We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
The Forum is currently experiencing technical issues which the team are working to resolve. Thank you for your patience.
British Gas sent me a cheque!
sammyjammy
Posts: 7,903 Forumite
in Energy
Great I hear you say, except I have not been a customer of them since 1999 when i moved into this house, I moved my Gas within the first couple of months (Electricity was with someone else).
I gave them a call and spoke to a lovely lady who said as your account starts 911 I need to put you through to someone else, she asked me if my email address was xxxx@gmail.com and i said yes but not sure how you know it as I didn't have an email address in 1999. She emailed me from her account and asked me to send back a pic of the letter which I did.
After being on hold for a while I speak to someone else who says can you send it back, I said can't I just rip it up if its not for me? Had to check with someone and eventually said yes you can just destroy it. I then ask him how it happened, how they had my email and my details still on their system. Couldn't tell me, said it doesn't matter if you destroy the cheque!
Anyone had similar ever? I can't use their online complaint form as I can't answer the required questions. Thought about using GDPR.
Anyone know of an email address, I have the woman's who i originally spoke to but doesn't seem fair to use it and she might just delete it.
I gave them a call and spoke to a lovely lady who said as your account starts 911 I need to put you through to someone else, she asked me if my email address was xxxx@gmail.com and i said yes but not sure how you know it as I didn't have an email address in 1999. She emailed me from her account and asked me to send back a pic of the letter which I did.
After being on hold for a while I speak to someone else who says can you send it back, I said can't I just rip it up if its not for me? Had to check with someone and eventually said yes you can just destroy it. I then ask him how it happened, how they had my email and my details still on their system. Couldn't tell me, said it doesn't matter if you destroy the cheque!
Anyone had similar ever? I can't use their online complaint form as I can't answer the required questions. Thought about using GDPR.
Anyone know of an email address, I have the woman's who i originally spoke to but doesn't seem fair to use it and she might just delete it.
"You've been reading SOS when it's just your clock reading 5:05 "
0
Comments
-
Simplest is to put in a GDPR request asking for all information they hold on you but specifically including the email address they are using as that might sort this out.1
-
What an odd situation.
DSAR (Data Subject Access Request) could be the answer?
There's also the email address privacy@centrica.com for their data protection officer.1 -
Great ideas, thanks, its my email address they are using thats what is so weird because it didn't even exist in 1999!"You've been reading SOS when it's just your clock reading 5:05 "1
-
except I have not been a customer of them since 1999
Have you never been a customer of one of the failed suppliers BG took over ?
0 -
No I have not.molerat said:except I have not been a customer of them since 1999Have you never been a customer of one of the failed suppliers BG took over ?
"You've been reading SOS when it's just your clock reading 5:05 "0 -
Could it then be a case of a re-cycled email address? One the previous BG customer had but lost which you now have?
0 -
No because Gmail addresses are not reused.powerful_Rogue said:Could it then be a case of a re-cycled email address? One the previous BG customer had but lost which you now have?1 -
I wonder if this is a scam. They send you a cheque, hoping you'll deposit it into your bank account. Then they write to you saying it was a mistake and that you have to pay it back etc...
I’m a Forum Ambassador and I support the Forum Team on the Savings & Investments, Small Biz MoneySaving and House Buying, Renting & Selling boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the Report button, or by e-mailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Homecare customer? Deemed account at some point after moving?0
-
Did you use the number that was on the letter to call them?0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350K Banking & Borrowing
- 252.7K Reduce Debt & Boost Income
- 453.1K Spending & Discounts
- 242.9K Work, Benefits & Business
- 619.8K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards