still in the process of purchasing the property? 

we moved in 12 weeks ago

nxdmsandkaskdjaqd

propertyrental said:

what name address was on the TR1 or TP1 (land registry transfer)?

What name was on the contract?

Did you get a new build NHBS warranty?

What address is given at Companies House for the Ltd company?

The builders are listed on the land docs, the contract and companies house, but just an address.
Yes there is structual warranty.

BonaDea

The registered addresses of their company/companies will be at Companies House, so if you think it is worth pursuing them, you could try writing to them or have your solicitor write to them.

nxdmsandkaskdjaqd

BonaDea said:

The registered addresses of their company/companies will be at Companies House, so if you think it is worth pursuing them, you could try writing to them or have your solicitor write to them.

Just written a letter to their registered address, which I will post as recorded.

nxdmsandkaskdjaqd

tacpot12 said:

The time to get contact details, including home addresses, is before the contract is signed. You should have also established what warranty you were getting on the home, its mechanical parts,and the white goods. The solicito would normally enquire about a building warranty, but may not be on the ball about the other items. Whether or not this is their fault is something that might need input from the Legal Ombudsman. 

A reputable builder would have a process in place to handover the warranties and all the other information that the home owner might want, but this builder may not have such a process; indeed you may be the first customer who has ever asked them for these items!

They've got your money now, so I expect it will be very hard work to get them to provide anything further to you. If it were me, I would probably give up and just hope that nothing goes wrong. Even without a warranty, there is likely to be no realproblem getting anything fixed, it will just cost you a bit more. You should make notes now make, model and serial number of everything that has a serial number in the house, before these wear off or become to hard to read. You might try getting the warranties transferred to you, but I would expect most warranties (even if they are transferable) will not be transferred to you as you can't prove you have bought these items, just the house that they are in. 

You raise a valid point, put it behind you and move on, and hope nothing goes wrong.  We tried to get all the documents on the house, build specs, certificates, air test, roofing, drainage, etc but other minor things like taps/bathrooms, electric garage doors, etc were not forthcoming.

user1977

nxdmsandkaskdjaqd said:

our enquiries (warranties for items in the house, ie gates, heating, white products, showers, etc).

Are these items which they were contractually required to provide at completion?

nxdmsandkaskdjaqd

user1977 said:

nxdmsandkaskdjaqd said:

our enquiries (warranties for items in the house, ie gates, heating, white products, showers, etc).

Are these items which they were contractually required to provide at completion?

No they did not form part of the contract