Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

masonic

MWT said:

WibbleBaaaaaa said:

masonic said:

WBCPB said:

Has anyone who has been billed actually had the bill payment taken from their bank via D.D?
My 1st bill for Feb still not taken by direct debit ( which is showing as set up and ready to go in online banking ).

Yes, payment for all three of my bills were taken by DD on the date I was advised.

(and yes 8 weeks after i switched away from Octopus i am still waiting for them to send my final bill and refund, so this week i just started a  complaint to the Energy Ombudsman Octopus nonsense).......so at this point i have more to lose actually switching away rather than holding enjoying that 40p sc for as long as it lasts.

I wonder if you are one of those who have not really switched due to the DNO block, and that is why Octopus have not issued the final bill as they are missing the necessary flows that would normally occur on completion of the switch?

It seems unlikely if TE is able to receive smart meter data. However, worth checking supplier with DNO just to be on the safe side. Aside from that issue, TE has been having issues completing D0086 flows, which is the more likely cause of the failure of Octopus to issue final bill within 6 weeks.

Having waited 6 weeks and collected the compensation, I extracted a bill out of Octopus using my customer read. They subsequently did get a nonsense read from TE that appeared on my account and that later disappeared. Perhaps disputed as it would have meant I'd used about 2500 kWh in 24 hours, which would require a current of over 100,000 A.

WibbleBaaaaaa

MWT said:

WibbleBaaaaaa said:

masonic said:

WBCPB said:

Has anyone who has been billed actually had the bill payment taken from their bank via D.D?
My 1st bill for Feb still not taken by direct debit ( which is showing as set up and ready to go in online banking ).

Yes, payment for all three of my bills were taken by DD on the date I was advised.

(and yes 8 weeks after i switched away from Octopus i am still waiting for them to send my final bill and refund, so this week i just started a  complaint to the Energy Ombudsman Octopus nonsense).......so at this point i have more to lose actually switching away rather than holding enjoying that 40p sc for as long as it lasts.

I wonder if you are one of those who have not really switched due to the DNO block, and that is why Octopus have not issued the final bill as they are missing the necessary flows that would normally occur on completion of the switch?

I can still access my octopus account and it shows as no active meter found at this property, and it has shown this since Feb 7th, the day of my switch, and i can see the final meter reading, and octopus already sent me a bill for 14 days, 1 day short, 6 weeks after i switched, but still no final bill for that 1 day and still no refund of my credit, and i have had 2 TE bills since then, which are billed correctly from the day i switched, and the meter reading from my switch day is on my mywatts, but at this point i have given up calling because all they say now is, they are waiting to generate my final bill, so this week and just logged a complaint, but i like the way they say on the phone that the have given me £40 credit for the late final bill, as if i should be thanking them. lol

MWT

WibbleBaaaaaa said:

MWT said:

WibbleBaaaaaa said:

masonic said:

WBCPB said:

Has anyone who has been billed actually had the bill payment taken from their bank via D.D?
My 1st bill for Feb still not taken by direct debit ( which is showing as set up and ready to go in online banking ).

Yes, payment for all three of my bills were taken by DD on the date I was advised.

(and yes 8 weeks after i switched away from Octopus i am still waiting for them to send my final bill and refund, so this week i just started a  complaint to the Energy Ombudsman Octopus nonsense).......so at this point i have more to lose actually switching away rather than holding enjoying that 40p sc for as long as it lasts.

I wonder if you are one of those who have not really switched due to the DNO block, and that is why Octopus have not issued the final bill as they are missing the necessary flows that would normally occur on completion of the switch?

...but i like the way they say on the phone that the have given me £40 credit for the late final bill, as if i should be thanking them. lol

You probably should be, as if Masonic is right then the delay is down to TE failing to complete the flows on their side....

Newbie_John

What tariff would be your choice if there was a dooms day in May?

Seeing what happened to Rebel, people moved to BG in couple of days and we're offered a tarrif for rebel customers fairly competitive by the look of it - so the recent experience is quite promising.

QrizB

MWT said:

WibbleBaaaaaa said:

MWT said:

WibbleBaaaaaa said:

masonic said:

WBCPB said:

Has anyone who has been billed actually had the bill payment taken from their bank via D.D?
My 1st bill for Feb still not taken by direct debit ( which is showing as set up and ready to go in online banking ).

Yes, payment for all three of my bills were taken by DD on the date I was advised.

(and yes 8 weeks after i switched away from Octopus i am still waiting for them to send my final bill and refund, so this week i just started a  complaint to the Energy Ombudsman Octopus nonsense).......so at this point i have more to lose actually switching away rather than holding enjoying that 40p sc for as long as it lasts.

I wonder if you are one of those who have not really switched due to the DNO block, and that is why Octopus have not issued the final bill as they are missing the necessary flows that would normally occur on completion of the switch?

