Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Spoonie_Turtle

SJMALBA said:

From the TE Users' Facebook Group:

Farouk Alhassan - 

'So its finally out and I am sure very few people in this group and many in other groups are having a field day with doomsday scenarios but if you ignore the noise …
… but its fine. 

Doc_N said:

GingerTim said:

SJMALBA said:

From the TE Users' Facebook Group:

Farouk Alhassan - 

'

The timing of this order couldn't be any worse as we were just about to re-launch but its fine.  

I mean, it's not really fine, is it?

Who knows? But whatever the situation you have to keep telling everyone it’s fine, or everything collapses around your ears immediately. 

Shades of https://i.imgur.com/c4jt321.png

MeteredOut

I was convinced that link was going to take me to this guy

masonic

SJMALBA said:

From the TE Users' Facebook Group:

Farouk Alhassan - 

'So its finally out and I am sure very few people in this group and many in other groups are having a field day with doomsday scenarios but if you ignore the noise, all this order says is we should provide financial information and until then, we are not allowed to take on new customers...'

That isn't all it says. It actually goes into a reasonable amount of detail about the sequence of events that led to this decision, especially notable is the reasoning behind the decision to make a provisional order rather than start the process of imposing a final order. It is well worth a read.

SJMALBA

masonic said:

SJMALBA said:

From the TE Users' Facebook Group:

Farouk Alhassan - 

'So its finally out and I am sure very few people in this group and many in other groups are having a field day with doomsday scenarios but if you ignore the noise, all this order says is we should provide financial information and until then, we are not allowed to take on new customers...'

That isn't all it says. It actually goes into a reasonable amount of detail about the sequence of events that led to this decision, especially notable is the reasoning behind the decision to make a provisional order rather than start the process of imposing a final order. It is well worth a read.

Indeed, the actual Provisional Order is quite the 'eye-opener'.

MWT

SJMALBA said:

masonic said:

SJMALBA said:

From the TE Users' Facebook Group:

Farouk Alhassan - 

'So its finally out and I am sure very few people in this group and many in other groups are having a field day with doomsday scenarios but if you ignore the noise, all this order says is we should provide financial information and until then, we are not allowed to take on new customers...'

That isn't all it says. It actually goes into a reasonable amount of detail about the sequence of events that led to this decision, especially notable is the reasoning behind the decision to make a provisional order rather than start the process of imposing a final order. It is well worth a read.

Indeed, the actual Provisional Order is quite the 'eye-opener'.

If only they had been this fast in the past... but yes, the details in the attachments make the level of concern clear.

Bendo

grandadgolfer said:

I sometimes get the impression people would love them to go under…..strange

Or perhaps they have concerns as to how they can be sustainable and simply don't want to pick up the costs via increased standing charges again if they do fail.

Good to see Ofgem have learnt from the previous failing and are ensuring that suppliers are meeting their obligations as a supply license holder.

SJMALBA

SJMALBA said:

After 2 months, during which time both TE and Octopus Energy said, on multiple occasions, that the switch did take place, TE have now said that it did not, and I am still with Octopus! 

Can anyone clarify/confirm the GSOP rules regarding late final bills?

masonic

SJMALBA said:

SJMALBA said:

After 2 months, during which time both TE and Octopus Energy said, on multiple occasions, that the switch did take place, TE have now said that it did not, and I am still with Octopus! 

Can anyone clarify/confirm the GSOP rules regarding late final bills?

You didn't switch, so there was no requirement to issue one. However, TE would owe you the GSOP payment for failing to switch within the stipulated timeframe.

SJMALBA

masonic said:

SJMALBA said:

SJMALBA said:

After 2 months, during which time both TE and Octopus Energy said, on multiple occasions, that the switch did take place, TE have now said that it did not, and I am still with Octopus! 

Can anyone clarify/confirm the GSOP rules regarding late final bills?

You didn't switch, so there was no requirement to issue one. However, TE would owe you the GSOP payment for failing to switch within the stipulated timeframe.

I should amend my earlier post in that TE have said that I 'remain with my previous supplier', and that my 'previous supplier is responsible for my supply and billing' - whether this means the switch didn't actually happen at all, or it did, but has been 'rolled back' as per the DNO's request, is unclear, but, Octopus maintain (again in correspondence this afternoon), that the switch did take place, that they are not my supplier, and have now, contrary to what they told me back in February, added a charge for the 'final day', and produced a bill for it (using a data collector reading), dated almost 2 months after the 'switch date'.

bristolleedsfan

SJMALBA said:

SJMALBA said:

After 2 months, during which time both TE and Octopus Energy said, on multiple occasions, that the switch did take place, TE have now said that it did not, and I am still with Octopus! 

Can anyone clarify/confirm the GSOP rules regarding late final bills?

If you kept 1 fuel with Octopus and both fuels were on same account login I would not have thought any such thing as a final bill merely closed switched out fuel.