Virgin Money 10.38% regular monthly saver

Eco_Miser

pookey said:

What's the best way to close the account and get the remaining interest please?  I tried to read through on the thread but I see everyone is having a lot of issues 

I just called in to my branch when I was nearby, with the account number and sort code written on a piece of paper. It was closed within 5 minutes, including verifying my identity with my current account debit card.

pecunianonolet

I have reached an outcome with Virgin about compensation and they now sent an email asking to print a section and send back to them with the details of where the funds should go, name, date of birth, etc. 

A rather inefficient and slow process and high risk, with all my details on a pice of paper. Has anyone used a different way? Alternativly, we have a branch in town, which I could visit tomorrow morning, if needed. 

butterflymum

I had cause to raise a complaint on another matter earlier this year. I received similar, so replied saying that unfortunately our printer was not working and could they either pay it directly into an existing account with them or suggest another means of resolving. They paid into the account.