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Builder not providing contact details

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  • sheramber
    sheramber Posts: 22,413 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    A builder is not going to interested in  taking a phone call when he is working.

    He probably doesn’t want to be bothered about work at home. 

    He probably considers enquiries should be through his solicitor. 
  • user1977
    user1977 Posts: 17,764 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    edited 3 September 2024 at 11:13PM
    user1977 said:

    our enquiries (warranties for items in the house, ie gates, heating, white products, showers, etc).

    Are these items which they were contractually required to provide at completion?
    No they did not form part of the contract
    Then it's too late to be asking for them. The time to get this stuff nailed down was when you were negotiating the contract. They don't need to have a chat with you about it now.
  • eddddy
    eddddy Posts: 17,972 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    If you completed 12 weeks ago, your solicitor's work and the estate agent's work probably also finished 12 weeks ago.

    So they aren't really required to help you with this, so they might be just fobbing you off.


    Similarly, the builder isn't required to help you with warranties for items in the house, unless the contract says they must.


    sheramber said:

    He probably considers enquiries should be through his solicitor. 

    It sounds like the sale is completed, so the builder's solicitor will probably want to be paid for dealing with any further enquiries.

    The builders may not be keen to pay their solicitors hundreds of pounds per hour to deal with enquiries about fridge warranties, etc. So the builders might have told their solicitors not to deal with any more enquiries.

  • Hoenir
    Hoenir Posts: 7,736 Forumite
    1,000 Posts First Anniversary Name Dropper
    edited 4 September 2024 at 12:01AM
    Why weren't these "matters" addressed before completion? 
  • If OP has address then phone number can be found via directory enquiries; then email address if have phone number.  However this may not work if the builder is exdirectory. 
  • user1977 said:

    our enquiries (warranties for items in the house, ie gates, heating, white products, showers, etc).

    Are these items which they were contractually required to provide at completion?
    No they did not form part of the contract

    So they were 'freebies'? Lucky you! The builder is not going to waste time discussing things which were outside the contract. Even if you find his email and/or phone number, I doubt he'll reply.
    Then what will you do? Sue him for items he gave you as freebies?
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