New fridge freezer

cherryade44

Hello I recently bought a fridge freezer for AO.com . The noise it makes when the compressor kicks in is driving me mad. It is a very low deep humming noise that can be heard from other  rooms in the house. I have to shut all the doors to try and block it out.The manufacturer  Beko sent out an engineer who said he could do nothing about the noise. I do have issues with noises in general. I feel like I cannot live with this for years to come. I dread opening the door in case the compressor starts. The noise can last 12-15 hours. I realise fridges make strange noises but this is affecting me badly. Does anyone have any advice, thanks very much

oldagetraveller1

Have you checked the specifications which should state the noise level?

I have recently taken delivery of a new fridge/freezer (Hotpoint) and the specified noise level is 44db which is apparently the same as moderate rainfall. When the compessor is running I can't hear anything. I only know it is when the freezer fan runs.

No pun intended, but what you describe doesn't sound right.

Which model is it?

Aylesbury_Duck

Assuming the appliance itself is working normally, any abnormal noise level is likely to arise from installation. What you may be hearing is something resonating as the compressor kicks in.

Have you checked that it's level and stable?  Is there clearance to adjacent units or worktops?  If it's a built-in unit, is it properly secured?  When it's next making the noise, gently lean on or rock the appliance.  If the sound lessens then it is something to do with the way it's installed, or possibly something inside that's loose, like a shelf or a door tray.

cherryade44

oldagetraveller1 said:

Have you checked the specifications which should state the noise level?

I have recently taken delivery of a new fridge/freezer (Hotpoint) and the specified noise level is 44db which is apparently the same as moderate rainfall. When the compessor is running I can't hear anything. I only know it is when the freezer fan runs.

No pun intended, but what you describe doesn't sound right.

Which model is it?

Thanks for replying the model is Beko CNG6603VW and has a noise level of 37dB. The noise is unrecordable , I've tried to capture it on my phone. I thought it started this morning but it was  a works van engine running  outside the house. Bizarrely the noise in the kitchen where the fridge is located does not seem as bad as from  other rooms . it's like a deep vibration humming noise. The engineer wasn't interested or sympathetic. Like I said I do have problems with constant noises, the noise does not bother my partner. I can put up with it when there  is lots of background noise, but when the house is quiet it is very annoying  

 

Aylesbury_Duck

cherryade44 said:

oldagetraveller1 said:

Have you checked the specifications which should state the noise level?

I have recently taken delivery of a new fridge/freezer (Hotpoint) and the specified noise level is 44db which is apparently the same as moderate rainfall. When the compessor is running I can't hear anything. I only know it is when the freezer fan runs.

No pun intended, but what you describe doesn't sound right.

Which model is it?

Thanks for replying the model is Beko CNG6603VW and has a noise level of 37dB. The noise is unrecordable , I've tried to capture it on my phone. I thought it started this morning but it was  a works van engine running  outside the house. Bizarrely the noise in the kitchen where the fridge is located does not seem as bad as from  other rooms . it's like a deep vibration humming noise. The engineer wasn't interested or sympathetic. Like I said I do have problems with constant noises, the noise does not bother my partner. I can put up with it when there  is lots of background noise, but when the house is quiet it is very annoying  

 

That's interesting and adds to my suspicion that what you're hearing in other rooms is the vibration being amplified because the fridge is up against a wall, the counter-top secured to a wall or a hard floor that runs through to another room.

cherryade44

@Aylesbury_Duck thanks for replying. When the noise next starts I will check everything i can to see if anything is vibrating. The previous fridge didn't have this problem and was in the same location. I might put something under the fridge too in case it's the floor, cheers

Aylesbury_Duck

cherryade44 said:

@Aylesbury_Duck thanks for replying. When the noise next starts I will check everything i can to see if anything is vibrating. The previous fridge didn't have this problem and was in the same location. I might put something under the fridge too in case it's the floor, cheers

No problem.

The previous fridge's compressor may have operated at a slightly different speed, for example.  Everything has its own natural frequency, whether that's a guitar string, a piece of floorboard, a door and so on.  If the compressor vibrates at a frequency that matches the natural frequency of an adjacent surface, it will make that surface resonate.  It's the same experience you get in a car, where something in the car, glovebox, etc. will start rattling or buzzing at a certain speed but stops of if you accelerate, slow down or change gear.

Hopefully that's what you're hearing.  If so, the solution should be pretty simple.

Lorian

Definitely check it's level front to back side to side and adjust the legs if not. Thin rubber like a bike inner tube cut up would be ok under the feet.

What are the two temperatures reading on the display?

Super freeze is not selected?

The door seals are all connecting properly?

The compressor shouldn't need to run 12 hours at a time. I note this model does appear to have an extra circulation fan

PHK

I agree, I find it hard to believe that a compressor would run for so long. 

It must be quite annoying for you to hear this noise. Have you considered that there might be another reason you are hearing it?

cherryade44

PHK said:

I agree, I find it hard to believe that a compressor would run for so long. 

It must be quite annoying for you to hear this noise. Have you considered that there might be another reason you are hearing it?

When the engineer came the fridge was quiet, he had to turn it off/on and leave the doors open for it to start. The noise is worse at quieter times especially at night.
What do you mean another reason , please elaborate
I think there is a reason it bothers me more than someone else if that's what you meant

Lorian

What are the two temperatures on the display?

When the noise is not present does pressing the super freeze/boost button start the noise (as this is effectively bypassing the thermostat and keeps the compressor running)

From personal experience I know two medical conditions that can make the perception of fridge noises louder (especially at night). One is tinnitus and the other is people who's hearing is effected by chemotherapy, there are bound to be others.