Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Chrysalis

Complaint now filed with TE for late final bill, they did reply to the email I sent end of last week, but it was almost a mirror of the first reply "we passing it on" wont fool for it twice.

masonic

masonic said:

Chrysalis said:

masonic said:

If they cannot read people's smart meters, and require them to enter monthly manual readings, at the minimum that will create a level of dissatisfaction.

Still no follow up from my original reply on the late final bill, I just sent an email reminder, as I had almost forgot.

It's the 7th working days since I was promised the compensation would be in my bank account within 10 working days. That was after an email reminder, phonecall, and even then took another week. We're now just entering the 5th week since my formal complaint, so not long for them to cough up now. I will be pushing the EO for additional compensation should I need to involve them.

Is anyone surprised that their self-imposed deadline has now passed without any sign of payment of my compensation? Time for another attempt to extract it from them, but it's looking likely I'll be off to the EO in a couple of weeks.

WBCPB

I submitted my formal complaint for no final bill + 10 x days, £80 in total on 15th June, received a call yesterday to apologise and today email received from "Customer excellence team" stating they will be in touch to ask for my bank details which they already have as the D.D is still in place, with an attached GSOP credit note, won`t be holding my breath for payment.
They still have not collected my 1st bill for March.
 

HillStreetBlues

3 weeks since I left, no sign of final bill.

Farway

HillStreetBlues said:

3 weeks since I left, no sign of final bill.

I joined them in Feb & left in April, never had MyWatts working, or a bill or a DD collected.

Maybe one day they will catch me up, but I'm not sweating over it

Somebody

Played with the mywatts app. Not sure how they arrive at the calculation for “average cost in a day”. I would love for them to display an average rate per kWh for each day. 

Newbie_John

Looking at the chart it looks possible, most of your usage is around 4p / 30mins - the more costly bits cancel out the near zero part.

The app doesn't work on my phone as it's "too old".

crumpet_man

Somebody said:

Played with the mywatts app. Not sure how they arrive at the calculation for “average cost in a day”. I would love for them to display an average rate per kWh for each day. 

I've looked on my app at day, week, month, year and cost/usage for each and the average bit you have highlighted should say "your average half hour cost in day"

I don't know exactly what specific average (mean, median, mode) is being used but it sort of makes sense for the other day/week/month options.  

chuckie851

TE stopped receiving half-hourly readings on 1 June and I asked them to investigate.  I made a formal complaint last week because they only used estimated readings since then.  I received my bill for June, which has only estimated readings. Despite being a small (£32) bill, it's nothing like my actual usage because I never use the washing machine or vacuum after 10am. I could dispute the bill, or just wait for a response to my complaint.
The first day of June seems a rather suspicious day for the readings to stop and Octopus have been receiving my gas readings without any problem,
Loop won't show my readings so I signed up with Snugg hoping to get them from n3rgy.com.  That didn't work because it says "data collection turned off" even though it confirms I have provided consent.  Does anyone have suggestions?

masonic

chuckie851 said:

TE stopped receiving half-hourly readings on 1 June and I asked them to investigate.  I made a formal complaint last week because they only used estimated readings since then.  I received my bill for June, which has only estimated readings. Despite being a small (£32) bill, it's nothing like my actual usage because I never use the washing machine or vacuum after 10am. I could dispute the bill, or just wait for a response to my complaint.
The first day of June seems a rather suspicious day for the readings to stop and Octopus have been receiving my gas readings without any problem,
Loop won't show my readings so I signed up with Snugg hoping to get them from n3rgy.com.  That didn't work because it says "data collection turned off" even though it confirms I have provided consent.  Does anyone have suggestions?

You could try Bright. If you can't get the data from there then it suggests the problem is larger than just a TE issue. You'll have to get them to send someone to check the meter comms.

Is the bill higher or lower than it would have been if they billed you on Prime? Which is what they are entitled to do if you dispute it. You'd be in a stronger position if you could show that the readings are available (e.g. from Bright) and it is their problem.

Don't expect much from the complaints department. I'm just over 6 weeks in to my formal complaint for a very simple issue.