Paragon query/ advice if poss !

ManyWays

sourcrates said:

The original loan was not with Paragon, it will have been another lender, yet its them who are writing to you, so you never had a contract with Paragon, so they must prove they have the legal right to ask you to pay the debt.

Paragon used to do second charge mortgages. 

sourcrates

ManyWays said:

sourcrates said:

The original loan was not with Paragon, it will have been another lender, yet its them who are writing to you, so you never had a contract with Paragon, so they must prove they have the legal right to ask you to pay the debt.

Paragon used to do second charge mortgages. 

Yes I was just explaining to the OP why they should always challenge a debt collection letter whether they are aware of the debt/lender or not.

Pinky85

sourcrates said:

ManyWays said:

sourcrates said:

The original loan was not with Paragon, it will have been another lender, yet its them who are writing to you, so you never had a contract with Paragon, so they must prove they have the legal right to ask you to pay the debt.

Paragon used to do second charge mortgages. 

Yes I was just explaining to the OP why they should always challenge a debt collection letter whether they are aware of the debt/lender or not.

Should I sent it recorded delivery or will just a stamp do ? 

RAS

Normal postage, free certificate of posting.

Pinky85

sourcrates said:

The maximum personal loan you can get, or could get was around 25k, so at 34k, I'm thinking this may be a mortgage shortfall debt, or an old secured loan possibly.

Did they own a house together which has been sold/repossessed?

Basically just trying to eliminate things here, if the debt was still secured Paragon would be going down the legal route to recover this debt by now, as they aren't it suggests the above might apply, any thoughts OP?

Also in regard to your initial email to them, if you did not specifically mention the debt, you will be OK, and will not have re-set the time clock.

However if the debt was from a mortgage shortfall, the limitation period is 12 years, not 6, if it was a secured/unsecured loan, then the 6 year rule applies.

Hi, we have just had a letter reply back off Paragon. This is what it says - 

Thank you for your complaint recieved in our office on 10 September . 

I am sorry to learn that you are dissatisfied and confirm that we will be conducting a thorough investigation into your concerns . Once we have completed this we will write to you again. 

Please find enclosed a copy of our internal complaints procedure for your information. 

This is in response to the prove it letter we sent to them. 

sourcrates

See what the result of the complaint is then.

Pinky85

sourcrates said:

See what the result of the complaint is then.

Ok thanks 🙏 

Pinky85

sourcrates said:

See what the result of the complaint is then.

Hi, me again. Just had another letter off Paragaon saying this - 

‘thank you for your letter dated 4th September 2024. 

Before I can respond to your compliant I need to verify your current address, this is so I can send the response to the above address. 

Can you please contact me on ****** to verify your address or email me at ****** . Alternatively you can send in a signed and dated letter confirming your address. 

Once I recieve the above information I can issue you our final response . 

‘ 

it just seems like they are sending us round in circles . Due to our MH issues etc we are both unable to call the company, so should I email them? This won’t be a way of then tricking us into confirming the debt is his though will it? 

All this is just adding extra stress to both of us which neither of us need right now as I for one am already currently going through a really bad patch. 

Thanks 🙏 

sourcrates

Yes, conform by email, but if you sent a letter previously, surely that should be sufficient for them, strange.

Pinky85

sourcrates said:

Yes, conform by email, but if you sent a letter previously, surely that should be sufficient for them, strange.

I know, I thought this too as our address was at the top of the letter I sent. So I shall just send an email confirming the address. 

Thanks for your help again