...but i like the way they say on the phone that the have given me £40 credit for the late final bill, as if i should be thanking them. lol

You probably should be, as if Masonic is right then the delay is down to TE failing to complete the flows on their side....

Does anyone know if there's a mechanism for "losing suppliers" who are put into this position by "gaining suppliers" who don't complete their workflows to claim back their GSOS payments?

It seems a bit harsh for losing suppliers to be out of pocket as a result of the negligence of their own competitors.

MWT

QrizB said:

MWT said:

WibbleBaaaaaa said:

MWT said:

WibbleBaaaaaa said:

masonic said:

WBCPB said:

Has anyone who has been billed actually had the bill payment taken from their bank via D.D?
My 1st bill for Feb still not taken by direct debit ( which is showing as set up and ready to go in online banking ).

Yes, payment for all three of my bills were taken by DD on the date I was advised.

(and yes 8 weeks after i switched away from Octopus i am still waiting for them to send my final bill and refund, so this week i just started a  complaint to the Energy Ombudsman Octopus nonsense).......so at this point i have more to lose actually switching away rather than holding enjoying that 40p sc for as long as it lasts.

I wonder if you are one of those who have not really switched due to the DNO block, and that is why Octopus have not issued the final bill as they are missing the necessary flows that would normally occur on completion of the switch?

...but i like the way they say on the phone that the have given me £40 credit for the late final bill, as if i should be thanking them. lol

You probably should be, as if Masonic is right then the delay is down to TE failing to complete the flows on their side....

Does anyone know if there's a mechanism for "losing suppliers" who are put into this position by "gaining suppliers" who don't complete their workflows to claim back their GSOS payments?

It seems a bit harsh for losing suppliers to be out of pocket as a result of the negligence of their own competitors.

I suspect not, which is why some have gone down the path of issuing an estimated final bill to avoid the issue.

masonic

Newbie_John said:

What tariff would be your choice if there was a dooms day in May?

Seeing what happened to Rebel, people moved to BG in couple of days and we're offered a tarrif for rebel customers fairly competitive by the look of it - so the recent experience is quite promising.

BG deemed tariff for ex-Rebel customers is basically equivalent to their SVT isn't it? In my region it looks like a 50p standing charge and 26.4p unit rate, bang on the price cap. That's the worst possible pricing. I guess the most important question is how quickly can customers switch again. If they have to wait for their BG account to be set up then that could create some delays.

bagand96

masonic said:

Newbie_John said:

What tariff would be your choice if there was a dooms day in May?

Seeing what happened to Rebel, people moved to BG in couple of days and we're offered a tarrif for rebel customers fairly competitive by the look of it - so the recent experience is quite promising.

BG deemed tariff for ex-Rebel customers is basically equivalent to their SVT isn't it? In my region it looks like a 50p standing charge and 26.4p unit rate, bang on the price cap. That's the worst possible pricing. I guess the most important question is how quickly can customers switch again. If they have to wait for their BG account to be set up then that could create some delays.

In my region the ex-Rebel tariff is also just the SVT tariff under another name.  Fortunately as a low user and the time of year being in our favour I'm going ride out Tomato for the time being with one eye on alternative suppliers. Even a few weeks at SVT wouldn't be the end of the world (no EV or batteries here)

With 3 day switching I'd still be tempted to try and out run SoLR if the worst was to happen to Tomato (an event that I'm sure would be be reported here quickly!)  It would take at least 3 days for an SoLR to be appointed and account data to start flowing from Tomato to the SoLR so it should be doable.  Big caveat is it's against Ofgem advice, and you'd have to be proactive and ensure the SoLR don't subsequently start a switch.

masonic

bagand96 said:

With 3 day switching I'd still be tempted to try and out run SoLR if the worst was to happen to Tomato, which I'm sure would be be reported here quickly. It would take at least 3 days for an SoLR to be appointed and account data to start flowing from Tomato to the SoLR so it should be doable.  Big caveat is it's against Ofgem advice, and you'd have to be proactive and ensure the SoLR don't subsequently start a switch.

The other caveat with this approach is that you never pass to SoLR, so they may not buy your final debit balance from the administrators of TE. You then lose any Ofgem protections around the manner in which that debt is pursued.

bagand96

masonic said:

bagand96 said:

With 3 day switching I'd still be tempted to try and out run SoLR if the worst was to happen to Tomato, which I'm sure would be be reported here quickly. It would take at least 3 days for an SoLR to be appointed and account data to start flowing from Tomato to the SoLR so it should be doable.  Big caveat is it's against Ofgem advice, and you'd have to be proactive and ensure the SoLR don't subsequently start a switch.

The other caveat with this approach is that you never pass to SoLR, so they may not buy your final debit balance from the administrators of TE. You then lose any Ofgem protections around the manner in which that debt is pursued.

This is a fair point.  Another point is potential mess with the final bill from TE/Administrators depending on the integrity of data.  Again though I'm talking low use so with meter readings if I ended up being billed the last month at standard rates I'd just swallow it.