Who Can I Claim From?

Captainfearless

Recently had a 3 hour delay on a long haul flight which was caused by firstly a lack of luggage trolleys and then the plane being damaged during the luggage loading by one of the trolleys. The plane then needed repairing and being okayed for departure. Am I able to claim for this?

Westin

Was the delay more than three hours based on ARRIVAL time?

Do you feel you need to claim financial compensation for this delay?

mdann52

Yes, the airline is responsible for the actions of their ground agents.

 See the case Siewert and Other v Condor Fulgienst, where a set of mobile stairs hitting an aircraft was held not to be "extraordinary circumstances"

eskbanker

Captainfearless said:

Recently had a 3 hour delay on a long haul flight which was caused by firstly a lack of luggage trolleys and then the plane being damaged during the luggage loading by one of the trolleys. The plane then needed repairing and being okayed for departure. Am I able to claim for this?

Is the flight within the scope of the UK/EC261 flight delay/cancellation regulations in the first place, i.e. which airline and on which route?

Captainfearless

Thanks mdann52 for that valuable information. Yes we arrived over 3 hours late.

eskbanker

Unless a remarkable coincidence, this continues at:

https://forums.moneysavingexpert.com/discussion/6546610/orlando-to-bahamas