Jet2Holidays Ripping off Customers with Flight Changes

Timebandit_3

I have recently been informed by Jet2holidays that our holiday flight time has changed. Now instead of arriving at our destination before lunch we will arrive 7hrs and 50  minutes later basically having lost a day.Now I know this happens and it's in their T&C's. However, what constitutes a change is such a grey area and the government or whoever makes the rules need to look at this. When I booked our holiday I paid a lot extra to travel on a certain day of the week as it was the only flight they were offering that was an early flight. Now this is where they are ripping off customers. They have now added another early flight for the same day and moved our flight to an afternoon flight. My point being, they have charged everyone who booked early a premium rate for an early flight, moved them and are now charging a whole new set of customers the premium rate. This is a despicable way way to treat customers and they should not be able to get away with it. I know flight schedules can change, however, I feel that the reason for the change needs to be made clear and if it's just for profit the the customers should be entitled to the same flight delay compensation that are currenlty in place as that is in effect what they are doing and getting away with it. There needs to be a set time allowed for changes be they minor or significant. At the moment this is left to the holiday companies and Jet2 are seriously milking it classing less than 12 as a minor change. I only hope Martin reads this and sets about campaigning to stop this abhorent behaviour. If your flight changes you should have a clear transparent valid reason as to why. They make enough profit as it is without being able to legally rip customers off.

eskbanker

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

bagand96

As above, have you been in touch with Jet2Holidays regarding this? What did they? Ultimately as you say they are allowed to do this within their T&C's do allow for this.

Timebandit_3 said:

I have recently been informed by Jet2holidays that our holiday flight time has changed. Now instead of arriving at our destination before lunch we will arrive 7hrs and 50  minutes later basically having lost a day.

 Has your flight home been moved to the late one also? In which case the "lost" day is regained at the end of the holiday? Or have they left you on the early flight home?

Timebandit_3

eskbanker said:

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

They have only changed the outgoing flight. It was 07.30hrs, now 15.20hrs. they flight they added leaves at 06.50. Return flight remains the same return at 11.30hrs so lost a good day. I did ring and ask to be moved to the earlier flight but they said they could not do it as it was part of a package, which again, I don't understand as it woud only mean moving me to the earlier flight.

TELLIT01

 Has your flight home been moved to the late one also? In which case the "lost" day is regained at the end of the holiday? Or have they left you on the early flight home?

If anybody at a tour operator or airline said that to me they would get a very short, very impolite answer.  I try to book early flights precisely because I don't want to be hanging around the resort all day, probably with no room to go back to after about midday.  Providing access to a room to get changed in is not the same as having permanent sole access to one.  As the OP says, the price of early flights generally carries a premium on cost.

eskbanker

Timebandit_3 said:

eskbanker said:

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

They have only changed the outgoing flight. It was 07.30hrs, now 15.20hrs. they flight they added leaves at 06.50. Return flight remains the same return at 11.30hrs so lost a good day. I did ring and ask to be moved to the earlier flight but they said they could not do it as it was part of a package, which again, I don't understand as it woud only mean moving me to the earlier flight.

But how long was it in between the 07:30 flight being moved to 15:20 (retaining the same flight number?) and then the 06:50 one being set up - days, weeks, months?  Not sure you actually have any contractual or regulatory right to be on the earlier flight, but it's certainly not unreasonable to pursue this, especially if there's a demonstrable difference in pricing.

Bonhomie

Timebandit_3 said:

eskbanker said:

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

They have only changed the outgoing flight. It was 07.30hrs, now 15.20hrs. they flight they added leaves at 06.50. Return flight remains the same return at 11.30hrs so lost a good day. I did ring and ask to be moved to the earlier flight but they said they could not do it as it was part of a package, which again, I don't understand as it woud only mean moving me to the earlier flight.

Quite disgusting behaviour on their part I agree. I would not let it go that easily.

Bonhomie

Timebandit_3 said:

eskbanker said:

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

They have only changed the outgoing flight. It was 07.30hrs, now 15.20hrs. they flight they added leaves at 06.50. Return flight remains the same return at 11.30hrs so lost a good day. I did ring and ask to be moved to the earlier flight but they said they could not do it as it was part of a package, which again, I don't understand as it woud only mean moving me to the earlier flight.

I've sent you a PM..

gt94sss2

How much notice have they given you of the change?

bagand96

Timebandit_3 said:

eskbanker said:

How similar are the flight times and when were the changes made, i.e. how long in between the early flight being moved to the afternoon slot and then another early one being set up?  Have you asked them to reinstate you onto the morning one?

They have only changed the outgoing flight. It was 07.30hrs, now 15.20hrs. they flight they added leaves at 06.50. Return flight remains the same return at 11.30hrs so lost a good day. I did ring and ask to be moved to the earlier flight but they said they could not do it as it was part of a package, which again, I don't understand as it woud only mean moving me to the earlier flight.

I see your frustration! It's likely just the normal shuffling of flight schedules that often occurs between a season's holidays going in sale and then actually operating.  Also likely that it's a computer system based reallocation of flights than any  conspiracy to deceive or rip off customers. 

That said it's also something that should be very easy to resolve with some human intervention and common sense to maintain good customer relations.  Especially for Jet2 where the in-house airline operate all the flights anyway. 

Jet2 typically have a good reputation for customer service, or at least did when they were a smaller up and coming challenger brand. Now they're the biggest maybe that crown is slipping. 

I'd certainly escalate. Maybe some screenshots of your original.booking and the schedule on sale today coupled with a brief summary of what's happened posted to their social media may persuade them.

daveyjp

We've only ever had excellent service from Jet2, having been on over a dozen holidays with them, but this would seriously test my loyalty.

Anyone already booked should be moved to the new early flight time and the extra flight is for new bookings.

Have Jet2 introduced a shorter break option for the destination?  We have done a few 3-5 day trips and flight times are generally arranged so you have an early flight for the flight out and a later return flight to give longer in resort.